Community insights

TrustRadius Insights for Epicor Kinetic are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Highly Customizable: Users have praised Epicor ERP for its high level of customization, with many stating that it allows them to tailor the software to meet their specific business needs. This flexibility eliminates the need for extensive customization or reliance on Epicor for software changes.

Valuable Data Export Feature: The ability to export data to an Excel spreadsheet is seen as a valuable feature by users, allowing them to easily manipulate and analyze the data in Excel. This feature is highly beneficial for in-depth analysis and reporting purposes.

Useful Dashboards: Users find the dashboards in Epicor ERP to be highly useful and easily updatable. This streamlined interface enhances productivity and efficiency by providing quick access to important information and facilitating real-time decision-making.

Reviews

41 Reviews

Epicor Kinetic Review

Rating: 9 out of 10

Incentivized

May 8, 2024

Use Cases and Deployment Scope

I use Epicor Kinetic for purchasing, receiving, shipping and invoicing. The problem we used to have before Epicor Kinetic is having to use two different softwares to complete everything Epicor Kinetic can do. The scope of our use case helps clarify communication to ensure there's understanding of what Epicor Kinetic aims to accomplish by building what the business needs.

Pros

easy to customize home page
user friendly
custom reports

Cons

move the delete button away from the save button
being able to obsolete an MPN for a part and having it be grayed out
being able to rate MPN's for part by preference

Likelihood to Recommend

Epicor Kinetic has continued to improve our daily process in every area from beginning to end. It has been the best software we have used so far.

Verified User

Professional in Manufacturing (11-50 employees)

Vetted Review

4 years of experience

Material accountability

Rating: 9 out of 10

Incentivized

April 28, 2021

Use Cases and Deployment Scope

Epicor ERP is used by the whole organization to track the status of materials. I really enjoyed it when we updated to the cloud version because it made it easier to access and a lot more user-friendly. It was very easy to learn and easy to set our favorites on the home screen.

Pros

User friendly
Fast
Good at finding what I need

Cons

Way too many options
Would like to see some drop downs
The boxes move easily

Likelihood to Recommend

I do not see this product working at a marketing or consulting firm because there is no need to look up parts. With that said. this is definitely useful for a manufacturer in whatever field of work they are active in. I also see this working in a setting where multiple people are involved.

Verified User

Employee in Engineering (51-200 employees)

Vetted Review

2 years of experience

Epicor ERP Review

Rating: 8 out of 10

Incentivized

April 23, 2020

Use Cases and Deployment Scope

We use Epicor ERP only for our Financial department. We mostly use this for supply chain management (SCM) and human capital management (HCM). It is solid enterprise resource planning software with a convenient interface.

Pros

supply chain management (SCM)
human capital management (HCM)

Cons

Human Resources management should be improved
Integration with other Financial and HR applications
Overall security

Likelihood to Recommend

Epicor ERP is good software for small- to mid-sized companies.
The license price is well-positioned. Epicor provides good education and support.
It is a financial accounting software product designed for multi-user LAN-based environments.

Dmitry Malafeev

Senior Systems Engineer in Information Technology at Drake Australia (201-500 employees)

Vetted Review

5 years of experience

Epicor for ERP only

Rating: 3 out of 10

Incentivized

February 13, 2020

Use Cases and Deployment Scope

Epicor is being used as an ERP solution to manage and handle incoming and outgoing orders of machinery, parts, and production. It is mainly used by our customer service and production teams as a way to manage inventory and orders.

Pros

Inventory
Scheduling

Cons

Marketing
Sales

Likelihood to Recommend

For me as a marketing manager, I am not able to use Epicor ERP to its fullest capability. It works well with our production and equipment management as far as orders are concerned, but there is not much for marketing or customer relationship management, which would be nice--to tie sales and production together.

Verified User

Employee in Marketing (51-200 employees)

Vetted Review

5 years of experience

Epicor ERP works for us!

Rating: 7 out of 10

Incentivized

January 18, 2020

Use Cases and Deployment Scope

We currently use Epicor throughout our organization for procurement, accounting, forecasting, and production. Prior to Epicor, this organization used multiple Microsoft Access databases, this caused a lot of delay and administrative issues. Epicor allowed us to manage everything within a single application, streamlining processes and giving us better efficiency. In other words, less overhead and more productivity.

Pros

Streamline processes.
Compliance.

Cons

Cumbersome to implement.
Cumbersome to upgrade.

Likelihood to Recommend

It is well suited for our environment of medical device manufacturing. It was easy to sell and gain employee use and confidence in the application. It seems to fit well in mid to enterprise-level organizations, maybe not so well in smaller organizations that might find it difficult to recover their investment.

Sam Fowler

IT Manager in Information Technology at ThermoGenesis Holdings, Inc. (51-200 employees)

Vetted Review

2 years of experience

View profile

Epicor is a great all-in-one data management program

Rating: 9 out of 10

Incentivized

January 16, 2020

Use Cases and Deployment Scope

Epicor is used by virtually every employee at our company. Our production department uses it to control orders, inventory, and quotes. Our Purchasing department uses it to control purchase orders, and our Engineering department uses it to view parts, assemblies, and projects. Our manufacturing department also uses it to view inventory, current orders, and keep track of shop floor hours. Finance has a large presence as well, viewing the cost of all of the above-mentioned items.

