Don't waste your time on Emotive.io, there's better ones out there!
Rating: 1 out of 10
Use Cases and Deployment Scope
We offer a wide array of mid-to-high end fire pits, patio furniture, patio heaters, fireplaces, umbrellas, and more - all online since 2007. We have always valued our customer interactions and made the investment into text messaging both for sales and customer service reasons back in 2020, first with Postscript and then with Emotive. Postscript performed quite well, but it was a bit expensive and their management team wasn't really helping us progress further, so we decided to make the switch to Emotive.io. They had much better pricing and, what seemed to be, a fairly competitive platform that integrated quickly into our site.
At the beginning, Emotive was helpful and worked to get our account online. And that's about where they stopped...although we had access to the platform and made efforts to improve our text campaigns, our signup list remained flat month after month. Within 9 months of service, we couldn't even add 2000 new subscribers! This caused us to look at other competitors in the SMS space that could push better results.
That's when we found Attentive! Wow, they are night and day! We've gotten more new subscribers with Attentive in 60 days than we did in 9 months with Emotive!! Clearly we made the right switch!
What really bothers me is that our account is still active and Emotive will not make arrangements to exit the agreement, even though the account performs terribly. I reached out to them and asked for accommodation, but none was given. The told me it was their "right" to enforce the agreement despite the poor performance and they will not budge.
That's fine, we understand Emotive's position. We will make sure to let all perspective SMS buyers know that Emotive was an absolute waste of time and money.
My recommendation to you is to SKIP Emotive. Poor customer service and even worse results. Check out Attentive. They were half the price and performed 10x better!
At the beginning, Emotive was helpful and worked to get our account online. And that's about where they stopped...although we had access to the platform and made efforts to improve our text campaigns, our signup list remained flat month after month. Within 9 months of service, we couldn't even add 2000 new subscribers! This caused us to look at other competitors in the SMS space that could push better results.
That's when we found Attentive! Wow, they are night and day! We've gotten more new subscribers with Attentive in 60 days than we did in 9 months with Emotive!! Clearly we made the right switch!
What really bothers me is that our account is still active and Emotive will not make arrangements to exit the agreement, even though the account performs terribly. I reached out to them and asked for accommodation, but none was given. The told me it was their "right" to enforce the agreement despite the poor performance and they will not budge.
That's fine, we understand Emotive's position. We will make sure to let all perspective SMS buyers know that Emotive was an absolute waste of time and money.
My recommendation to you is to SKIP Emotive. Poor customer service and even worse results. Check out Attentive. They were half the price and performed 10x better!
Pros
- Low pricing
- Shopify integration
Cons
- Poor performance
- Poor management
- Poor ROI
- Poor results
Likelihood to Recommend
After using Emotive.io for the last year, I honestly can't think of anything they helped us with besides cost half the price of our previous SMS provider. But when compared to other brands on the market, I still believe Emotive.io is overpriced and offers poor performance.
JB
Jonathan Burlingham
CEO (Chief Executive Officer) in Corporate at Starfire Direct (11-50 employees)
Vetted Review
1 year of experience