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[24]7 Assist

Score9 out of 10

1 Reviews and Ratings

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What is [24]7 Assist?

[24]7 Assist call center agent to best serve customers across digital and voice engagements. Assist includes three options:

  • Digital Assist
  • Assist Widget for CRM
  • Active Share

Digital Assist is a unified, AI-powered agent console for messaging apps and chat interactions. Assist Widget for CRM provides native and custom connectors to embed Digital Assist into your customer relationship management (CRM) and enterprise systems for a holistic view of customers. Active Share simplifies complex voice calls by enabling voice agents to push visually rich digital content to callers' mobile devices.

Categories & Use Cases

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What users are saying about [24]7 Assist.
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[24]7 Assist - Review

Incentivized
Vipul DubeyView profile
Sr. BDM, Principal Sales - Cloud, Data & AI, App. Innovation, DevOps & Ent. Tech. Solutions in Information Technology at Umbrella Infocare Private Limited (201-500 employees employees)

Use Cases and Deployment Scope

[24]7 Assist has changed the way our agents handle chat & multiple messaging channel customer interactions. It is AI-powered & integrates without existing CRM. It has considerably improved customer satisfaction & ticket resolution. The average handling time per customer has gone down by 30% which in return has reduced operating costs.

Pros

  • It supports chat & multiple messaging channel interactions from a single terminal
  • Native & Custom integrations enable embedding widgets into the existing CRM systems

Cons

  • The User Interface can be improved & made to look much more contemporary & next-gen
  • Implementation can be made more simpler
  • Training & Troubleshooting knowledge transfer can be improved

Most Important Features

  • CRM integration
  • AI enabled
  • Chat & Voice support

Return on Investment

  • Improved CSAT score
  • Operating cost saving up to 30%
  • Better Customer engagement & 20% more lead conversion

Alternatives Considered

Cogito and Infosys Cortex

Other Software Used

Freshdesk Contact Center (Formerly Freshcaller), Zoho CRM, Salesforce CPQ