TrustRadius: an HG Insights company

eStreamDesk

Score10 out of 10

2 Reviews and Ratings

Get a Demo

What is eStreamDesk?

eStreamDesk is a help desk and ticketing system designed to streamline customer support processes for small to medium-sized businesses. According to the vendor, this versatile solution caters to a wide range of professionals and industries, including customer support teams, IT departments, sales teams, e-commerce businesses, and SaaS companies. With its array of features and user-friendly interface, eStreamDesk aims to provide efficient and effective customer support management.

Read more details.

Categories & Use Cases

Videos

eStreamDesk Key Features

Learn about the best (and worst!) features eStreamDesk has to offer, as determined by TrustRadius' reviewers.
Based on 2 ratings of eStreamDesk's features
View all eStreamDesk features

Top Performing Features

  • Organize and prioritize service tickets

    Prioritize tickets to ensure most urgent are tackled first

    Category average: 8.6

  • Subscription-based notifications

    Users subscribe to notifications for ticket updates

    Category average: 8.1

  • Ticket creation and submission

    Users and agents can easily enter new support requests.

    Category average: 9.1

Areas for Improvement

  • Ticket response

    Agents can easily follow up with customers.

    Category average: 8.8

  • Customer portal

    Customer portal allows customers to submit tickets themselves and/or access self help resources.

    Category average: 8.2

  • Email support

    Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

    Category average: 8.8

eStreamDesk Reviews

What users are saying about eStreamDesk.
View all eStreamDesk reviews

Best Software to purchase!

Incentivized
Verified User
Employee in Marketing (51-200 employees employees)

Use Cases and Deployment Scope

eStreamDesk helps in a way that makes work easier and faster. It is a big help as this software solves problems when it comes to managing customer requests. The portal gives consumers the ability to self-help, which lowers expenses and improves our customer experience. It is customizable, which makes it more convenient to use.

Pros

  • Live-chat.
  • Outstanding customer service from a ticket tracking service.
  • Simple and very easy to use.

Cons

  • Some features won't work at times.

Return on Investment

  • Saves time.
  • Saves money.
  • Customizable

eStreamDesk makes work easy, with sufficient flexibility at an affordable price

Verified User
General Manager in Information Technology (1-10 employees employees)

Pros

  • It is very easy to implement in small and medium enterprises.
  • The rules engine is simple and effective.
  • 100% usable right out of the box.
  • API simple and functional integration.

Cons

  • No complaints - it does what it is expected to do at a very reasonable price.

Return on Investment

  • Easy integration.