Expensify Review Insights

Score7.7 out of 10

406 Reviews and Ratings

Back to Reviews

Insights from Expensify Reviewers

Based on 75 verified reviews published in the last 18 months

What other products like Expensify have you used or evaluated?

75 answered

In a corpus of 75 recent reviews, users mention alternative products they have used or evaluated alongside Expensify. SAP Concur is mentioned by 4% (3 of 75) of reviewers. Coupa is mentioned by 3% (2 of 75) of reviewers.

SAP Concur

3 mentions

SAP Concur is mentioned as an alternative product by 4% (3 of 75) of reviewers. These mentions appear within lists of o…

SAP Concur is mentioned as an alternative product by 4% (3 of 75) of reviewers. These mentions appear within lists of other platforms used for similar purposes.

Coupa

2 mentions

Coupa is mentioned as an alternative product by 3% (2 of 75) of reviewers. These mentions appear within lists of other…

Coupa is mentioned as an alternative product by 3% (2 of 75) of reviewers. These mentions appear within lists of other platforms used for similar purposes.

What positive or negative impact (i.e. Return on Investment or ROI) has Expensify had on your overall business objectives?

75 answered

This report synthesizes 75 product reviews to assess Expensify's impact on business objectives. Reviewers most frequently cite time savings as a major benefit, with 40% (30 of 75) mentioning the reduction in time spent on expense reporting. This efficiency extends to faster reimbursements, noted by 21% (16 of 75) of reviewers, which contributes to increased employee satisfaction and allows employees to focus on other tasks. Additionally, 15% (11 of 75) of reviewers appreciate Expensify's ease of use, which streamlines the expense reporting process. Improved reporting and tracking capabilities were mentioned by 12% (9 of 75) of reviewers, leading to better budget accuracy and reconciliation. Finally, 7% (5 of 75) of reviewers specifically noted the ease of use of the platform.

Time savings

30 mentions

A significant benefit reported by reviewers is the time saved using Expensify, with 40% (30 of 75) mentioning it. Revie…

A significant benefit reported by reviewers is the time saved using Expensify, with 40% (30 of 75) mentioning it. Reviewers highlight that Expensify reduces the hours spent on expense reports, allowing them to focus on more productive tasks such as sales and product management. This time savings translates to both individual employees and the finance team, increasing overall efficiency.

Faster Reimbursement

16 mentions

Expensify's efficient workflow leads to faster reimbursements, as noted by 21% (16 of 75) of reviewers. Reviewers appre…

Expensify's efficient workflow leads to faster reimbursements, as noted by 21% (16 of 75) of reviewers. Reviewers appreciate the quick processing times, automated approval workflows, and real-time visibility, which reduces the time it takes to receive reimbursement. This faster reimbursement process improves employee satisfaction and enables employees to take on more clients.

Easy to use

11 mentions

The ease of use of Expensify is a frequently cited benefit, with 15% (11 of 75) of reviewers highlighting this aspect.…

The ease of use of Expensify is a frequently cited benefit, with 15% (11 of 75) of reviewers highlighting this aspect. Reviewers find the platform streamlined and easy to navigate, which simplifies the expense reporting process and saves time. The intuitive interface allows employees to quickly submit expenses, making it a user-friendly experience.

Improved Reporting/Tracking

9 mentions

Expensify's improved reporting and tracking capabilities contribute to better budget accuracy and reconciliation, accor…

Expensify's improved reporting and tracking capabilities contribute to better budget accuracy and reconciliation, according to 12% (9 of 75) of reviewers. The platform's features, such as auto upload and tagging, enable quick reconciliation of expenses. Reviewers also appreciate the increased productivity at the end of each month due to the reporting capabilities.

Ease of Use

5 mentions

Several reviewers, 7% (5 of 75), specifically mentioned the ease of use of Expensify, leading to quicker turnaround tim…

Several reviewers, 7% (5 of 75), specifically mentioned the ease of use of Expensify, leading to quicker turnaround times for expense reports. The user-friendly interface reduces issues and simplifies the overall process. This ease of use contributes to a more efficient and streamlined experience for both employees and the finance team.

Besides Expensify, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

75 answered

In a corpus of 75 recent reviews, users mention a variety of other software used alongside Expensify. Several integrations and complementary tools emerge. HubSpot CRM is mentioned by 5% (4 of 75) of reviewers. Slack is mentioned by 4% (3 of 75) of reviewers. Gusto, Atlassian Jira, Salesforce CMS and Microsoft Teams are each mentioned by 3% (2 of 75) of reviewers. These tools span customer relationship management, team communication, project management, and other business functions, suggesting that Expensify users often integrate it within a broader ecosystem of software solutions. The relatively low mention rates suggest a diverse range of supplementary tools rather than a single dominant pairing.

