Grafana OnCall

Grafana OnCall is an open source on-call management system featuring simpler workflows and interfaces tailored for developers.

Grafana OnCall (formerly known as Amixr) was started in 2018 at Amixr Inc., which Grafana Labs acquired in 2021. Launched on Grafana Cloud in late 2021 and open sourced in 2022 for users needing self-managed and on-premises deployments, Grafana OnCall provides an on-call management solution that allows engineers to know that only the relevant notifications will reach them. Grafana Labs uses Grafana OnCall to run its own cloud services.

Grafana Labs leads the development of the Grafana OnCall project, building first-class support for Grafana OnCall into Grafana, and ensuring Grafana Labs customers receive the Grafana OnCall support and features they need.

Grafana OnCall features:

• Ability to create and manage on-call schedules via a calendar
• Slack, Telegram, voice, and SMS alerting
• A centralized view of alerts right within the Grafana UI
• Automatic escalation chains with flexible routing to ensure the right person is reached during an outage
• Automatic grouping of alerts to avoid alert storms and to reduce the noise during an incident
• Support for a broad set of open source monitoring systems, including Grafana, Grafana Mimir, Prometheus, Alertmanager, Zabbix, and others
• Detection - Monitoring systems detect an unexpected value for a certain metric, then trigger alerts and send them to Grafana OnCall.
• Alert grouping and routing - Grafana OnCall receives the alerts, groups the alerts, and routes them according to configurable alert grouping and escalation steps.
• Notification and collaboration - Teams and users are notified of alerts based on configured escalation steps, on-call rotations, and user notification settings.
• Remediation - On-call team members are able to take action to quickly diagnose and resolve the problem.

Grafana OnCall is available free and open source as a self-managed solution. Via Grafana Cloud, it is offered as a fully managed service built on top of the Grafana stack. Or with Grafana Cloud Pro, it is available at a cost as a fully managed service.