Cisco Headsets

In my organization, Cisco Headsets play a major role by allowing flexibility and mobility for my front desk co-workers, roles as receptionists, sales teams, NOC engineers, and warehouse staff are experiencing all the benefits using models such as Cisco Headsets 720 and 730. These models are capable of delivering high-quality audio while providing comfort and offering a long-lasting battery. Many of these areas no longer need to be configured to forward calls from their deskphone to their cellphones every time they leave the desk for some reason. This has fixed the problem of missing calls and reduced costs with PSTN calls.

• Reducing PSTN calls originated by deskphones that had Call Forward all setup.
• Areas such as warehouse and front desk had thei productivity increased.
• Front desk staff are happy since they stop to missing customer calls.

Cisco IP Phones, Cisco 4000 Series Integrated Services Routers (ISR 4000) and Webex App

Webex App, Webex Calling, Webex Contact Center

My team runs an internal support channel in the company, with dial-in support. Earlier this year, we retrofitted most agents with Cisco 562 wireless headsets to improve sound quality, make a better experience for the agents, and better streamline operations. The results were great; we improved internal associate happiness with support results, which is a primary KPI for my team

• Internal associates happier with call-in support
• CS agents happier bc they have an easier time servicing call-ins.
• Equipment is durable, requiring less fixes (less $$)

Logitech Brio Webcam

Atlassian Jira

We have used Cisco headsets for communication with team and clients. We have used it in our calls and Virtual meetings. The headsets earlier we were using was not having that sound quality and also some connection issues were there but with the help of Cisco headset, our this major issues have resolved and call quality are much better now. The Cisco headsets are majorly used by support, sales team and some internal team member as well in calls and meetings.

• Cisco Headset made the communication better and improved the call quality across the team. As it has provided the clear communication and no distraction related to deal with technical issues so we were able to save our time and took the decisions faster which supported our productivity and customer satisfaction goals
• Cisco Headset was helpful for us to adapt remote and hybrid work as it provided the professional audio experiences across the team.
• It has a limitations with some Non Cisco platforms, which is a drawback.

Jabra Evolve2 Series, Logitech Zone Headsets and Poly Voyager Series

Jabra Evolve2 Series, Logitech Zone Headsets, Poly Blackwire Headsets

Our challenge as a company has always been to improve hybrid work for all employees. Whether working from home or in the office, there have always been complaints about the audio quality in calls or meetings with background noise or side conversations. Our old headsets didn't have the technology needed to deliver a professional user experience. So we decided to switch from headsets to robust and reliable technology that would solve our pain points.

• Cost Effective price
• Quality

Webex Calling, Webex Contact Center, Webex Meetings and Webex Connect

Webex Calling, Webex Contact Center, Webex Meetings

We need great headsets with great features and controls for anyone. Also needed was the option for various connections, wired (USB) and wireless (BT) with noise cancellation and great audio so both sides can hear clearly.

• Clearer calls
• Less repetition with clearer calling

Poly CS540 & CS500 XD Wireless Headsets, Jabra Evolve2 Series, Jabra Engage Series and Poly S12 Office Headset

Vidcast by Webex Leap