CoSupport AI

CoSupport Customer, one of CoSupport AI solutions that automates responses, has become a game changer for our customer service since it improved our response time by 98%.

• Since CoSupport Customer implementation resulted in a 98% response time improvement, we expect a positive impact on ROI,

We decided to apply CoSupport AI to our business operations due to the need for quicker and more efficient decision-making. The primary challenge was to provide the vast amount of specialists with insights that can be derived easily and quickly.

I personally initiated the CoSupport AI implementation because some of my team members need insights from data; however, they aren’t skilled at using such specialized tools as, for example, Power BI. Now, they can ask questions in a conversational language and gain insights for decision-making. Here are the examples of the questions that my team evaluated at the most in-demand (and we do these queries on the regular basis):

- Which parts of our platform cause most frustration to our users? Name three, from most frequent support requests.

- What is the #1 feature that is requested by our current users in their inquiries to the support team?

- Provide detailed comparison analytics on our users' behavior for the last two months.

We also use CoSupport AI for creative tasks, such as brainstorming and text creation. I personally drive strategic sessions with CoSupport AI using such queries as “Suggest three email marketing content ideas that would be interesting to our existing product users”. CoSupport AI is also good at dealing with such practical tasks as writing posts for social media or emails.

• We gained faster data-driven decision-making, more in-depth analytics reports, along with easier analytics access for our colleagues who are not in the analytics department.

We recently added an AI tool called CoSupport AI into our custom CRM system to help with customer support. Since Outstaff Your Team works in the field of recruiting & scaling tech teams, customer support, in our case, is an organized and streamlined communication with candidates and employers. As a company’s CEO, I must say that CoSupport AI implementation has been a game-changer for us. Basically, our team now has an AI assistant that helps answer clients’ and candidates’ questions quickly and accurately. We've rolled this out across our company because we really wanted to make sure our audience gets fast and spot-on answers every time they reach out. This tool has made our team's job a lot smoother and our clients much happier.

• Response times dropped by up to 50%, significantly improving ROI.

Our experience with CoSupport was nothing less than exceptional from the very beginning of our work together. Roman and Yaroslav were very helpful and dedicated to making sure we got the most out of their AI and improved the performance of our team. Starting with the initial setup and integration, it was as smooth as it could be. All they needed was the API key for our CRM system and product documentation from our internal knowledge base. We didn’t have to create any algorithms or provide them with ready-to-go responses. Their AI model somehow learned everything about our software and our customer profile without any manual work on our end. Our support team is also using their AI assistant and their feedback directly affects AI’s performance, as it learns from their reports when the suggestions are incorrect. It’s just amazing how something like this can exist at such a low price point.

• I wish it had access to the internet to analyze and track online trends on social media to notify me when something our customers might like is trending.
• It’s just amazing how something like this can exist at such a low price point.