TrustRadius Insights for CrowdCompass are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
CrowdCompass is a versatile app that is widely used by event attendees to access schedules, event information, and communicate with organizers. Users have reported that the app offers a unique and interactive experience, making networking more enjoyable at events. The advanced functionalities and mission-critical security components of CrowdCompass have made it a preferred choice for Siemens AG and its subdivisions. One of the key benefits of the app is its ability to easily download and load event information across various platforms, making it convenient for users.
The use cases of CrowdCompass are extensive, ranging from regional to global events. It provides valuable information on schedules, sessions, handouts, event communications, and even social media engagement. The app supports gamification features, custom content creation, and personalized schedules for specific groups. This has proven to be particularly useful for small events management departments, as it enhances their efficiency and enables effective communication with attendees.
CrowdCompass has addressed several common problems faced by event organizers. Its ability to eliminate the need for printing handouts not only helps reduce costs but also promotes environmental consciousness. Additionally, the app generates additional revenue through banner ad sales while providing trackable attendee engagement data. For large conferences and events in the travel incentive industry, CrowdCompass has successfully tackled on-site communication challenges by offering personalized schedules and push notifications.
Integration with Cvent SMM has been a significant advantage for many users, as it saves time and provides real-time updates and changes during events. The software seamlessly integrates with other registration sites as well, making it simpler for organizers to provide a better experience for attendees. Furthermore, CrowdCompass serves as the main source of event information for annual user meetings and conferences, eliminating the need for printed materials.
Overall, users appreciate the value that CrowdCompass brings to their events by providing a clean and usable mobile app experience for any size event. Its features such as delegate lists, agendas, notifications, and maps have proven to be highly valuable for managing events and providing information to attendees. Push notifications are particularly appreciated as they enable timely updates and important announcements during events. While there may be room for improvement in terms of the app's interface, users express overall satisfaction with CrowdCompass and its contribution to enhancing the event experience.
CrowdCompass was used as THE main way for our annual users meeting attendees to access event information before and during the event. It contained our meeting agenda, maps of the hotel, exhibitor information, links to nearby attractions, games for the attendees to engage with throughout the event, and more! On the backend, I was the only person who had used CrowdCompass before so I became the expert on the product by default. I built out the entire event app for our user's meeting and then showed my two closest team members how to use the most important on-site portions of it so that they could assist attendees. CrowdCompass made it possible for us to ditch the massive amounts of paper that had traditionally been used during our annual meeting. And I'm not just talking agendas. The biggest paper saver was the ability to connect our user's manual to the app so that people could view it electronically. It would normally have been printed; think 100+ pages for all 200 to 300 participants.
Pros
Fantastic customer assistance. Always on time, and willing to help.
Easy to use platform. I was able to create events by myself after the first time (during which a CS rep walked me through all the steps).
Easy for attendees to use, though a select group did need some extra assistance.
Easy to make the attendee-facing side look really sleek and well-designed because of easy to use tools.
Cons
I always wished that the feedback collected through the session listings in the app would link back to Cvent and the Cvent certificate tool so that people could have been given their certificates of completion immediately after submitting their session feedback. That was the one area that I time and again wished would be improved upon. For every event that I used CrowdCompass for (and it was a total of about 6 events with two different companies), I had to do some creative workarounds. I want to say that CrowdCompass's CS team was VERY helpful with this though.
Likelihood to Recommend
CrowdCompass was the best part of Cvent each time I used it, from the ease of use to the customer service and handholding. I would recommend it for anyone using Cvent Event Management for an in-person event. I know Cvent just rolled out their virtual event hub though, so for virtual and hybrid events that are employing the Cvent family of tools, I would probably say CrowdCompass is unnecessary.
My organization uses CrowdCompass alongside Cvent as our tool for event apps. Prior to the current pandemic, we would make apps regularly to go alongside any of our travel programs. Once global travel opens up again and things start to go back to normal, I have every intention of continuing to use the tool to support our travel events.
Pros
Allows for easily built event apps
Integrates with Cvent to make it easy to manage your event attendees
Allows you to send out targeted notifications in case of schedule and location changes
Is available in app stores to download with an attendee hub so you don't have to worry about review times for app launches
Cons
I would like to see even better integration with Cvent to allow for more content to be shared and not just attendee information
The app is available in the Apple and Android stores but must be used as a web-based solution for Windows and Google phones
I would like a little more flexibility in some of the way you can build within the app
Likelihood to Recommend
CrowdCompass is great for events where you have large crowds and need to be able to communicate to the group quickly. The apps are also great to help those attendees network with one another and find sessions or activity locations using the map function. Almost everyone has a smartphone these days and attendees expect to have an engaging experience. Apps allow you to send push notifications welcoming your guests, reminding them of important functions, and helping to take a pulse on all of your attendees.
