Chorus by ZoomInfo Reviews and Ratings

Rating: 8.4 out of 10

Score

8.4 out of 10

Community insights

TrustRadius Insights for Chorus by ZoomInfo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Automatic Call Joining and Recording: Many users have found the feature highly beneficial, eliminating manual effort. They appreciate the seamless process of joining calls without delays, ensuring efficient communication flow. The quick upload speeds for recordings also contribute to a smooth user experience.

AI Transcription Accuracy: Customers praise the precision in capturing conversations, facilitating easy searches for specific phrases or keywords. Several reviewers note the superior transcription quality compared to other solutions, highlighting its role in boosting productivity during call analysis and review processes.

Coaching Capabilities and Insights: Users value the coaching suggestions and identification of areas for improvement for personal development. The analytics and actionable data provided are considered crucial by many for enhancing sales performance, enabling informed decision-making based on comprehensive insights into call dynamics.

Reviews

285 Reviews

Action items and call summaries deliver a single source of truth

Rating: 10 out of 10

Incentivized

October 7, 2024

Use Cases and Deployment Scope

The automatically generated summaries of 1. action items and 2. the call itself with external partners and customers are incredible. They pick up deeply technical information and summarize it accurately.

As a CSM, I use these summaries to keep action items between my customers and I clear and documented.

I also use the summaries to keep a historical record of happenings in the account.

Pros

Automatically generated summaries post-customer-call
Picks up and summarizes technical topics correctly
Chorus is able to pick up on and replay specific action-items from a customer-call

Cons

Honestly, none

Likelihood to Recommend

As a CSM, the post-call summaries chorus provides help me keep action items and account history documented.

I love Chorus.

In terms of where Chorus is "less suited" -- sometimes more conscious customers ask us to turn off call recording. In those scenarios I don't walk away with a summary from the call. Requires me to take more detailed notes while on the call which renders me less present with customers who are talking.

Avery Robins

Customer Success Manager at Redpanda (51-200 employees)

Vetted Review

1 year of experience

Verified on LinkedIn

Example of leveraging AI to daily work resulting in productivity gains

Rating: 10 out of 10

Incentivized

October 1, 2024

Use Cases and Deployment Scope

For all meetings we host in our company, there is an option to enable Chorus in the background which does a terrific job in summarising the whole meeting. When enabled, the meticulous details it captures at the end of the meeting is spell binding. Nothing slips through the cracks from the summary. I like the way it summarises the conversation as Discussion points & Action Items. A lot of topics may be discussed in any meeting and perhaps some of them wont turn into any actionable items at the end. They remain to be deliberated more for later, however, it provides the context around those discussion points as well. Action items are pretty clearly drafted along with identifying the action owner and the target timeline (if discussed in the meeting). This used to be a strenuous exercise for someone to be actively involved during such meeting only to come up with the meeting minutes but now, all of them can contribute actively to the agenda not having to worry about if something is going to be not included in the meeting minutes. Nice job Chorus.

Pros

Capturing meeting minutes
Showing analytics of how the call went - Enabling continuous improvement
Quick access to pick up snapshots of the call whenever required looking at the talk time of the speakers involved
Helps in recollecting particular phases of the meeting - especially while taking interviews to seek a second opinion

Cons

I could not find an option to update my profile info

Likelihood to Recommend

Explained in the earlier section of the survey.

Verified User

Program Manager in Information Technology (501-1000 employees)

Vetted Review

2 years of experience

Can't do my job without Chorus by ZoomInfo - SaaS Sales

Rating: 10 out of 10

Incentivized

October 1, 2024

Use Cases and Deployment Scope

Our entire sales and client services team now uses Chorus by ZoomInfo. Every meeting we have with outside entities (customers, prospects, vendors, etc) is captured by Chorus. We use it to share information about our meetings, to refer back to them, and to save snippets of important dialog to help us improve. Chorus also allows us to apply fewer human resources to certain activities because Chorus is in the call taking notes, tracking key words, writing the summary, etc.

