Confluence Other Services (except Public Administration) Reviews & Insights

This product assessment is based on a synthesis of 47 recent reviews of Atlassian Confluence across multiple dimensions. Confluence is primarily used as a central knowledge base and documentation repository, with 43% of reviewers citing this use. It also serves as a documentation platform (34%), supports knowledge sharing (26%), and aids project management and collaboration (23%). A key strength, mentioned by 28% of reviewers, is its integration with Jira, which streamlines workflows. Users also value its documentation and knowledge management capabilities (23%), ease of use (around 10%), and page organization features (8%). However, Confluence has areas needing improvement. Search functionality is a significant concern, cited by 30% of reviewers, while 13% note formatting and layout limitations. UI/UX issues are also present (11%). Despite these drawbacks, Confluence delivers a positive ROI by saving time and increasing efficiency (40%), improving documentation (28%), and enhancing collaboration (21%). Alternatives like Microsoft SharePoint (26%) and Jira (13%) are frequently considered.