HireVue

Score8 out of 10

239 Reviews and Ratings

Community insights

TrustRadius Insights for HireVue are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Time-saving: Reviewers appreciate that HireVue eliminates the need for phone screenings and in-person interviews, saving recruiters and hiring managers valuable time. This allows them to focus on other responsibilities and tasks. (Multiple reviewers have mentioned this.)

Efficient interview process: The ability to discontinue watching a digital interview if the candidate is not a good fit is seen as a valuable feature. Unlike phone calls or in-person interviews, ending the interview process is not as easy. This feature makes the hiring process more efficient. (Some users have highlighted this advantage.)

Enhanced candidate presentation: Users find that HireVue enables candidates to make a more compelling presentation of their experiences and what they bring to the position compared to traditional phone screens. This allows them to showcase their skills and qualifications more effectively. (Several reviewers have expressed this viewpoint.)

Reviews

131 Reviews

HireVue offers virtual convenience with the end-to-end recruitment process

Rating: 8 out of 10

December 28, 2023

Use Cases and Deployment Scope

For both internal and external first interview steps (after an initial resume review), HireVue is an integral piece of the end to end recruitment process. HireVue eliminates scheduling for both the candidate and interviewer by providing a virtual platform to answer pre-selected questions at leisure within a specified timeframe. This gives each participating party flexibility and saves time.

Pros

Provided a virtual platform that is user-friendly
Gives candidates time to practice prior to official interview recording
Provides practical tips to make the process easier

Cons

Allowing candidates to re-record if they mess up on their answer
Could broaden its offering and look into innovative ways to service a more inclusive population (for example, this platform can potentially exclude our Individuals with Disabilities population).

Likelihood to Recommend

HireVue was very well suited for my interviewing process with my current company for both my initial hire and my lateral move within the organization. It was very convenient given where I am geographically located to interview with our corporate office in Rhode Island. It provided the convenience of interviewing remotely for the opening posted.

Daniela Whitfield

Sr. Manager, Diversity in Human Resources at CVS (10,001+ employees)

Vetted Review

5 years of experience

View profile

Best of both worlds

Rating: 9 out of 10

Incentivized

June 21, 2021

Use Cases and Deployment Scope

HireVue was used for an interview. It was used for one department. With COVID and the hiring process changing from the way it used to be, this is the new "normal". This allows us to conduct interviews face to face with multiple staff without leaving our office/home.

Pros

Video quality was good.
Instructions to get started were easy.
No connection issues.

Cons

No cons at this point. It has served the function it was intended for.

Likelihood to Recommend

I cannot think of anything for improvement [with HireVue], but when I needed it, it was there for me. I was able to work on hiring a new employee and this application assisted in this task without any added stress.

Alisha Hernandez

CEO (Chief Executive Officer) in Corporate at Boodle Bouncers (1-10 employees)

Vetted Review

Simplistic and easy to use platform with room for improvements and reliability.

Rating: 6 out of 10

Incentivized

June 16, 2021

Use Cases and Deployment Scope

HireVue is being used only in a few select departments and teams across my organization. To my knowledge it is not being used organization wide. HireVue solves the problem of high volume and most often temporary, contingent labor workforce interviewing. Most times, recruiters and hiring managers are limited in time and resources to personally interview large amounts of candidates for seasonal, temporary, high volume roles. HireVue offers an alternative solution to that and automates it in a way without losing the personal touch.

Pros

It allows candidates to be recorded answering some initial interview questions and eliminates the need for recruiters or hiring manager to get on the phone or meet with them live.
It stores the video interviews in a manner that is easy to do, use, and recover.
It's also great to be able to record these interviews and then they can be shared with others on the team as needed for panel interview purposes, etc.

Cons

The reliability of the platform isn't always great [in my experience]. [I feel] recording quality sometimes isn't as good as you'd expect it to be or files have been known to change or become reformatted for some reason making it difficult to use on other computers.
[I feel] the user experience and functionality also are underwhelming, you'd think there would be more options for customization or easier to do and find the commands you need.
Additional functionality would be great also, especially for engineering roles, maybe an interactive, recordable white board function.

Likelihood to Recommend

HireVue is well suited for organizations that conduct a lot of seasonal hiring that is high volume with a quick turnaround time. It eliminates the initial step of an HR phone screen which can sometimes lengthen the hiring process or cause unnecessary calendar compression and conflicts. It's also good for roles that aren't super complex and don't require candidates to offer lengthy responses to loaded questions. Straight and forward is a good purpose for that.

Verified User

Professional in Human Resources (501-1000 employees)

Vetted Review

3 years of experience

HireVue offers great support and candidate flexibility

Rating: 8 out of 10

Incentivized

August 24, 2017

Use Cases and Deployment Scope

HireVue is technically used globally by my organization, although certain regions have adopted the tool with much more enthusiasm. With a company as large/complex as ours, HireVue enables us to standardize the interview process for large regions with many recruiters for the same position. Utilizing the tool in some regions is more of a challenge due to access to resources (laptops, smart phones, etc) for candidates and also network connectivity.