Pros

Transcripts are quite accurate.
Very easy to save and share key bits of calls
Connects meetings from all depatments via the account (sales, marketing, service, etc.)

Cons

Not 100% reliable. Sometimes it just doesn't record. It does fail from time to time - less than 5% probably
Transcripts could be easier to publish/use
The summary email it writes is barely passable. Still need a person to edit it and make it remotely effective
It's not great at capturing brand names and non English terms.
would be better if it had real time foreign language translation.

Likelihood to Recommend

It's every day. I can't do my job without Chorus by ZoomInfo. I record every external call. I'm able to actually have a meeting with my prospect without stopping and taking notes. I also can play myself back and learn to improve. It's very helpful when you use it to explain to the boss or other departments, "no guys, really, he said this!!!"

Tim Root

Sr. Account Executive in Sales at DD Tech (51-200 employees)

Vetted Review

3 years of experience

View profile

Highest-quality meeting summaries and automated transcriptions

Rating: 8 out of 10

Incentivized

October 1, 2024

Use Cases and Deployment Scope

Our agency uses Chorus by ZoomInfo for automated call recordings and transcripts. We are a content marketing agency, so we hold frequent client meetings, and we frequently need to interview our clients' subject matter experts when we produce content. We use Chorus for both of these situations.

Pros

Their automated transcripts are generally high quality.
The meeting summaries are excellent - IMHO far better than the summaries generated by other similar tools.
It's extremely easy to search a call recording to find a specific comment.
It's extremely easy to create playlists that we use for onboarding new team members.

Cons

It's expensive relative to the competition.
It's not easy to figure out how to download a recording.
It's highly geared to sales professionals, which is not our primary use case for Chorus.

Likelihood to Recommend

Chorus by ZoomInfo is great for accurate meeting summaries, which make it much easier for us to make sure we've properly logged all action items discussed during a meeting. It's also great for accurate meeting transcripts and for searching meeting recordings to find a specific comment. We're also very happy with how easy it is to create playlists of meetings, which helps us train new employees.

Beth Carter

Chief Strategist in Corporate at Clariant Creative Agency (1-10 employees)

Vetted Review

1 year of experience

View profile

I love Chorus by ZoomInfo!

Rating: 9 out of 10

Incentivized

October 1, 2024

Use Cases and Deployment Scope

I think Chorus by ZoomInfo really does a good job of summarizing meetings and recording them, so if there are things that are said that you don't catch while taking notes, it's no worry. It's also good for training to show new hires good meetings and bad meetings.

Pros

AI summaries of meetings
recording meetings with important timemarks
shareability of recordings to teammates

Cons

keyword tracker is a bit cluttered
analytics look a bit boring/simple
chorus mobile app is lacking

Likelihood to Recommend

Chorus by ZoomInfo is great for if you miss meetings and want to see the recording. I honestly feel its always appropriate!

Verified User

Representative in Sales (501-1000 employees)

Vetted Review

2 years of experience

360 degrees solution for sales funnel

Rating: 8 out of 10

Incentivized

September 27, 2024

Use Cases and Deployment Scope

We use Chorus for Call Recording and Analysis, and also for Deal Intelligence.

All integrated with our Salesforce crm system

Pros

Call Recording and Analysis
Deal Intelligence
Integration with CRM

Cons

AI tool
Coaching tool

Likelihood to Recommend

Well suited for Call Recording and Analysis enable us to watch SDR activities with leads and to improve the quality of interactions

Yigal Rabi

Business applications manager in Information Technology at Gloat (201-500 employees)

Vetted Review

2 years of experience

Verified on LinkedIn

Loaded Sales Team tool to get overview of the sales team

Rating: 6 out of 10

Incentivized

September 27, 2024

Use Cases and Deployment Scope

Chorus really gives you much deeper insights to everything going. I am a seller so it gives management a very good over view with everything I am (or not doing) from activity to accounts, etc. Also allows you to record calls, tracks emails and all touch points.

