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DDI System Reviews & Insights

Score5 out of 10

6 Reviews and Ratings

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Community insights

TrustRadius Insights for DDI System are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

DDI, known as Data Distribution Interface, serves as the central hub for our company, facilitating various departments' use of the ERP system. Customer information, inventory management, pricing, and cost are all stored in DDI. This centralized platform allows different teams within the organization to access and update critical data quickly and efficiently.

One key use case of DDI is its impact on the customer service team. With DDI, they can easily access quotes from both existing and potential customers, allowing them to provide accurate and timely information. This not only enhances customer satisfaction but also streamlines the entire sales process.

Another important use case of DDI is seen in the pricing division. The ability to update pricing information in one centralized location saves time and reduces the risk of errors that may occur when managing data across multiple platforms. This centralized approach ensures consistency and accuracy in pricing across the organization.

Overall, DDI plays a crucial role in our company by providing a centralized platform for various departments to access and manage critical data. It improves efficiency, enhances customer service, and reduces the risk of data inconsistencies, making it an invaluable tool for our organization.

DDI System Reviews

2 Reviews

Meh

Rating: 3 out of 10
Incentivized

Use Cases and Deployment Scope

DDI's Inform is the ERP we use for everything we do. It connects inventory to purchasing to a/p to a/r and g/l. We use it for reporting as much as we can and we have varied our processes a little to accommodate the software.

Pros

  • quick reporting for pre-programmed reports
  • works well in the cloud
  • fast billing process
  • interconnected data is easy to access

Cons

  • support is slow
  • customized reports are limited
  • the search feature is quirky

Likelihood to Recommend

DDI Inform is well-suited for flexible solutions (cloud/on-premise) and simple scenarios for distributors. It also helps to be on a relaxed timeline as support if very slow if things go wrong.
It's less appropriate if you need things done now, want to go deeper into data or customization, or don't have a knowledgeable IT resource that can help you with various software quirks/deploys.
VU
Verified User
Manager in Finance and Accounting (11-50 employees)
Vetted Review
DDI System
5 years of experience

DDI has been good for our growing company, but we have outgrown it. Limitations involved.

Rating: 3 out of 10
Incentivized

Use Cases and Deployment Scope

DDI is the heartbeat of our company. Every department utilizes this ERP system. DDI stores all of our customer information, inventory management, pricing, cost and much more. It allows our customer service team to quickly access quotes from customers and prospective customers. It allows our pricing division to update everything in one place as well.

Pros

  • Calendar for the entire company to view
  • Customer search by account number
  • Sales order entry

Cons

  • Integration with other programs
  • CRM program

Likelihood to Recommend

Unless you want to use every aspect of DDI for your company, I would not recommend their program. We have been unable to integrate their system with outside systems and even our website without having to pay for a "work around". If you do consider using other aspects of their offerings, make sure to get a trial of things like their CRM capabilities, as I have found them to be quite outdated in comparison to other programs.
VU
Verified User
Project Manager in Marketing (11-50 employees)
Vetted Review
DDI System
4 years of experience