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Help Lightning Reviews & Insights

Score10 out of 10

1 Reviews and Ratings

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Community insights

TrustRadius Insights for Help Lightning are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Superior Customer Support: Reviewers have consistently praised Help Lightning for its superior customer support, with many stating that it goes above and beyond to help them achieve their goals.

Effective Augmented Reality Feature: The AR feature of Help Lightning has received high praise from users, who find it valuable in troubleshooting and providing technical support. Many reviewers appreciate being able to see exactly what their clients are experiencing, especially when dealing with a wide range of products.

Integration of Various Technologies: Technical support agents commend the integration of various technologies such as text chat, photos, videos, and live video calling into one coherent package. They believe that this consolidation enhances their ability to assist customers effectively.

Reviews

1 Review

Work remotely without suffering.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We use it to collaborate visually with others, remotely or physically. In this sense, it is important to highlight that it has contributed to teamwork, even with the conditions that the Covid-pandemic has imposed on everyone. On the other hand, I must highlight that it is an excellent tool to connect with experts and share different files.

Pros

  • Sharing graphics, images and other resources.
  • Connect remotely with different experts.
  • Favors team work, even remotely.

Cons

  • It needs a strong network or signal connection.
  • Nothing else.

Likelihood to Recommend

I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
VU
Verified User
Contributor (5001-10,000 employees)
Vetted Review
Help Lightning
1 year of experience