Pros

Tracks all touch points with a contact
Documents Teams calls
Easy to use and read dashboard

Cons

Manually adding it to a Teams call to record.

Likelihood to Recommend

I feel like it allows too much of being a "Big Brother" and allowing other team members access as well.

Verified User

Director in Sales (201-500 employees)

Vetted Review

1 year of experience

Useful tool that's pretty user-friendly after initial onboarding.

Rating: 10 out of 10

Incentivized

August 28, 2024

Use Cases and Deployment Scope

Our company primarily utilized Chorus by ZoomInfo as a tool during client meetings, prospective client meetings, and team meetings. This helped keep us on track, identify assigned deliverables expected from each party, and provide us with documentation necessary for review and reflection. The meetings addressed issues at both small team levels and company-wide.

Pros

Clear recordings for sharing with absentee parties.
Excellent job at summarizing and documenting outline of conversation.
We are identifying deliverables discussed and assigned to individual members of the conversation.

Cons

Sometimes there were issues with the 3-minute delay for Chorus joining a live meeting.
Occasionally, deliverables were assigned to the wrong person in the summary if their voices were similar or if they were on the same audio.
Occasionally, the Chorus had problems picking up on what someone was saying. This was likely due to user error but caused gaps in the conversation recording and transcript.

Likelihood to Recommend

If there are a lot of people involved in the conversation, I can see where there could be issues with Chorus, especially if any of those people are in the same room. However, for small group conversations where everyone is on an individual connection, Chorus by ZoomInfo is perfect for keeping track of the conversation and delivering a transcript after the call for review and reflection.

Verified User

Manager (11-50 employees)

Vetted Review

2 years of experience

Chorus by ZoomInfo Review

Rating: 9 out of 10

Incentivized

July 9, 2024

Use Cases and Deployment Scope

I used Chorus by ZoomInfo daily, on every sales call I take, so it takes notes for me and saves me time when I have to pass on the information collected during the call to the account executive I support.

Pros

Recaps calls
Gives summary and action items
Sends the information to Slack so that I can easily transfer info to my colleagues

Cons

Languages, as I usually take calls in Spanish and/or French and Chorus doesn't always gets the right language
The transcript isn't always optimal, but that's in rare cases
I speak with a French accent when I make calls in English, and the system might not like it

Likelihood to Recommend

When I do a discovery call with a customer and the customer is open to have the call recorded, it is very useful for me to get a transcript of the information shared and the action items right after the call has ended. I typically will share the link to the recording with my Account Executive, and also with the customer when they asked a demo of our product to be recorded.

Pauline Stice

Lead Response Representative in Sales at Lucid Software (1001-5000 employees)

Vetted Review

3 years of experience

An invaluable tool for any sales team

Rating: 9 out of 10

Incentivized

April 29, 2024

Use Cases and Deployment Scope

[...] uses Chorus by ZoomInfo in meetings that we have with people outside of our company. It is used as a note taker to capture key points discussed as well as next step action items. This allows us to be fully present on the call instead of manually trying to make notes. Chorus by ZoomInfo also saves us time by providing a full recap of those key points and action items that can be quickly copied and pasted into our CRM instead of having to type in our notes.

Pros

Recaps key points discussed
Recaps next step action items
Provides detailed notes on the above points
Provides a recording of the conversation that can be shared with other team members

Cons

Chorus by ZoomInfo has sometimes attributed statements made on a call to the wrong person and causes the context to become confused
The process of removing Chorus by ZoomInfo from a call could be made easier.

Likelihood to Recommend

We have found Chorus by ZoomInfo to be an appropriate tool in a number of scenarios. The scenarios we most often use Chorus by ZoomInfo are when we are providing a prospect with a demo of our solutions or discussing ongoing projects that we are working on with our clients. Other scenarios include calls where we are talking with other companies about possibly establishing mutual partnerships.

Philip Wildstein

Director, SAP Business Development in Sales at Mygo Consulting (201-500 employees)

Vetted Review

3 years of experience

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