7shifts

Score9.9 out of 10

13 Reviews and Ratings

Community insights

TrustRadius Insights for 7shifts are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Lightweight and Intuitive User Interface: Many users have praised the software for its lightweight and intuitive user interface, making it easy for both management and staff to navigate. This user-friendly design allows for a pleasant user experience.

Reliable Customer Support: Users have consistently mentioned the reliable and effective customer support provided by the software. They appreciate the helpful assistance in addressing any questions or issues that arise, ensuring a smooth experience.

Easy Scheduling Process: The ease of scheduling is frequently highlighted by users as a key benefit of the software. They find the feature to be user-friendly, allowing them to set up templates and efficiently manage schedules. This simplifies the scheduling process and saves time for managers.

Reviews

6 Reviews

7 Stars for 7Shifts !

Rating: 10 out of 10

Incentivized

August 28, 2020

Use Cases and Deployment Scope

We use 7Shifts as our comprehensive labor management solution at each of our restaurants. Our management team use 7Shifts to develop, maintain shifts and schedules for all staff, communicate restaurant and organization announcements to all staff, track revenue and labor cost metrics, and facilitate Time & Attendance. As a truly cloud-based platform via the website and the mobile app, our management corporate team can effectively and efficiently manage the workforce both remotely and at the restaurants in real-time. During COVID, 7Shifts has responded to our evolving needs and instituted health and safety assessment tools as part of Time & Attendance that have enabled us to comply efficiently with local jurisdictional guidelines. 7Shifts has become a valuable and indispensable platform for us.

Pros

Lightweight, intuitive and pleasant user interface makes it a useful, reliable and enjoyable tool for all management and staff to use
Reliable and effective customer support to help address questions and issues that come up
Self-service onboard and implementation makes it easy to get platform set up at our multiple restaurant locations
Constantly innovating and responding to our evolving and complex needs
Effective and well-developed 3rd party integrations with POS (Toast) and HR/payroll solutions (ADP)

Cons

Greater training resource and documentation portal to expand labor management and staff training functionality
Ability to generate and request, submit forms as part of broadening capabilities with HR
More sales and labor analytics on the mobile app (vs. just on website)

Likelihood to Recommend

7Shifts is ideal for a broad number of restaurant clients, whether it is a single unit, independent location or multi-unit, multi-jurisdiction group like ours. Pricing is very reasonable, and as mentioned earlier, a lightweight and intuitive platform makes it easy to implement and maintain, and scalable for growth.

Arthur Li

CFO (Chief Financial Officer) in Corporate at Altamarea Group (51-200 employees)

Vetted Review

3 years of experience

7Shifts has improved our business!

Rating: 10 out of 10

Incentivized

February 20, 2020

Use Cases and Deployment Scope

Our entire organization -- one resort and another standalone destination property -- utilizes 7Shifts to help keep our staff organized and informed. We have found that 7Shifts is easily the best method of communication when we have site-wide announcements and emergencies. Our staff all truly utilize it and we have come to rely on it company-wide and individually in each department. The scheduling aspect has accounted for reduced turnover and helped us to institute policies for call-offs and shift pickups that are otherwise difficult to enforce in this day and age (no one wants to make a phone call!). We have recommended it time and time again to colleagues and others in the hospitality industry as the leading scheduling and communication software. <img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=LOADED&custom1=www.trustradius.com&custom2=%2Fadmin%2Freviews%2F5c2fa94dbb7df7003efac51b%2Fedit&custom3=craftprimes.com&t=1582238168573" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=BEFORE_OPTOUT_REQ&t=1582238168574" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=FINISHED&custom1=www.trustradius.com&t=1582238168576" style="width:0;height:0;display:none;visibility:hidden;">

Pros

Easy to use app interface, even for our non-techy staff.
Communication tools, like the messaging center.

Cons

When creating schedules I wish there was a way to remember the last schedule you were on instead of ordering them in alphabetical order.
When working on a schedule, again when you revisit it, it alphabetizes the employees instead of keeping them in the order you add them. This is pertinent for our business because we're reservation-based and work off of a rotating schedule where the lowest ones are called off if there are not enough reservations.

Likelihood to Recommend

7Shifts is the ideal scheduling software for the hospitality industry, where there are multiple departments and where everyone needs access to everything across the board. <img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=LOADED&custom1=www.trustradius.com&custom2=%2Fadmin%2Freviews%2F5c2fa94dbb7df7003efac51b%2Fedit&custom3=craftprimes.com&t=1582238161447" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=BEFORE_OPTOUT_REQ&t=1582238161447" style="width:0;height:0;display:none;visibility:hidden;"><img src="https://craftprimes.com/metric/?mid=&wid=52505&sid=&tid=8289&rid=FINISHED&custom1=www.trustradius.com&t=1582238161450" style="width:0;height:0;display:none;visibility:hidden;">

Verified User

Director in Corporate (5001-10,000 employees)

Vetted Review

4 years of experience

7shifts makes restaurant life less chaotic!

Rating: 10 out of 10

Incentivized

January 29, 2020

Use Cases and Deployment Scope

7shifts is used by all employees at two restaurant locations. Works extremely well for communicating with employees and publishing a schedule. For the end user, 7shifts makes finding coverage for a shift simple.

Pros

Shift swaps/giveaways.
Communication tools.

