Serves its purpose but we are looking for a new CRM
Rating: 8 out of 10
IncentivizedUse Cases and Deployment Scope
We use Blackbaud Fundraiser Performance Management as our fundraising platform to track contacts, proposals, and portfolios. It serves as the more user-friendly database, being updated nightly by Banner which is where our entire organization's database is housed. BFPM helps frontline gift officers access their prospects and manage their relationships with relative ease.
Pros
- User-friendly interface
- Accessible from anywhere
- Multi-level search and query functions
- Streamlined prospect data pages
Cons
- "MG EVI" scores are a sham
- Doesn't seamlessly translate over to Banner in certain areas
- Clunky 'new tab' functionality quickly floods entire browser window.
Likelihood to Recommend
I think there are better charitable relationship management platforms out there. BFPM serves a purpose, but it is an incomplete product for the hefty price tag it comes with. Certain aspects are billed as proprietary, like the MG EVI ratings, but they are inconsistent and often incorrect. BFPM has barely been updated in the decade I have been a user, which leads me to believe that the Blackbaud team is not innovating or devoting resources to enhancing/improving this product. It could stand a refresh to bring the entire product into the year 2022.
Vetted Review
10 years of experience