BMC Helix Client Management

We moved to BMC Remedy as ITSM tool from in-house tools in order to meet the scaling of the business. Till then we did not have a full fledge ITAM tool. Since BMC Helix Client Management Tool integrates readily with BMC Remedy, we decided to go with this tool for major asset inventory purpose. This is being used by the whole organisation for ITAM purpose.

This tool will work the best in homogeneous environment where systems are running on Windows OS. In heterogeneous environment like ours where we have Windows, Linux and OS X operating systems, roll out and integration will be a challenge since not all the systems will have accessibility from a common credential.

We use BMC Client Management for computer imaging, patch management, asset management and software deployment. It allows us a high level of control over the patching process which is extremely important in a manufacturing environment. It is our go to system to automate all asset processes and has allowed us to reduce computer replacement time, speed software deployment and help with asset planning.

Well suited for medium to large business that are looking to manage assets, deploy software automatically and need a high level of control over patching. Less appropriate for smaller businesses where fewer computers can be easily managed by hand or with freely available tools.

We use BMC Client Management for remote access, OS program deployment, patch management, and compliance management. it is a very big time saver on patching systems. you can set it and let it go. The Compliance module has help our compliance officer find, identify, and remediate, shortfalls in our practices.

Patch Management and software deployment. Needs a little help with reporting.