TrustRadius: an HG Insights company

BlackLine

Score8.8 out of 10

360 Reviews and Ratings

What is BlackLine?

BlackLine's cloud-based financial operations management platform unifyies data and processes, automating repetitive tasks and enhancing accountability. BlackLine solutions for financial close, accounts receivable, and intercompany accounting support large enterprises and midsize companies.

Media

BlackLine
BlackLine
BlackLine
BlackLine

1 / 4

Top Performing Features

  • Detailed Audit Trails

    Tracing changes to data and processes that were run.

    Category average: 9.1

  • Financial data consolidation

    Consolidating data from several entities into a single statement using US GAAP, IFRS or other standards.

    Category average: 8.7

  • Journal entries and reports

    Ability to enter journal entry adjustments and produce reports showing all journal entries for a specific period.

    Category average: 8.3

Areas for Improvement

  • Multi-currency management

    Ability to handle foreign currency conversions during consolidation.

    Category average: 8.4

  • Customizable Workflows

    The ability to adapt the software to complete tasks in a particular order according to business needs.

    Category average: 8.7

Once you go BlackLine you never go back

Use Cases and Deployment Scope

Our organization uses Account Reconciliations, Task Management, & Transaction Matching. BlackLine has helped us bring a lot of organization, and formality to how our team goes about our reconciliation and month-end processes. Just having reconciliations and tasks in one place, in consistent formats has been amazing. Utilization of reconciliation templates and other rules within BlackLine has allowed us to automate several reconciliations, giving the team back time that can be used for other value added tasks.

Pros

  • Segregation of duties - allows for a formal way to ensure that there is a separate preparer/approver for a given task or reconciliation.
  • Provides visibility - having account reconciliation data in one place has automated processes that were once very manual, and involved multiple team members aggregating data.
  • Streamlines communication and status of close - having all tasks in one place, in the same format gives us the visibility needed to manage our close process, and know the status of items that are still pending and open for action. This was previously a game of telephone between staff, managers, and leaders, and now has been automated via tasks.
  • Automation/Optimization - BlackLine provides a lot of opportunity to automate certain reconciliations based on thresholds, rules, and templates. This allows the team to use that time for researching actual issues, and keeping our balance sheet reconciliations clean.

Cons

  • One thing that would have been very helpful while learning to use BlackLine, was if there was some sort of guided assistance running while the team was using the application. This guided assistance could make suggestions like whether there is a better reconciliation template to use, or maybe identify areas that aren't being used correctly.
  • If we could view documents and attachments within the application, instead of having to download.
  • If we could access all features for various roles without having to switch between the roles.

Return on Investment

  • Improved visibility into reconciliations & tasks.
  • Ability to centralize certain functions across the team into one role, as opposed to having multiple team members perform the same function for their entities.
  • While not a negative impact, it's important to note that getting the best use of BlackLine is a time commitment. The time, resources, and energy you put into it will determine how successful you are at utilizing BlackLine to transform how your team gets the job done. This optimization journey is a continuous evolution and will not be an overnight transformation.

Other Software Used

Visual Lease, Applied Epic

BlackLine Review 2025

Use Cases and Deployment Scope

BlackLine Account Reconciliations, Transaction Match, Tasks and expanding to Studio 360 etc.

Pros

  • Good integration with SAP Connectors
  • Transaction Match is nicely integrated with Account Reconciliations
  • Reporting is very robust
  • The energy and effort going into developing the product.
  • User conference is exceptional.

Cons

  • Limitations with import templates and certain connectors e.g. Fx
  • Big Match transactions which is being addressed
  • No backup capability - relies on teams which is very administrative
  • SSO challenges
  • Unable to change group names after certification
  • Unable to inactivate strings - have to use dormancy
  • Fx challenges when adding new Fx - have to create unique account groups
  • No ability to import onto a supervisor field - not part of the import template

Return on Investment

  • Change management was seamless
  • I believe the application still needs a much more robust integration to get the full value. We are on that path but some way to go.

Alternatives Considered

ReconNET by Trintech and Cadency by Trintech

Other Software Used

ReconNET by Trintech, Cadency by Trintech

BlackLine results

Use Cases and Deployment Scope

We use the following modules: account reconciliations, journal entries, tasks, and matching. The main problems we face are around user adoption and automation and integration throughout the modules.

Pros

  • Transparency
  • Response time from logged cases
  • strategic partnership with account manager
  • seemless connections with the API SAP connector

Cons

  • Mass volumes if data for matching
  • User deletions for matching not being done in bulk
  • Evaluations only being subject to all or nothing

Return on Investment

  • Auto-certification tracking
  • Being able to source multiple currency rates needs to be improved
  • SAP connector getting real-time results is extremely valuable

Alternatives Considered

HighRadius Autonomous Receivables

Other Software Used

Kyriba, CoStar Real Estate Manager, Dansap ERP

Review Title

Use Cases and Deployment Scope

Month-end close tasks, account reconciliations, and transaction matching.

Pros

  • Updates for tech issues
  • The learning opportunities
  • Different types of account reconciliations for multiple scenarios.

Cons

  • When changing role, please do not put me back on the home screen. Please keep me where I was. For instance, I prepare and review tasks. If I am in task calendar, please, please, please just keep me there. It should work like when you change the reporting period.
  • Can account reconciliations that are imported not default to being called by those random series of numbers and letters?

Return on Investment

  • reconciliations have gotten much better. The automation and auto-certify is delightful!
  • Implementation of transaction matching is taking forever. This is a goal for me for 2025 and it will not be accomplished this year.

Other Software Used

Microsoft Excel, Oracle Enterprise Manager

Review for BlackLine

Use Cases and Deployment Scope

We implement BlackLine for other companies

Pros

  • easy UI
  • UI based configuration
  • frequent updates and developments

Cons

  • automation in reconciliation preparation outside of matching
  • creation of prepaid items from matching data
  • integration

Return on Investment

  • Visibility
  • Risk management
  • Efficiency

Alternatives Considered

Workiva and Anaplan