Cons

Submitting time off requests and availability could be a little more user-friendly. It works just fine as is, but is easy to make mistakes when entering dates.

Likelihood to Recommend

7 shifts works great for the service industry! I would say it could suit other industries as well, but would need to be a little bit more robust. I am not sure if there is a feature for management to use to send out an alert that a shift still needs to be covered. Many times, I find myself scrolling through pages of employee contact information looking for someone available to work my shift. Would be nice to be able to just hit a button and have every single person who is available to work receive an alert that coverage is still needed.

Verified User

Employee in Customer Service (11-50 employees)

Vetted Review

2 years of experience

7shifts keeps communication easy!

Rating: 9 out of 10

Incentivized

November 19, 2019

Use Cases and Deployment Scope

7shifts is used for our entire company, of which we have 3 operating locations and one soon-to-be open location. They are all variations of restaurants, bars, and brewpubs. Meaning we have a myriad of departments including management, front of house and back of house. And within those, split between job duties such as barista, expo, bartender, shift lead, etc. 7shifts helps keep communication open and easily accessible between departments.

Pros

Staff can easily access fellow team members' contact info (phone & email).
Staff can easily enter availability or time off.
Managers have a log book to share issues or updates from the days’ shift so quick action can be completed easily if needed.
Being able to communicate with managers only, with a specific department, or with the entire staff easily is very helpful.

Cons

Sometimes notifications don’t clear when checked; or it’s hard to understand where in 7shifts the notification is coming from (log book, schedule, etc).
Would be nice to add photos to post.

Likelihood to Recommend

7shifts is very helpful when staff needs to trade or give up a shift. And it makes it a quick and easy process for the manager and staff involved. It’s also a great way to share information between multiple departments and staff and managers. I can’t think of a scenario where 7shifts isn’t appropriate for our use, as long as the staff operates it within business code. Which we don’t have issues with at our locations.

Verified User

Manager in Marketing (11-50 employees)

Vetted Review

1 year of experience

Affordable & Functional

Rating: 9 out of 10

Incentivized

January 16, 2019

Use Cases and Deployment Scope

7shifts is not just great for scheduling but also serves as a direct line of communication with staff. What's really nice about that is being able to send something directly to one employee, an entire department, or the entire staff. Being able to customize your alerts is also helpful; I can see immediately when someone releases a shift or puts in for time off.

Pros

Easy of scheduling: allows setup templates
Communication with staff: an employee directly or my department
Affordable: offers a lot of functions without being overly priced

Cons

iPhone app: I'm not able to change the preset time frames so I have to manually enter the shifts
When working from the app it doesn't block out the time off as it does on the desktop so I have to make sure I haven't approved anyone first before I start doing the schedule

Likelihood to Recommend

This product is well suited for businesses of all sizes. Its ease of use makes it a valuable resource for not only management and ownership but also for the staff. Using it to communicate with staff when a new beer is being tapped is key for us. I can message the entire staff and they can respond to the group with any questions or comments.

Jayelynn Willman

General Manager at 12 West Brewing Co. (11-50 employees)

Vetted Review

2 years of experience

View profile

7 Shifts: Highly Recommend!

Rating: 10 out of 10

Incentivized

January 8, 2019

Use Cases and Deployment Scope

The software is being used to its full potential. We use it for scheduling, the manager logbook, forecasting, and reporting. We also rely on it heavily for communication and announcements. It is used by HR, all operations (from entry level to management), directors, and ownership.

It addressed largely the communication issues we were having. First off, scheduling and issues along with it like swapping, days off, requests availability, etc. are seamless and all in one place with a good audit trail. It also helps by quickly communicating with staff (they have a great mobile app) so they can dial, text, or email on demand from their employee profile. WE LOVE the manager log book it keeps all daily issues in ONE place and can actually be queried for patterns later on (i.e does John Doe call off every football Sunday). Their customer service is FANTASTIC, comprehensive and a real human being! We use a lot of software but this is by far my favorite in terms of versatility, ease of use, no technical issues, and easy to implement.

Pros

Scheduling module from top to bottom
Manager log book
Customer Service
Integration into our POS system (Toast)
Communication with staff and all verticals through the app

Cons

Would be great if they created an ATS (applicant tracking system) would love more add ons
Integrate with ADP workforce now
Keep building more tech! It's great!

Likelihood to Recommend

Great for a high volume restaurant or F&B outlet with high turnover and high demand communication needs (like us). I think it may not be as useful for an office setting (but I have no experience in this area).

Verified User

Director in Human Resources (51-200 employees)

Vetted Review

2 years of experience

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7Shifts has improved our business!

Rating: 10 out of 10

Incentivized

February 20, 2020

Use Cases and Deployment Scope

Pros

Easy to use app interface, even for our non-techy staff.
Communication tools, like the messaging center.

Cons

When creating schedules I wish there was a way to remember the last schedule you were on instead of ordering them in alphabetical order.
When working on a schedule, again when you revisit it, it alphabetizes the employees instead of keeping them in the order you add them. This is pertinent for our business because we're reservation-based and work off of a rotating schedule where the lowest ones are called off if there are not enough reservations.

Likelihood to Recommend

Verified User

Director in Corporate (5001-10,000 employees)

Vetted Review

4 years of experience