BrightHR Reviews & Insights

Score3.4 out of 10

22 Reviews and Ratings

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#1 most frequent

Professional, Scientific, and Technical Services

13.7%

18 installations of 131

#2 most frequent

Manufacturing

9.2%

12 installations of 131

“Attendance management, contract/employment info, elearning, org chart, give praise, have trialled the new performance functionality, sending notifications, and use the document library,”

#3 most frequent

Educational Services

8.4%

11 installations of 131

#4 most frequent

Health Care and Social Assistance

7.6%

10 installations of 131

#5 most frequent

Retail Trade

6.9%

9 installations of 131

#6 most frequent

Administrative and Support and Waste Management and Remediation Services

6.9%

9 installations of 131

#7 most frequent

Construction

5.3%

7 installations of 131

#8 most frequent

Public Administration

4.6%

6 installations of 131

#9 most frequent

Other Services (except Public Administration)

4.6%

6 installations of 131

“Responsive customer service”

#10 most frequent

Arts, Entertainment, and Recreation

3.8%

5 installations of 131

#11 most frequent

Finance and Insurance

3.8%

5 installations of 131

#12 most frequent

Information

3.1%

4 installations of 131

#13 most frequent

Real Estate and Rental and Leasing

3.1%

4 installations of 131

#14 most frequent

Transportation and Warehousing

1.5%

2 installations of 131

#15 most frequent

Wholesale Trade

1.5%

2 installations of 131

Overview

Synthesised from 30 reviews | Last Published April 23, 2026

This product assessment of BrightHR synthesizes insights from 30 recent reviews, covering overall satisfaction, key strengths, and business impact. BrightHR is primarily used for employee information management (47% of reviewers), holiday and absence tracking (43%), and document management (30%). The platform streamlines HR processes, reducing administrative time (37% of reviewers) and saving time and money (30%). Reviewers appreciate its user-friendliness (13%) and the responsiveness of customer service (10%). However, a small fraction of users (7%) report issues with customer service and express concerns about limited ROI when the system isn't fully utilized. Overall, BrightHR offers a valuable solution for businesses seeking to digitize and centralize their HR functions, but potential buyers should consider their specific needs and ensure they can leverage the platform's full range of features to maximize ROI.

Pros

Efficient holiday and absence management
Streamlined document management
Reduces administrative time
User-friendly interface
Improved compliance with employment law

Cons

Inconsistent customer service experiences
Limited ROI if not fully utilized

What positive or negative impact (i.e. Return on Investment or ROI) has BrightHR had on your overall business objectives?

From 30 reviews | Last Published April 23, 2026

Summary

This report synthesizes 30 recent reviews to assess BrightHR's impact on overall business objectives. A significant portion of reviewers, 37% (11 of 30), highlight the platform's ability to reduce administrative time through features like paperless holiday and absence management. This efficiency extends to payroll processes, with reviewers noting a reduction in time spent on holiday record management and improved accuracy. Saving time and money is another frequently cited benefit, mentioned by 30% (9 of 30) of reviewers, often linked to streamlined rota creation and reduced postal costs. Some reviewers, 13% (4 of 30), also point to improved compliance with employment law and company obligations as a positive outcome. Employee satisfaction is noted by 10% (3 of 30) as a benefit, stemming from increased transparency and a better employee experience. However, a small fraction of reviewers, 7% (2 of 30), express concerns about limited ROI, particularly when the system is not used to its full potential.

BrightHR Reviews

47 Reviews

Easy to use HR System

Rating: 8 out of 10

Incentivized

May 14, 2025

Use Cases and Deployment Scope

We use BrightHR to for storing employee information, document management, e-learning, managing holiday and other absences, tracking employees objectives and tracking employee hours (via Blip app).

Pros

Simple to use with both web portal and app.
Easy holiday management.
Includes Blip app for staff to record their hours.
Ability for staff to electronically accept documents.
Easy tracking of staff objectives/goals.
New features rolled out regularly.

Cons

You can’t add events to the leave calendar or mark periods of restricted leave which means line managers have to check a separate calendar before approving leave.
Any admins receive all holiday requests which clogs up their inboxes. Need more flexible role types so you can select who receives notifications.
System doesn’t stop employees requesting holiday when they have used up their allowance.
E-learning doesn’t record if an employee completes training assigned to them. The training certificate has to be manually uploaded and the line manager has to remove the training assignment so the employee stops receiving reminders.

