TrustRadius Insights for Heymarket are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Heymarket has proven to be an effective solution for businesses looking to streamline their communication with clients and customers. Users have reported increased response rates, better customer service, and improved business performance overall.
Heymarket solves the problem of communication gaps by consolidating multiple platforms into one user-friendly app, allowing users to communicate through text messaging with clients who prefer texting over phone calls or emails. With features that include mass messages and targeted messages to specific groups, users have achieved a high level of personalization in their interactions with clients. Heymarket also offers flexibility in messaging with its integration into other platforms like HubSpot and Salesforce.
Additionally, Heymarket's internal messaging feature has been useful for team collaboration and ensuring everyone is on the same page when assisting customers. The platform's ability to automate tasks such as assigning client calls has created efficiency in many businesses, including law practices. With direct integrations with other platforms like Zapier and Slack, Heymarket has become a convenient solution for businesses to meet their customers on, resulting in improved customer satisfaction and retention. Overall, Heymarket has helped businesses save time, increase productivity and improve communication with customers.
We use Heymarket to communicate between our clients, inspectors, and home occupants. We also send confirmation texts, links to schedule our inspections, remind clients of their scheduled inspections as well as remind our inspectors if they have not submitted their reports on time. The ability to have a shared inbox has made communication seamless.
Pros
Easy to use interface
Shared text inbox
Ability to tag users in conversations
Cons
It could be easier to set up campaigns
Group texting is missing
Can duplicate users
Likelihood to Recommend
Having a shared inbox is crucial for us, we cover 7 days a week from a PST-EST time zone so the whole team always needs to have visibility on conversations at all times.
We also enjoy the fact that most functions of Heymarket are simple to use and don't require us to loop in tech help.
Our team uses Heymarket for both of our apps for customer communication to ensure that our emails are responded to quickly. For one of our apps, we use it only when we need to notify a customer that there is an issue with their order. Those texts are sent manually by Customer Service. For our other app, we use the Heymarket API to send order confirmations, send proofs, give status updates, and also contact customers regarding issues with their orders.
Pros
Sends personalized messages with tags and templates.
Automates routine communications like order updates or follow-ups.
Schedules messages to be sent at specific times.
Manages customer opt-ins/opt-outs to comply with current regulations.
Integrates with tools we use, like HelpScout.
Cons
Automation rules lack flexibility for complex workflows.
Unable to auto close messages sent through API, which results in our team having to close several messages manually each day.
The search function could be improved.
The mobile app has never worked for any member of our team, which is frustrating.
Does not have time-zone specific scheduled deliveries and does not mention the customer's time zone when messaging, unlike JustCall.
Likelihood to Recommend
Heymarket is well suited for companies that need to contact customers through SMS or send marketing campaigns. Using the API to send order updates is awesome, but it would be nice to be able to auto close those messages.
I would not recommend it for large scale campaigns, companies that use sensitive data or that needs to be HIPAA compliant, would not recommend for companies with more complex campaigns.