TrustRadius Insights for CallTower are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Responsive Support: Many users have praised CallTower's support team for being quick to respond and providing helpful solutions. Reviewers appreciate the team's responsiveness and helpfulness, making the support top-notch.
Seamless Integration with Teams: Numerous reviewers have mentioned that the integration between CallTower and Teams is seamless, allowing for most of the phone system configuration to be done within Teams without requiring physical equipment replacement. Users find it easy-to-use, user-friendly, and simple, making it straightforward to use.
Excellent Implementation Team: A vast number of users found CallTower's implementation team exceptional, with a clear understanding of their customers' needs. They provide excellent communication skills and focus on successful technology implementation. The onboarding process is also excellent with one point of contact to oversee all aspects of installation.
Implementation was the 'flagship' experience for us
Ongoing support is real not just empty promises
The implementation model was extremely well thought out and was definitive
Cons
Honestly nothing, I stack up other implementations against theirs, it was that good!
Likelihood to Recommend
If you're looking to optimize your spend and resources around a corporate telephony solution, CallTower stands up against anything else I've seen. Lowering help desk tickets, allowing great communication and collaboration opportunities to thrive and providing a solution that just works!