HubSpot CRM

4 mentions

HubSpot CRM is mentioned by 5% (4 of 75) of reviewers as software used alongside Expensify. These mentions suggest its…

HubSpot CRM is mentioned by 5% (4 of 75) of reviewers as software used alongside Expensify. These mentions suggest its use in conjunction with ERP systems and marketing platforms. The limited data provides no clear indication of sentiment towards HubSpot CRM itself, only its co-usage with Expensify.

Slack

3 mentions

Slack is mentioned by 4% (3 of 75) of reviewers. These reviewers note using Slack in conjunction with other platforms,…

Slack is mentioned by 4% (3 of 75) of reviewers. These reviewers note using Slack in conjunction with other platforms, suggesting its role as a communication and collaboration hub. As with other tools, the sentiment is neutral, focusing on co-usage rather than explicit praise or criticism.

Salesforce CMS

2 mentions

Salesforce CMS is mentioned by 3% (2 of 75) of reviewers. These mentions link it with other platforms like Gainsight CS…

Salesforce CMS is mentioned by 3% (2 of 75) of reviewers. These mentions link it with other platforms like Gainsight CS and Outlook4Gmail. The limited data offers no specific sentiment regarding Salesforce CMS itself, focusing solely on its concurrent use.

Microsoft Teams

2 mentions

Gusto

2 mentions

Gusto is mentioned by 3% (2 of 75) of reviewers. These reviewers cite its use with other financial and operational tool…

Gusto is mentioned by 3% (2 of 75) of reviewers. These reviewers cite its use with other financial and operational tools, such as Carta and QuickBooks Online. The mentions suggest integration within a broader suite of business applications.

Describe how you use Expensify in your organization. What are the business problems the product addresses and what is the scope of your use case?

75 answered

This report synthesizes 75 recent reviews to understand how organizations use Expensify and the business problems it addresses. A significant portion of reviewers (36%) mention using Expensify for expense tracking, particularly for travel and sales expenses. Reviewers also highlight the ease of use (32%) of the platform, with many praising its intuitive interface and user-friendly design. The receipt scanning feature (28%) is frequently cited as a valuable tool, simplifying the expense reporting process. Expense reporting and expense report submission are also commonly discussed (both 28% and 24% respectively), with users appreciating the streamlined workflows and automated processes. Many reviewers (23%) emphasize the time savings achieved through Expensify's features, such as automated receipt scanning and report generation. The mobile app (11%) and its features contribute to the convenience and efficiency of managing expenses on the go. Integrations with other systems (7%) and the reimbursement process (7%) are also noted as beneficial aspects of Expensify.

Expense tracking

27 mentions

A substantial 36% of reviewers use Expensify for expense tracking, particularly in the context of travel, sales, and ma…

A substantial 36% of reviewers use Expensify for expense tracking, particularly in the context of travel, sales, and marketing. Reviewers appreciate its ability to manage expenses across different currencies, countries, and time zones. Expensify helps users monitor monthly expenses, produce reports for reimbursement, and track expenses related to specific clients.

Ease of use

24 mentions

Expensify's ease of use is a frequently praised aspect, with 32% of reviewers highlighting its user-friendly interface…

Expensify's ease of use is a frequently praised aspect, with 32% of reviewers highlighting its user-friendly interface and intuitive design. Reviewers find it significantly easier to log and submit expenses compared to other solutions. They appreciate the periodic changes and the seamless access for remote employees.

Receipt scanning

21 mentions

The receipt scanning feature is a significant benefit for 28% of reviewers, simplifying the expense reporting process.…

The receipt scanning feature is a significant benefit for 28% of reviewers, simplifying the expense reporting process. The SmartScan feature automatically extracts important details and categorizes expenses. Reviewers appreciate the multiple ways to capture expenses, including forwarding emails, using the website, or using the mobile app to take pictures of receipts.

Expense reporting

21 mentions

Expense reporting is a key function for 28% of reviewers, who use Expensify for basic expense tracking and reimbursemen…

Expense reporting is a key function for 28% of reviewers, who use Expensify for basic expense tracking and reimbursement purposes. Reviewers highlight its ability to categorize expenses and provide a structured way for expenses to get approved. The platform is used across entire organizations to simplify expense reporting systems.

Expense report submission

18 mentions

For 24% of reviewers, Expensify provides an easy way to submit expenses for reimbursement. Reviewers find the process s…

For 24% of reviewers, Expensify provides an easy way to submit expenses for reimbursement. Reviewers find the process straightforward and appreciate the ability to track receipts and create expense reports. Expensify solves the problem of managing and reimbursing invoices and bills.

Please provide some detailed examples of areas where Expensify has room for improvement.