We use CrowdCompass for our internal events. Most of these events are US based. The mobile technology helps us communicate with attendees in real-time when on-site for an event. It also helps us deliver content on the go.
Pros
Push notifications and communication.
Agenda management.
Gamification.
Cons
Limited home screen display options.
Limited icon packs for content links.
Likelihood to Recommend
CrowdCompass is great for our internal events of over 50 people. It helps us communicate with attendees when they are not all in the same place. We would likely not use the mobile app for small or simple events where the attendees are all following the same schedule.
The Meeting & Incentive department uses Crowd Compass for client events that we manage. We encourage our clients to use this tool to enable their attendees to have a more engaging experience. This tool also gives our clients more data to work with to determine the success of their event.
Pros
Easy user interface, anyone can use it.
Set-up on the back-end isn't complicated.
Cons
Allow for more customization in the menu screen.
More detailed reporting; custom reporting.
Likelihood to Recommend
CrowdCompass has worked well at all of our events ranging from tradeshows to corporate incentive trips. Using this adds much more to an event allowing attendees to feel more connected to those around them and get the most out of everything there. It is also great to be able to send mass notifications to a group of people to quickly get them to complete an action or share feedback.
We use CrowdCompass for our incentive trips to provide all the guests with information on the trip. We have also used it for various sales conferences and trade shows. The business problem it addresses is getting information to event participants without printing anything on paper. Less waste and easier to make last min changes!
Pros
24 hour support
Easy to use
New features releases all the time
Cons
Hard to use with multiple languages
Hard to add agenda items
App game is great but would like to have more flexibility with when game starts
Likelihood to Recommend
We use the app for our trips and it works well. On the first trip that we used the app we had a venue change due to the weather. We quickly updated the session location with the new venue and sent out a push notification with details. We did not have to worry about some guests not knowing the new location, they all had it in their hand!
We have only used CrowdCompass twice, both in 2020. It was used by my internal client for two Sales Meetings - one in Chicago and one in Dallas. Both meetings had complicated agendas with multiple breakout sessions on each day. The app helped keep attendees schedules at their fingertips so they never had to question where to be at what time.
Pros
Personalized Agendas
Live Polls
Live Q&A
Cons
Sign up process for attendees (emails, verification codes, etc.)
When I updated information in Cvent, sometimes it wouldn't sync with the CrowdCompass
We had some problems with the Live Polls not working, but this could have been due to internet connectivity issues.
Training from Cvent to user on how to build and use CrowdCompass. I felt like I was on my own to learn.
Likelihood to Recommend
I think it's well suited for large meetings of 100+ people. I found it useful for our meetings that had multiple breakouts each day. We were also able to showcase speakers and vendors in a clean, easy to read way.
I think for smaller, less complicated meetings it wouldn't be necessary to use.
We use CrowdCompass for our annual conference, which hosts around 180 participants. We switched to a mobile application to save costs and time on a printed conference booklet. We also wanted to encourage more networking and participation through the application.
Pros
Gamification: We were able to encourage participants to become more involved in the conference by using CrowdCompass's point system and offering prizes.
Sponsor Advertising: We were able to incorporate more sponsorship options through the application, such as splash screens, banner ads, and push-button notifications.
Discussion and Networking: Our participants could start networking with each other and planning meetings through the application before and during the conference.
Cons
Easier ways for participants to create a profile initially. Some found it confusing.
A calendar where participants can send each other invites for meetings.
The ability to upload videos in the application.
Likelihood to Recommend
CrowdCompass is great for small to medium conferences and when budgets are tight. If you are unable to create a lot of printed materials, CrowdCompass really helps. Also, if you do not have an on-site photographer, having participants take pictures and post them to social media thought the application during the conference for points, helps you collect conference photos!
We use CrowdCompass primarily as an event app for our internal conferences. However, recently we transitioned one of our events within the app to be a communication platform for our general managers to share business trends, best practices, learnings, etc. This has been a crucial tool as the business has pivoted so quickly during this pandemic.
Pros
Customization
Internal communications
User friendly
Organization of data
Cons
Social feed
Sharing to external social channels
Likelihood to Recommend
This app is perfect for large events. It’s great for networking and making connections. The schedule feature and sharing speaker information and session documents are great. The map feature for larger properties or many breakout sessions is extremely helpful!
It is a great app to get attendees engaged and reduced the need for paper programs. It would be nice if there was a cheaper option for smaller programs.