Pros

Once integrated into the hiring process, HireVue can save a lot of time and a lot of money in refining the pipeline of candidates for a specific position.
The support from the HireVue staff is excellent. They're always quick to respond with helpful answers/best practices.
24/7 technical support for candidates, interviewers, etc is always a big benefit.

Cons

Not necessarily a fault with HireVue, but adoption in all regions is often a difficult task.
It would be nice to have the ability to upload an Excel sheet with candidates' information and automatically send invitations to all.

Likelihood to Recommend

HireVue is a really useful tool that can have a lot of benefits. There is no way to truly replicate or replace a face to face interview, but I think it is becoming more and more understood that a digital interview is standard for initial contact.

Verified User

Program Manager in Human Resources (10,001+ employees)

Vetted Review

2 years of experience

HireVue Review

Rating: 8 out of 10

August 24, 2017

Use Cases and Deployment Scope

We use HireVue for our internship and FTE positions. With OnDemand Interviews we have been able to quickly screen candidates based on pre-determined criteria for the role. We are also using the CodeVue feature that allows us to test a candidates technical ability (ex. software development). We also use the Live Interview feature for digital interviewing. This can be a great way to interview out-of-town candidates prior to flying them in.

Pros

OnDemand Interviews is a great feature that lets you set up video/multiple choice/codevue questions. You send it to the candidates and they are able to take the interview on their time and in the comfort of their own home.
HireVue and HireVue Pro apps. This is a great tool for manager and candidates to take/review interviews on the go.
HireVue has the ability to upload candidates via a CVS file, which is nice when you have tons of applicants.

Cons

We have experienced some technical issues with the Live Interview feature. A lot of time it is because the user's computer settings are not set up correctly.
They are working on adding a feature that will allow you to edit the email templates. Hoping for this to be released soon as it is nice to have different communications sent out for different cites around the globe.
Customized CodeVues can be difficult to set up. Recommend having a technical employee help out with this. Would like to see more CodeVue questions added to the Question Library.

Likelihood to Recommend

HireVue is great for pre-screening candidates. It can be difficult to get managers to use a new tool. Some don't like being recorded, so for those that are uncomfortable we turn the record feature off. After using the tool though managers and candidates typically have a good experience. It is nice to be able to share interviews with different evaporators.

Nathan Livingstone

Sr. Technical Recruiter in Human Resources at Sabre Corporation (5001-10,000 employees)

Vetted Review

1 year of experience

View profile

Thumbs Up for HireVue!

Rating: 8 out of 10

Incentivized

August 4, 2017

Use Cases and Deployment Scope

We use HireVue across North America for all professional-level roles and across all departments. Primarily, the platform is being used by the Talent Acquisition team in the place of traditional telephone prescreening of candidates as well, we use the Coordinate function to schedule all live or onsite interviews with our hiring managers. Our prescreening cycle has been greatly reduced with the use of HireVue since candidates can record their digital interviews anywhere in the world and on their own time. As well, we no longer spend days coordinating onsite interviews as the Coordinate function within HireVue allows candidates to set up their own interview schedule.

Pros

The platform is simple to use for not only the Talent team but our hiring managers as well. Any organization with high-volume recruiting will appreciate any technology that eases the workload of hiring managers and brings candidates to the table quickly.
Digital videos are easy to share with multiple stakeholders throughout the recruitment cycle.
The platform is so flexible, since its inception we have designed other types of uses for HireVue throughout the Human Resources department - career fairs, exit interviews. One platform has the capability to deliver multiple programs across our organization.

Cons

Product enhancement or functionality enhancements would be my suggestions - such as the ability to maintain a history tab at the candidate level.

Likelihood to Recommend

HireVue is suited to any busy talent acquisition team with multiple requisitions and multiple Recruiters. The platform enables each recruiter to see their own dashboard as well as the dashboard of their team, we can share videos with multiple stakeholders at a time, and the Coordinate function is easily integrated with Outlook to allow self-scheduling at the candidate level. We are even able to co-brand, since we have two distinct business units/ brands that share the platform.

Shana Kapustin

Canadian Director, Human Resources & global Talent Acquisition in Human Resources at SYNNEX Canada (1001-5000 employees)

Vetted Review

1 year of experience

View profile

HireVue - The Tool you can't beat

Rating: 10 out of 10

February 7, 2017

Use Cases and Deployment Scope

HireVue is used across our entire organization and is wonderful! We needed an easy tool that can help us as a company be more efficient and successful. HireVue provides many different tools that give plenty of options to make your video experience nice. Some of these tools include being able to upload documents to a candidate's file in Hirevue, creating your own questions and having the candidates either speak and/or type their answer. Our company supports call centers that consist of high volume recruiting. Sometimes it can be very challenging to call every single candidate, but with Hirevue we have seen that our time is not wasted. Instead of calling 150 candidates within 2 weeks which is normal, we tried the interview video and sent the information out to 21 candidates and had 11 responses. Discovering that half of the candidates would respond perked our interest to use this tool more often. We're able to eliminate candidates and call the ones we want by using video interviewing. This also allows us to build a pipeline by keeping the candidates we want for our next round of hires. Overall, this video interviewing was a success!