Likelihood to Recommend

BrightHR has made it so much easier for us to manage our HR function and we like the simplicity of the interface. There are a few frustrating issues (see cons), but these could easily be corrected in future releases which would make the system even better.

Vicky Tudor (nee Poole)

Office Manager at Happy Hot Tubs (11-50 employees)

Vetted Review

3 years of experience

View profile

Good service

Rating: 8 out of 10

Incentivized

May 14, 2025

Use Cases and Deployment Scope

[...] was very helpful. Received an advice to my query in a very reasonable time and my issue was resolved right away.
Thank you [...]

Pros

Helpful service
Efficient service
Polite manners
Patient with queries

Cons

BrightHR system, providing feedback, yet, no action taken

Likelihood to Recommend

BrightHR as a system needs a lot of improvement, however, team has been very helpful

Lucka Hrazdirova

Operations Manager in Professional Services at easton community childrens centre (11-50 employees)

Vetted Review

5 years of experience

Great Software - Optimised Efficiency

Rating: 7 out of 10

Incentivized

May 7, 2025

Use Cases and Deployment Scope

Oversee staff compliance, training, scheduling, and timekeeping. Provide supplemental HR support, including legal counsel and documentation/compliance review. Administer staff wellness programs and benefits.

Pros

Software support
Communication
Benefits

Cons

Tailoring the portal to personalise for company
To include an e-signature for documentation
Dedicated manager to company

Likelihood to Recommend

They have provided support where necessary for documentation reviews and employment contracts.

Verified User

Director (1-10 employees)

Vetted Review

BrightHR

Rating: 9 out of 10

Incentivized

May 5, 2025

Use Cases and Deployment Scope

BrightHR is the system we use to record employee data. It keeps data for all staff in one central place and allows calendar sync to view staff absences. It acts as a functional way to store employee documents and personal employee information. The addition of e-learning is also a beneficial resource.

Pros

People Overview on home page shows a snapshot of the day's activities. Great for seeing who is on leave at a glance.
Easy to read employee hub section and ability to manage teams.
Booking leave absence is simple and straightforward in BrightHR.
Shows the annual leave balance in a clear visual way

Cons

Highlight the fact once you make a contract change, the ability to change leave entitlement from days to hours disappears. A pop-up message to state this would be helpful. I recently had a very helpful call with Farshad who helped me understand this limitation and how I could navigate the process to make the changes I was looking to implement.
Offer the option to change leave entitlement from hours to days which I believe is not currently possible

Likelihood to Recommend

We transitioned over from another HRIS and BrightHR made the process to move over quick and seamless with data conversion assistance. The system meets our daily HR needs for our small team and is an effective way to manage employee data. We've even used Bright Exchange as a way to advertise our organisation.

Verified User

Administrator in Human Resources (11-50 employees)

Vetted Review

2 years of experience

Thank you, BrightHR

Rating: 10 out of 10

May 5, 2025

Use Cases and Deployment Scope

We have recently started using BrightHR as our preferred HR System to enhance employee experience and streamline HR processes. We encountered an issue creating an employee file so contacted the Support Team at BrightHR. Eve was very quick to respond. provided the advice we needed. Eve was highly efficient.

Pros

Relationship building with clients
Responsive to client needs
Very quick to respond to questions

Cons

I have no examples. BrightHR have provided a effective and efficient service.

Likelihood to Recommend

BrightHR is suited to organisations that want an clear transparent HR system and a support team that is highly responsive.

