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NetSuite ERP

Score8.1 out of 10

1,250 Reviews and Ratings

What is NetSuite ERP?

NetSuite is a suite of ERP and accounting modules which is sold in various editions aimed at different size customers. The multi-country, multi-currency version is an additional module called OneWorld. Netsuite is a SaaS system and is not offered in an on-premise edition.

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Categories & Use Cases

Media

Screenshot of one view into the most critical business processes.
Screenshot of Netsuite's mobile-friendly design

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Screenshot of one view into the most critical business processes.

NetSuite ERP Key Features

Learn about the best (and worst!) features NetSuite ERP has to offer, as determined by TrustRadius' reviewers.
Based on 1,250 ratings of NetSuite ERP's features
View all NetSuite ERP features

Top Performing Features

  • Inventory tracking

    The software syncs orders and stock to maintain a real-time picture of inventory and supports multiple methods such as LIFO and FIFO.

    Category average: 8.1

  • Dashboards

    Users can create, customize and share dashboards, which provide an overview of the most important metrics.

    Category average: 7.7

  • Standard reports

    The software offers pre-built reports with metrics standard to the category.

    Category average: 7.5

Areas for Improvement

  • Direct deposit files

    Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.

    Category average: 7.4

  • Pay calculation

    Pay calculation provides for computation of employee pay with state and federal deductions.

    Category average: 7.1

  • Benefit plan administration

    Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.

    Category average: 7.2

Who Buys & Uses NetSuite ERP

NetSuite ERP Reviews

What users are saying about NetSuite ERP.
View all NetSuite ERP reviews

Pros

  • Comprehensive accounting and financial management capabilities
  • Customizable fields for detailed reporting and analytics
  • Improved efficiency in financial reporting processes

Cons

  • High cost of implementation and ongoing maintenance
  • Complexity in customization and configuration
  • Significant time and resources required for setup

A comprehensive ERP solution

Fofana Zingariello
Human Resource Manager in Human Resources at TECNECO SRL (11-50 employees)

Use Cases and Deployment Scope

NetSuite ERP is a top rated enterprise resource planning software for all sizes of businesses. The software is easy to deploy and customize. It offers powerful features for payroll management, expense tracking, project bailling and timesheet management among many other services. The software automates ERP professional services and ensures business control. Introduction of the software in our organisation has enabled streamline invoicing processes for our clients and enhace time tracking.

Pros

  • Seamless integration of the software with popular business applications such as strip and PayPal.
  • Pricing of the software is incredible.
  • The software is highly reliable in completing complex financial processes.
  • Billing portal of the software is very straightforward and easy to customise.

Cons

  • The software does not support swahili language.
  • NetSuite ERP has a limited 30 day free trial.

Return on Investment

  • NetSuite has enabled us to make smarter decisions by providing us with real-time reports and analytics.
  • The software has simplified and automated our entire bailing and payment management processes. This has saved us time.
  • Use of the software has simplified tax preparation process and budgeting and enabled us to get clear spending reports and insights.

Usability

Other Software Used

Acumatica, Odoo CRM, GoTo Connect

An all-in-one ERP software

Incentivized
Mohamed Tmiri
Senior Accountant in Finance and Accounting at Hotel Imperial Casablanca (51-200 employees)

Use Cases and Deployment Scope

In our restaurant industry we use NetSuite ERP for enterprise resource planning. The product provides us with the latest technologies and ensures exceptional user experience through it user friendly interface and powerful analytics and reporting tools. It also allows us to have a real time view of our business. The software integrates well with numerous business management systems such ecommerce and customer relationship management. Use of the tool has played a critical role in ensuring that we capture every business opportunity in our industry and also ensure a comprehensive business governance as well as compliance.

Pros

  • The software is very flexible and a scalable solution for businesses of all sizes.
  • NetSuite ERP allows customization according to specific business objectives and needs.
  • Software extensibility. The product supports artificial intelligence which ensures automation of complex processes and enhances accuracy.

Cons

  • Some actions can be abit slow to load such as navigation between huge documents or pages can take so long.
  • The product does not have an offline use. It highly depends on strong internet connection.

Return on Investment

  • The product has enabled us to gain visibility and control of all our business process from order management, billing and invoicing and accounting. This has promoted transparency and accuracy in business management.
  • Through use of the tool we are to automate various processes which have inturn improved our order accuracy and reduced delivery delays.
  • NetSuite ERP has helped us in streamlining processes and accelerating smart and fast decisions making in enterprise resource planning.