Pros

Gives pointers and tips by releasing articles.
Allows you to collaborate with others that can bring more creative solutions.
Jack of all trades that has more resources that I ever imagined.
HireVue provides material that allows you to stay up to date with the latest trends etc.

Cons

It would be nice if there was a place to make notes on a particular candidate.

Likelihood to Recommend

HireVue is well suited when it comes to live video interviewing, providing reading material that can only help you be more successful, and is always looking to improve. I haven't come across any areas where it is less appropriate. HireVue exceeded my expectations.

Katie Strait

Senior Recruiter in Human Resources at Sabre Airline Solutions (1001-5000 employees)

Vetted Review

1 year of experience

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HireVue - Digital Interviewing

Rating: 10 out of 10

Incentivized

August 11, 2016

Use Cases and Deployment Scope

HireVue is a great tool that increases efficiency and productivity. Our company uses the on-demand interview on candidates who are starting out in their careers. For example, we sent out over 2,000 interviews for our University Recruiting Intern effort last fall. We've received good feedback. Additionally, we use HireVue with executives. Their travel schedules can be difficult and this tool allows them to interview on the go. I would recommend HireVue to anyone in the recruiting world.

Pros

On-Demand Interviews
Live Interviews
Branding

Cons

Technology aspect - it fails from time to time

Likelihood to Recommend

You must use the tool according to your business model. Do not push it in places that don't make sense.

Verified User

Contributor in Human Resources (5001-10,000 employees)

Vetted Review

1 year of experience

Digital Interviews at a New Level - HireVue!

Rating: 8 out of 10

June 13, 2016

Use Cases and Deployment Scope

It's currently being used across the board by all departments and distribution centers. It address the issues with managers not having enough time to review resumes. With this tool they are able to review a pre-screening interview and make a decision whether or not to bring the candidate in for a face to face interview.

Pros

Flexibility on how to review the completed digital interviews
App tools for both candidates and hiring managers are really easy to use
All around great tool that is being adopted by many other companies

Likelihood to Recommend

HireVue is a convenience for both the candidates and hiring managers to use.

Bonnie Chau Recruiter at PrimeSource BP, Fit Coach

Recruiter in Human Resources at PrimeSource Building Products, Inc (PSBP) (1001-5000 employees)

Vetted Review

2 years of experience

View profile

Interview NOW Please!

Rating: 10 out of 10

June 9, 2016

Use Cases and Deployment Scope

We are using it to evaluate candidates interested in joining the team. It is being used by the internal HR department and the management team.

Pros

They are innovative, and are doing it well. Long gone are the days of bad Skype connections and blurred faces.
Not at a desk? Phew! No problem - their focus on mobile sets them apart and makes it easy and convenient.
Their customer service is paramount when you are a small company or initially taking on such a long endeavor.

Cons

HireVue is such a great product, however its integration with Greenhouse ATS leaves something to be desired and there are a lot of manual workouts for something that could be seamless. One repeated request is that a hiring manager should be able to view the employee's resume in both systems. But to make that happen - HR needs to download it from the ATS and upload it to HireVue.
The systems themselves don't integrate that well. We love reschedule - but it doesn't work directly with HireVue - but it does work great with the ATS.
MORE FREEDOM! Their coaching is great - but once in a while we want to create and be able to change what is in an automatic email. Maybe it is a one time manage, or a way for us to experiment with targeted messaging to stay inline with out recruitment campaigns. They are on the way though as we can now personalize reminders and invitations.

Likelihood to Recommend

HireVue is great for high volume positions. You can evaluate more candidates in a shorter amount of time, thus improving the candidate experience.

Nicole McMenamin, SPHR

Human Resources Manager in Human Resources at Appsential (51-200 employees)

Vetted Review

1 year of experience

View profile

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Simplistic and easy to use platform with room for improvements and reliability.

Rating: 6 out of 10

Incentivized

June 16, 2021

Use Cases and Deployment Scope

Pros

It allows candidates to be recorded answering some initial interview questions and eliminates the need for recruiters or hiring manager to get on the phone or meet with them live.
It stores the video interviews in a manner that is easy to do, use, and recover.
It's also great to be able to record these interviews and then they can be shared with others on the team as needed for panel interview purposes, etc.

Cons

The reliability of the platform isn't always great [in my experience]. [I feel] recording quality sometimes isn't as good as you'd expect it to be or files have been known to change or become reformatted for some reason making it difficult to use on other computers.
[I feel] the user experience and functionality also are underwhelming, you'd think there would be more options for customization or easier to do and find the commands you need.
Additional functionality would be great also, especially for engineering roles, maybe an interactive, recordable white board function.

Likelihood to Recommend

Verified User

Professional in Human Resources (501-1000 employees)

Vetted Review

3 years of experience