Tara Field

Senior HR lead in Human Resources at Primary Care Workforce Academy (51-200 employees)

Vetted Review

3 years of experience

User Manager

Rating: 8 out of 10

May 2, 2025

Use Cases and Deployment Scope

we use the BrightHR app to track holidays, overtime, create contracts and legal advice

Pros

App functions
Customer service
promotions on other brands / services
peninsula services such as therapy
legal advice

Cons

specialist contracts in more detail
all perks clearly shown in the app for employees to know about such as the peninsula extensions

Likelihood to Recommend

suited
- small teams
- simple HR needs tracked such as contracts, holidays and overtime
- legal advice

not suited
- team of 50+, I believe there could be more suitable options depending on the different contracts you may require on a bigger team
- for industries outside a typical 9-5, as we have some requirements as a hair salon that another company such as NHBF can assist with more to a tailer contract or tailor apprenticeship needs for example

Verified User

Account Manager in Human Resources (1-10 employees)

Vetted Review

3 years of experience

BrightHR

Rating: 8 out of 10

May 1, 2025

Use Cases and Deployment Scope

I use BrightHR to ensure our compliance with Health & Safety, utilising both the BrightSafe and BrightHR modules, making sure our employees are up to date with their H&S and HR knowledge. With our staff working in many different locations, the ability to have them complete this training without having to coral them to the office, is very beneficial.

Pros

They answer any queries quickly and efficiently.
The ease of access and user friendly application is definitely a big plus.

Cons

When logging in to Bright Safe or HR modules, it would be beneficial if the individuals assigned modules were presented immediately on that first page, without the need to go looking for them.

Likelihood to Recommend

BrightHR is an excellent support mechanism for our organisation, from on-boarding new employees to the day to day management of Health & Safety.

Verified User

Manager in Engineering (51-200 employees)

Vetted Review

1 year of experience

Good system - eager to see it evolve.

Rating: 7 out of 10

Incentivized

April 29, 2025

Use Cases and Deployment Scope

We joined BrightHR initially to help automate the process of calculating annual leave for our team. Having a platform to go that is modern and sleek has been helpful for storing team members details etc. I think for an organisation where each employee works the same hours any given day, Bright HR works great. With our industry, that changes so it can still be a bit of a manual input.

Pros

Sleek and simple design
Good help on the phone
Good resources to help with HR Documents

Cons

I am told by team members the mobile view of annual leave is confusing.
Perhaps an option to add years of service annual leave days so that each year, if someone reaches a milestone Bright HR adds this in.
E learning courses acknowledging that someone has completed a course without them having to download a certificate or click a button to complete.

Likelihood to Recommend

Lots of employees so having one platform to handle all types of leave is great. To be able to have weekends removed from our calendars would be helpful as we only operate Monday to Friday but was told we can't do this because our contracts are variable. It means that our team members request 2 weeks holiday and the weekend is also deducted. This means I have to go manually and edit - just more time consuming.

Verified User

Manager in Human Resources (51-200 employees)

Vetted Review

1 year of experience

BrightHR review

Rating: 7 out of 10

Incentivized

April 29, 2025

Use Cases and Deployment Scope

We use it to store file data, manage rotas , train staff and manage leave requests

Pros

Has alot of trainings offered to staff
Has a sensitive section in staff profile for things like passport, ni number etc
Easy to navigate

Cons

The trainings staff do on bright hr when they upload it it should save automatically on a folder in their profile directly
The certificates should save automatically with the dates on it
If when creating a staff profile, you chose annual leave to be in hours instead of days, we should be able to then change that

Likelihood to Recommend

When creating staff profile, i love how we are able to create different folders for different things.

It is less suited when staff complete their trainings and we then have to manually download all their certificate and put in the folders we have created rather than it automatically going into their profiles. It just makes things longer to do

Abi Egerton-Shyngle

Hr Administrator in Human Resources at Isabella's Homes (51-200 employees)

Vetted Review

1 year of experience

An excellent product providing a simple HR solution

Rating: 9 out of 10

Incentivized

April 29, 2025

Use Cases and Deployment Scope

We are a small organisation and use BrightHR for monitoring annual leave, other absences and recording and approving expenses.

Pros

User friendly website
Excellent app for use on the go
Responsive customer service
Useful calendar showing all team absences

Cons

Mileage calculated using Googlemaps on PoPHR App is not always accurate despite using the same postcodes each time.

Likelihood to Recommend

Excellent for our small organisation, allowing us to move away from hard copy expense forms to simple online expense recording. Simple and user friendly in relation to booking/approving annual leave. Free HR advice for our small team with no HR department is invaluable.

Caroline Bartlett

Estates Manager in Professional Services at Thame & District Housing Assoc (1-10 employees)

Vetted Review

1 year of experience

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