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Chargebee

Score8.1 out of 10

68 Reviews and Ratings

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What is Chargebee?

ChargeBee is an all in one subscription billing solution designed to handle all the complexity of recurring billing. The product integrates with a range of other SaaS applications including SalesForce, accounting, and order fulfillment systems. Some key features include: Managed Subscription Billing, Flexible Billing Support and Automated Notifications.

Categories & Use Cases

Media

Screenshot of Chargebee's metrics and reporting
Screenshot of the Recurring Business Command Centre
Screenshot of customer subscription nanagement organized onto a single page, where users can change plans, edit card details, add add-ons, apply credits, apply ad hoc charges and delay billing date
Screenshot of the customizable hosted checkout page

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Screenshot of Chargebee's metrics and reporting

Reviews

What users are saying about Chargebee.
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Chargebee - Extremely useful but costly product.

Verified User
Vice-President in Product Management (11-50 employees employees)

Use Cases and Deployment Scope

Chargebee is used in our SaaS for subscription billing, where customers can subscribe to paid plans without the hassle of manually paying all invoices. It will initiate payment for all outstanding invoices. This also helps us with churn management, which is significantly reduced due to the absence of manual intervention.

Pros

  • Subscription management.
  • Churn management.
  • Analysis of customers.

Cons

  • Pricing
  • Speed
  • Better UI.

Return on Investment

  • Positive in terms of churn.
  • Positive in terms of usability.
  • Negative in pricing.

Usability

Alternatives Considered

Pabbly, FastSpring, Braintree and a PayPal service

Other Software Used

Airtable, Bunny CDN, GoDaddy

Unlock the delay in cash flow from your customers using Billing automation and subscription management

Incentivized
Abhideep JainView profile
Manager Consultant - Business Development in Sales at Tiger Analytics (1001-5000 employees employees)

Use Cases and Deployment Scope

The biggest advantage in direct dollar terms we have seen using Chargebee is that it has freed up some of the working capital since clients are paying relatively on time. Overall, Chargebee is helping me and my organization in managing subscriptions, billing, and invoicing. International transactions and payments are also seamless via Chargebee so scaling across geo is easy.

Pros

  • Multi-currency support for almost all currencies we have dealt in
  • Integrated with CRM systems to send quotes and manage the entire quote-to-cash value chain
  • automated invoicing and prorated billing options for our clients

Cons

  • onboarding process for new accounts being cumbersome at times. Chargebee could potentially streamline this process to reduce friction for new users
  • there is no in-built intelligence on any kind of billing fraud or friendly frauds that happen or at least it is not visible

Return on Investment

  • the biggest impact is that it freed up some of the working capital
  • it brought a systematic approach to follow up with clients on pending payments

Alternatives Considered

Zoho Billing

Other Software Used

Carta, Microsoft Power BI, Darwinbox

Chargebee is a useful tool with a few limitations

Incentivized
Ryan Bernstein
Customer Success Manager in Information Technology at Transifex (51-200 employees employees)

Use Cases and Deployment Scope

My company uses Chargebee to set up which of our plans have access to which features in the product and how much to charge for each feature. Addon features are also included in Accounts whether we charge for them or give them for free. It is our billing tool.

Pros

  • Set up which plans have access to which features
  • Include addons to accounts (whether paid or free)

Cons

  • Scheduled changes can too easily be overridden by another change.
  • Searching accounts sometimes takes a long time or times out.

Return on Investment

  • Chargebee is our billing tool. It is critical to our business.

Value for money and futuristic features

Incentivized
Shivam ShrivastavaView profile
Technical Consultant in Customer Service at Edureka (201-500 employees employees)

Use Cases and Deployment Scope

It provides a great billing experience to the customers who are having difficulties in order to get data.It helps customer churn by identifying and retaining unhappy customers- Credit usage,Coupans and adjust billing dates.It also helps sales and marketing team to run special promotions and provide accuracy with the content.

Pros

  • Flexible billing
  • Run special promotions
  • Accuracy in billing

Cons

  • Flexiblility
  • Supporting OS
  • Compatability

Most Important Features

  • Subscription Management
  • Recurring Payments
  • Accounting
  • Taxes

Return on Investment

  • Flexiblility to work on any platform
  • Low costing
  • Support

Alternatives Considered

Zoho Subscriptions, Chargify and Paddle

Other Software Used

Zoho Subscriptions, Paddle, Chargify

Perfect but still expensive for some

Incentivized
Rithvik PodduturiView profile
Founder in Professional Services at Newleaf Networks (1-10 employees employees)

Use Cases and Deployment Scope

I used chargebee for one of my subscription-based websites it was easy to set up and it was up and running really quick.
They have very good documentation which is very good. They have very responsive and helpful customer support. You can automate every task and have everything one platform which is really good for any business.

Pros

  • Invoicing
  • Subscription
  • Multiple payment gateways

Cons

  • Pricing for Indian business it is on a higher side

Most Important Features

  • Recurring subscriptions
  • Easy to use

Return on Investment

  • I believe for small businesses the cost is too high

Alternatives Considered

Razorpay Payment Gateway

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