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Gainsight CS

Score8.9 out of 10

469 Reviews and Ratings

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What is Gainsight CS?

Gainsight Customer Success (CS) is presented as a growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it provides visibility into customer health, expansion potential, and revenue risk. With automation, AI, and health scoring, Gainsight helps scale outcomes without scaling headcount. With its playbooks and success plans to CSQL tracking and journey orchestration, Gainsight CS helps teams to take the right action at the right time, every time. Access to Gainsight’s platform includes access to the company's thought leadership and the Pulse community.

To see how companies like Okta, SAP Concur, and Box currently use Gainsight, visit www.gainsight.com.

Categories & Use Cases

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Buyer's Choice
2026
Buyer's Choice 2026
Top Rated
2025
Top Rated 2025
Buyer's Choice
2025
Buyer's Choice 2025
Top Rated
2024
Top Rated 2024
Top Rated
2020
Top Rated 2020
Top Rated
2019
Top Rated 2019
Top Rated
2018
Top Rated 2018

Screenshots

Screenshot of the Journey Orchestrator, used to build personalized, scalable customer journeys with lifecycle-based emails, playbooks, and triggered workflows, so no customer slips through the cracks.
Screenshot of an AI Cheat Sheet. These offer AI-generated summaries, suggestions, and insights tailored to each account—so CSMs spend less time analyzing, and more time acting.
Screenshot of AI Scorecards. These are used to analyze renewal and churn data to recommend new measures, refine weights, and create high-impact scorecards (or refine existing ones), to forecast with more precision and act with confidence.
Screenshot of Success Plans, where users can create clear, outcome-based plans with customers—then track progress, assign owners, and show stakeholders exactly how value is being driven.
Screenshot of Gainsight Home, which provides one place for customer success teams to prioritize, act, and prove impact—powered by real-time insights, AI signals, and workflows designed to drive retention and expansion.
Screenshot of Customer 360. This interface brings together usage data, health scores, playbooks, and account details into one unified view.
Screenshot of Dashboards & Reports, with customizable dashboards and reports to surface what matters most.
Screenshot of the Renewal Center. This includes AI to predict renewal outcomes, boosting forecasting accuracy.

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Screenshot of the Journey Orchestrator, used to build personalized, scalable customer journeys with lifecycle-based emails, playbooks, and triggered workflows, so no customer slips through the cracks.

Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationApple iOS, Android
SecuritySecurity Report on Whistic Security Network

Downloads

FAQs

What are Gainsight CS's top competitors?
Totango, Strikedeck (discontinued), and ChurnZero are common alternatives for Gainsight CS.
What is Gainsight CS's best feature?
Reviewers rate Customer health scoring highest, with a score of 9.9.
Who uses Gainsight CS?
The most common users of Gainsight CS are from Mid-Size.