Pros

Connecting all features together and switching between screens.
No glitches or unexpected crashes.

Cons

Requires a very experience user/team to maintain.
Some features are not flexible and require change of process to conform.

Likelihood to Recommend

Epicor is a great "all-encompassing" program that connects all facets of information within your company. Any user can easily pick it up within a few days and find which areas and which screens suit them and their needs. Epicor is very big and probably isn't necessary for a smaller company. It could seem pretty overwhelming.

Verified User

Employee in Engineering (51-200 employees)

Vetted Review

3 years of experience

Epicor ERP in a manufacturing environment

Rating: 8 out of 10

Incentivized

December 23, 2019

Use Cases and Deployment Scope

TJ Hale currently uses Epicor ERP software to handle our supply chain and scheduling/manufacturing of our engineer to order items. We use the software to handle everything from the initial sales order through the manufacturer and the purchase of component items. We finally use the accounting features of the software to provide financial reporting. Everything that can be done through Epicor is currently being done.

Pros

Customization.
Scheduling.

Cons

Complicated customization.
Many of the functions which are used by most companies need to be added by users.

Likelihood to Recommend

Epicor ERP is well suited for most manufacturing companies and the level of customization would make it a good fit for many companies. There is a pretty steep learning curve but most of the processes and data handling can be customized to fit just about every business. The level of sophistication of the software does demand either a company with IT resources or enough capital to outsource these changes.

Michael Palecek

IT Manager in Information Technology at TJ Hale (51-200 employees)

Vetted Review

2 years of experience

View profile

Epicor ERP is Enterprise software for everyone

Rating: 8 out of 10

Incentivized

November 19, 2019

Use Cases and Deployment Scope

We utilize Epicor ERP in our entire organization, we utilize the MES portion to clock in and out employees, clock into jobs and claim time to different things like training and or indirect. We use it for accounting, HR, Purchasing, sales, and Estimating and almost all other facets of our business.

Pros

Epicor does a lot of things and being such a massive software it's hard to talk about what it does well, but I would say from my perspective it is easy to manage and once set up it runs fairly consistently and has a good amount of uptime compared to previous versions.
Epicor ERP is highly customizable and also has a new REST API that can be utilized to do even more than previous versions.

Cons

Install is complicated and upgrading is a major event requiring all branches of your business to test and test and test some more.
Support... It's kind of just ok, especially with more complex issues, a single call can drag out for months if they cannot find a fix right away.

Likelihood to Recommend

Epicor is really great for manufactures wanting to manage their business and control costs. Epicor is truly a Quote to Cash system and is very much an enterprise-grade product. From small business to large enterprise Epicor ERP fits almost any size business. It is not cheap though and support and ongoing maintenance is not cheap either.

Verified User

Manager in Information Technology (201-500 employees)

Vetted Review

8 years of experience

Epicor Cloud Software

Rating: 9 out of 10

Incentivized

October 19, 2018

Use Cases and Deployment Scope

It is used across all departments. We use it for all aspects of our operations except payroll (sales, inventory, accounting, manufacturing, planning, purchasing, shipping, and receiving.)

Pros

Ability to create custom reports
Ability to tailor the software to current business practices
User friendly

Cons

Planning module is not intuitive
Engineering workbench is cumbersome when doing repetitive entries. Should have ability to copy and paste entries on a mass scale.
Whenever there is an upgrade there should be more detail on the changes.

Likelihood to Recommend

Well suited for materials planning.Customer contact module too complicated. The engineering module could be more user friendly when creating large routings.

michael hipsman

Operations Manager in Manufacturing at REMTEC, INCORPORATED (51-200 employees)

Vetted Review

7 years of experience

View profile

Epicor Cheerleader

Rating: 10 out of 10

Incentivized

October 17, 2018

Use Cases and Deployment Scope

Currently use Epicor ERP in all of our manufacturing, customer service, finance and engineering departments, some sales also included. Our next phase is to merge Epicor with Salesforce to have it be more seamless. Has addressed and taken care of manual record keeping, spreadsheets, communication and error. True MRP with exploded BOM instead of flat BOM which we had before.

Pros

Most important---Epicor ERP keeps technology up to date with meaningful updates and revisions so that we will never have another legacy system again!
Epicor ERP gives you the opportunity to have access to your data and just about do anything with it so that you can see and format how you need it.
Access other areas needed without having to find and open more menu options. Just right click and open with.

Cons

Being able to see and have excel manipulation and capability within Financial reporting instead of having to use Excel Connect.
Having to close the entire program to see new Menu items or data pool refresh.
Some windows need to be saved after each box within the window before you can continue-instead of one save per window when complete or auto save.

Likelihood to Recommend

Personally believe that Epicor is the best company out there for ERP. Large company who is personable, accountable and genuinely cares to make your business successful. Always striving for ease of use while keeping up with the world of change. Epicor is more of an extension of our business than a supplier of a product.

Verified User

C-Level Executive in Finance and Accounting (201-500 employees)

Vetted Review

3 years of experience

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