AppleCare for Enterprise

Name: AppleCare for Enterprise
Rating: 7 (1 reviews)

Score7 out of 10

1 Reviews and Ratings

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What is AppleCare for Enterprise?

AppleCare for Enterprise includes priority onsite service and 24/7 support help keep end users up and running, offering coverage for every Mac, Apple Studio Display, iPhone, and iPad. AppleCare for Enterprise includes flexible service options, priority onsite services, and as fast as next-business-day device repair or replacement.

Categories & Use Cases

Verified User

Supervisor in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

We use AppleCare for Enterprise to suppliment our repair offerings. As a school, we see damaged devices almost on a daily basis. AppleCare for Enterprise allows us to book a technician to come onsite as early as the next business day. This means that our students Get their devices back sooner.

Pros

Speed of service
Ease of booking
Knowledge of support

Cons

Phone support
Part delays
No reason repairs

Return on Investment

Positive - repair turn around.
Positive - repair booking process is quick.
Negative - part delays.

Other Software Used

Microsoft 365, mmhmm