Bazaarvoice Curations Review
Pros
- It helps you understand a high level of product and review performances. This feature will help you improve your products, customer service, pricing, and technical feature roadmap.
- Bazaarvoice Curations helps measuring the satisfaction and NPS of our customers.
- The automated reporting and customization for various reporting structures allow focusing on specific areas of improvement.
Cons
- There could be lags and lapses in service that takes a while to resolve and integrate it.
- The high level of complexity for the data feeds could make you work longer in the initial set up.
- In eCommerce, it is important to integrate different services and we found it difficult to integrate with our internal search platform.
Return on Investment
- Bazaarvoice Curations surely makes a positive impact by giving you an understanding of your customer feedback, ratings, and reviews.
- It helped improve products, offerings, services, and we could gain more repeat business with the product.
Other Software Used
Bazaarvoice Conversations, Bazaarvoice Local, Adobe Campaign