75 answered

This analysis of 75 recent Expensify reviews identifies areas where users see room for improvement. Several reviewers highlighted issues related to the mobile app experience. Specifically, performance and speed were concerns for 12% (9 of 75) of reviewers, while 11% (8 of 75) cited issues with the mobile app itself and the user interface. Receipt handling also emerged as an area needing refinement, with 9% (7 of 75) of reviewers mentioning problems with receipt scanning. Further, a smaller fraction of users, around 5% (4 of 75) each, noted limitations and issues with report creation, submission, and receipt upload/matching.

App slowness/performance issues

9 mentions

A notable portion of reviewers, 12% (9 of 75), reported experiencing slowness and performance issues with the Expensify…

A notable portion of reviewers, 12% (9 of 75), reported experiencing slowness and performance issues with the Expensify app. These issues range from slow receipt uploads to the app freezing or lagging, sometimes causing data loss or requiring restarts to track mileage.

Mobile app issues

8 mentions

Around 11% (8 of 75) of reviewers reported issues specific to the mobile app, including problems with functionality, tr…

Around 11% (8 of 75) of reviewers reported issues specific to the mobile app, including problems with functionality, transaction duplication, and delays when using the app across multiple devices. Some reviewers recommend using the web browser version instead of the mobile app due to these persistent problems.

UI/UX improvements needed

8 mentions

About 11% (8 of 75) of reviewers suggested improvements to Expensify's user interface and user experience. Reviewers fo…

About 11% (8 of 75) of reviewers suggested improvements to Expensify's user interface and user experience. Reviewers found some menus unclear and navigation not intuitive, particularly for new users, and suggested a more user-friendly design, especially on the mobile app.

Receipt scanning issues

7 mentions

About 9% (7 of 75) of reviewers cited issues with Expensify's receipt scanning feature. These include slow scanning spe…

About 9% (7 of 75) of reviewers cited issues with Expensify's receipt scanning feature. These include slow scanning speeds, the feature hanging in the web UI, incompatibility with certain file formats, and inaccuracies in recognizing dates via OCR.

Report creation issues

4 mentions

Please provide some detailed examples of things that Expensify does particularly well.

75 answered

This analysis of 75 recent Expensify reviews identifies several areas where users report positive experiences. A significant portion of reviewers, 29% (22 of 75), praise the product's ease of use, highlighting the intuitive interface and minimal training needed. This ease of use appears to be closely linked to the efficient receipt management features, with 25% (19 of 75) mentioning the benefits of receipt scanning and 24% (18 of 75) noting the ease of uploading receipts. These features contribute to streamlined expense tracking and reporting. Furthermore, 20% (15 of 75) of reviewers appreciate the report creation and submission capabilities, while a smaller but still notable segment, 13% (10 of 75), value the expense tracking features. Reviewers also appreciate automated features, such as receipt scanning and data recognition, with 9% (7 of 75) noting the time-saving benefits of Expensify's automation capabilities. Notifications and alerts are also appreciated by some users, with 7% (5 of 75) finding them helpful.

Ease of use

22 mentions

A substantial number of reviewers, 29% (22 of 75), commend Expensify for its ease of use. They emphasize the intuitive…

A substantial number of reviewers, 29% (22 of 75), commend Expensify for its ease of use. They emphasize the intuitive nature of both the app and browser interfaces, which they say minimizes the need for training. Reviewers also appreciate the user-friendly design, noting that it makes the platform accessible to newcomers.

Receipt scanning

19 mentions

Receipt scanning is a frequently praised feature, with 25% (19 of 75) of reviewers highlighting its efficiency. Users r…

Receipt scanning is a frequently praised feature, with 25% (19 of 75) of reviewers highlighting its efficiency. Users report that the receipt scanning function saves them a significant amount of time by automating data entry. The mobile app's ability to capture high-quality receipt photos is also valued, particularly for travel-related expenses.

Easy receipt uploads

18 mentions

The ease of uploading receipts is another strong point, mentioned by 24% (18 of 75) of reviewers. Users appreciate the…

The ease of uploading receipts is another strong point, mentioned by 24% (18 of 75) of reviewers. Users appreciate the ability to upload receipts in various file types and directly from mobile devices. The system's ability to automatically extract data from receipts is also seen as a valuable time-saving feature.

Report creation/submission

15 mentions

Expensify's report creation and submission process is well-regarded, with 20% (15 of 75) of reviewers noting its positi…

Expensify's report creation and submission process is well-regarded, with 20% (15 of 75) of reviewers noting its positive aspects. Reviewers appreciate the simple dashboard for creating and submitting reports, as well as features like automatic weekly submissions. The ability to easily split receipts between different reimbursement accounts is also seen as a benefit.

Expense tracking

10 mentions

Expense tracking capabilities are valued by 13% (10 of 75) of reviewers. Users find it easy to keep track of expenses a…

Expense tracking capabilities are valued by 13% (10 of 75) of reviewers. Users find it easy to keep track of expenses and appreciate the ability to customize expenses. The mileage tracking feature, which uses GPS to create maps for travel expenses, is also mentioned as a helpful tool.