TrustRadius: an HG Insights company

BIME Analytics (discontinued)

Score7 out of 10

5 Reviews and Ratings

What is BIME Analytics (discontinued)?

BIME, which was acquired by Zendesk, was a customer analytics platform that helped businesses measure and understand the customer experience from customer data. The product has been discontinued.

Categories & Use Cases

Media

BIME Analytics (discontinued)
BIME Analytics (discontinued)
BIME Analytics (discontinued)
BIME Analytics (discontinued)
BIME Analytics (discontinued)

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Top Performing Features

  • Customizable dashboards

    Customizable dashboards are dashboards providing the builder some degree of control over the look and feel and display options.

    Category average: 8.5

  • Report Formatting Templates

    Category average: 8.1

  • Formatting capabilities

    Ability to format output e.g. conditional formatting, lines, headers, footers.

    Category average: 8.1

Areas for Improvement

  • Responsive Design for Web Access

    Web design aimed at producing easy-to-read sites across a range of different devices.

    Category average: 7.9

  • Dashboard / Report / Visualization Interactivity on Mobile

    In-app dashboard reports and data visualization.

    Category average: 7.9

  • Drill-down analysis

    Drill down analysis is the ability to get to a further level of detail by going deeper into the hierarchy.

    Category average: 8.4

BIME is a great tool if used correctly

Pros

  • Easy to create reports
  • Easy to edit
  • Easy to customize

Cons

  • It was SLOW!
  • Some of the graphs can be confusing
  • Not really set up for a single vertical company.

Alternatives Considered

Google Data Studio and RavenTools

Other Software Used

Google Data Studio, Google Ads (formerly AdWords), Unbounce