Usability

Other Software Used

monday.com, Cisco Duo, Sophos Email

NetSuite - Game Changer for the Pharmaceutical Distributor Business

Incentivized
Carlos AlvarezView profile
Information Technology Director in Information Technology at Amatheon Animal Health (51-200 employees)

Use Cases and Deployment Scope

Our company fully encompasses the use of NetSuite for accounting, inventory, sales, purchases, and picking and packing of pharmaceutical products. We enter our purchase orders, inventory items, accounts payable, accounts receivable, sales prospects, sales leads, customer orders, customer order returns, and our picking and packing of products through NetSuite. We have our voice over IP desktop phone application fully incorporated into NetSuite so that phone call interactions, SMS, and text messages are fully captured in our system.

Pros

  • Capture inventory information.
  • Capture purchase information.
  • Capture transcripts of VoIP calls as well as SMS and text messages.
  • Capture various aspects of sales interactions, from sales prospects to product sales.
  • Streamlines the picking and packing process of our products.
  • Great reporting structure.

Cons

  • Users sometimes lose synchronization to their accounts, and administrator interference is necessary.
  • Certain searches and reports can be clunky at times, so you need to learn how to use the search feature and reporting feature at a higher level to yield optimal results.
  • There is a steep learning curve for those that are unfamiliar with ERPs. More self-help tools would be nice to see.

Return on Investment

  • Our ROI has more than tripled since we began using NetSuite.
  • Quick viewability of our key performance indicators is incredibly helpful in keeping an eye on things.
  • The copious reports available have helped us with our short-term and long-term decisions.

Usability

Alternatives Considered

Salesforce CRM Analytics

Other Software Used

Microsoft 365, Spanning Backup, Contivio.com

Honest Netsuite Review.

Incentivized
Sameh Hassan
Finance Manager in Finance and Accounting at Duco (201-500 employees)

Use Cases and Deployment Scope

NetSuite is our Financial System, which contains all financial data. It is fully integrated with other tools within the company, such as commission, HR profiles, and Salesforce (CRM). We also utilise NetSuite ERP for Reports, be that to various stakeholders or internal managers. One of the benefits is automation; numerous journals can be automated within NetSuite.

Pros

  • Automation
  • Reporting
  • User-Friendly.

Cons

  • Administration Controls.
  • Slow
  • Bank connectivity.

Return on Investment

  • Cost Save Initiatives.
  • Time efficiency.
  • User experience.

Usability

Other Software Used

Tipalti, Salesforce CMS, Microsoft 365

One Of The Better Solutions Available

Incentivized
Christopher BaumanView profile
Controller in Corporate at Ankura (501-1000 employees)

Use Cases and Deployment Scope

I use NS in our organization to do everything from booking journal entries, creating reports, publishing financials, maintaining fixed assets, issuing debt and recognizing revenue and lease liabilities/assets.In my opinion, NS is the most intuative and logical erp system versus PeopleSoft, SAP and even Microsoft Dynamics. I have had the opportunity to use the system as an admin, reviewer and preparer for all finance and accounting functions.

Pros

  • Tracks fixed assets and debt activity for month end rollforwards.
  • Creates a solid audit trail and supporting documentation path for anyone to follow, internally or externally (auditor).
  • Maintains reporting structure and workflow processes for better implementation as training or process improvement/overhaul.

Cons

  • Pages feel visually dated and layout at times lacks modern spacing, grouping and design logic.
  • Navigation is sometimes cumbersome and takes a while to understand and navigate through. Menus are overly nested and inconsistent across certain modules.
  • The dashboard experience is clunky and feels limited with the flexibility and modern interactivity.
  • You have to click through a ton of screens to get your forms customized to your liking which is overly time consuming and can be frustrating.
  • Search UX is functional but in my opinion, not very intelligent.

Return on Investment

  • Drivers we saw included 65% reduction in monthly close, 20% savings in finance ops and about a 10% faster billing cycle over time.
  • Implementation costs around $115,000 were very heavy initially and still haven't been recouped but are slowly eroding. Third party tools for reporting also adds costs on top of the up front implementation.
  • Expected ROI best for multi-entity SaaS, High audit/compliance businesses.

Usability

Alternatives Considered

SAP CPQ, DealHub.io and Oracle PeopleSoft ERP

Other Software Used

QuickBooks Online, Salesforce CMS, Microsoft 365, Google Analytics, Oracle PeopleSoft ERP

NetSuite ERP Alternatives

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View all NetSuite ERP alternatives
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