Cisco Webex Experience Management (discontinued)

We have a contract with WebEx and since we have the functionality and are using it in our systems, having a comprehensive overview of what we're doing with it and how we're using it provides business insights, but also those that we can take action on or use to change behaviors (or lend support to positive behaviors).

It's a great software for those with a lot of data sets that they want to use and take action on. It brings different data into one location and allows for analysis and gives you the ability to benchmark, track progress, or take action based on certain data. These can lead to greater efficiency and improved productivity.

I have been using Cisco Webex for all my official meetings, webinars and monthly All-hands meetings with higher management. The features of Cisco Webex made our online meetings easy and effective, especially when it comes to the live chat option with a panel and live poll of opinions regarding the meet is something I'm liking most. Since I'm into Ed-tech Cisco Webex is used to connect with my learners and our learning platform is also embedded with Cisco Webex. Our learners are also happy to use Cisco Webex as their learning platform.

Designed for communication and team engagement, this tool offers channels and links for members to join. A great analytical tool with seamless integration to other tools. You can assemble teams for meetings without attending and also move into product and project management as a team. Best video conferencing experience I've had.

The product was very useful in connecting people remotely during a lockdown situation. The software helps people to use different platforms like mobile, tablet, and desktop without any interruptions. I love the automatic attendance report after conducting the meeting and transcript option is the best in class which helps people to take meeting notes whenever it is required. One can start recording the meeting and share it with others through cloud platforms so that everyone is aware of what's going on.

The product is very much used for collaborative projects from all over the world where it will help everyone to connect remotely without a glitch. If people are working in offline offices and having physical meetings then the product does not hold true but it will help you in taking notes through its subtitle feature along with an attendance report

cisco webex experience management helped us in customer handling and support. we were able to engage customers with the help of the application. It creates user friendly experience. The data analytics tool helps in understanding the customer and engage them properly. The positive customer experience will create positive impact for the organization. The help desk also help in solving employee queries and help them engage the customers in a better manner. The AI helps in understanding the customers better and create a customer friendly environment. The real time data of the customers helps the employees solve them in a proper manner thus creating a win win situation for both the parties involved.

Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business

Data collaboration tool with a better platform for communication. Enables away in customer service help desk. For any queries on customer care provision, it has been our go-to solution. Better data management even on crucial data and better more on information involving our client's details that are confidential are well reserved.

Reliable for customer engagement. Great video calls though not always clear. It is a platform that is friendly to allow customers to get involved directly with service providers. Allows easy and instant messaging and clear audio calls enhanced. Not expensive just good network connectivity and it is reachable in all places very flexible indeed.

We have Cisco Webex Experience Management deployed in all departments and make collaboration easy. With this software, we can hold engaging meetings, enjoy screen sharing sessions, and file sharing is also easy. What makes this software special is definitely the quality of audio and video. We have been using the software for both internal and external communication and collaboration and it has been a great experience.

Cisco Webex Experience Management is great for business collaboration and I recommend it.

In our organization, it is used worldwide not only in a particular department or office. When comes to the collaboration of different data in the Cisco Webex Experience Management is very handy and useful. Cisco Webex Experience Management is making the data available in real-time very efficiently, in turn helping clients and [companies] save costs and [get a] better understanding.

In today's environment, data collaboration, security, and collaboration [are] of prime importance and Cisco Webex Experience Management provides that capability efficiently.

Cisco helped us [with] great collaboration, The meetings became very effective and engaging. The screen sharing helped [the] team to understand the root cause and fix the issue quickly. All features are super helpful and [make] all meetings fun and productive[.]

Best suited Distributed model to manage meetings need to across globe and its good to have CISCO Webex which gives a feeling of working together Less appropriate If [a] team is [co-located] then [it's] not required[.]

I use the Cisco WebEx platform from time to time. I also use Teams and Zoom also for collaboration purposes including voice video and desktop [sharing] features. The Cisco WebEx experience is good. It provides user-friendly features with good voice quality and good video resolution. It is a little more costly than Zoom but also gets the job done. Overall I am pretty satisfied with the platform

Cisco WebEx is well suited for employees that are mobile and also work remotely. It is good for certain industries such as healthcare for telehealth and sales professionals that need to make presentations to many people in different areas all at the same time. Other industries such as manufacturing and blue-collar professionals, may not benefit as well since that workforce most likely works in a physical environment and would have no needs.

We use [Cisco Webex Experience Management (formerly Cloudcherry)] both for internal interdepartmental feedback between Sales and Delivery teams. We also implement [Cisco Webex Experience Management] for end customers to help implement Voice of the Customer strategies and assist in bringing the feedback close loop to these enterprises. The business problem it solves is actionable intelligence based on customer feedback across every touchpoint in the journey which otherwise a yearly NPS doesn't quiet tell the whole story.

[Cisco] Webex Experience Management is suited ideally in these places

1. Greenfield Opportunities
2. Measuring Customer journey's throughout the customer lifecycle and seeing where the optimal service fails or needs improvement

[Cisco] Webex Experience is NOT suited in scenarios where
1. Customer has invested in Medallia or Qualtrics and is happy using them. The incentive to make the change is not tangible and having to retrain and relaunch using a new tool seems to be not sellable.