ReflectR by Avotus

Avotus offers the ReflectR UC&C usage Monitoring, Reporting & Analytics software suite. ReflectR offers visibility & insight into all client interactions across various channels - sales, customer service & technical support. It offers wallboards & trend analytics for Microsoft Teams, Skype for Business, Cisco Jabber & Amazon Connect, in real-time, and features optional call recording.

General features include:

• Live and historical calls, agent and queue info
• Inbound call summary
• Call distribution by location
• Active calls, missed calls
• Available agents, calls in queue
• Longest call waiting, average queue time
• Response groups statistics/summary
• Individual monitors relevant to each user or agent
• Optional call recording