Access controls
Administrators can limit users’ ability to access data and edit content.
Cat avg: 9
Top Performing Features
Compliance
Supports privacy compliance and confidentiality standards, such as HIPPA.
Cat avg: 9.1
Changes to live survey
Users can make changes to live surveys after they are published.
Cat avg: 8.3
Survey templates
Includes a selection of pre-made survey templates for different types of surveys.
Cat avg: 8.2
Worst Performing Features
Survey logic flexibility
Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.
Cat avg: 8
Question design help
Includes educational material about question design for research, such as tips, recommendations, and information about best practices.
Cat avg: 8.3
Custom reports
Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.
Cat avg: 7.9
Google Surveys Features from Reviews
Survey Format & Appearance
Features related to the type, look & feel of surveys.
6.3-20%
Survey templates
Includes a selection of pre-made survey templates for different types of surveys.
Category average: 8.2
Themes
Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.
Category average: 7.1
Custom logo/branding
Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.
Category average: 8.5
Survey Content
Features related to the content (media, question types, answer types, etc) of surveys.
5.4-35%
Changes to live survey
Users can make changes to live surveys after they are published.
Category average: 8.3
Question design help
Includes educational material about question design for research, such as tips, recommendations, and information about best practices.
Category average: 8.3
Multiple question types
Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.
Category average: 8.7
Survey Logic
Features related to survey flow, or the logic that directs survey question order.
4.4-45%
Survey logic flexibility
Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.
Category average: 8
Survey Reporting & Analytics
Features related to reporting & analytics for survey results.
5.6-33%
Response tracking
Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.
Category average: 8.7
Data export
Data collected within the tool can be exported to another program for additional reporting/analysis.
Category average: 8.9
Standard reports
Includes canned reports that allow users to generate and share accurate survey results.
Category average: 8.2
Custom reports
Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.
Category average: 7.9
Analytics
Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.
Category average: 8.2
Survey Administration & Security
Features related to administration & security for survey tools and data.
7.2-20%
Access controls
Administrators can limit users’ ability to access data and edit content.
Category average: 9
Compliance
Supports privacy compliance and confidentiality standards, such as HIPPA.
Category average: 9.1
Survey Distribution
Features related to the distribution of surveys.
4.7-43%
Vendor-offered crowdsourcing
Vendor offers access to an audience or panel of respondents.
Category average: 8.1
Respondent restrictions
Users can place restrictions on who can participate in surveys or how many times the same person can complete a survey.
Category average: 8.4