Hiya Connect

We use Hiya Connect to brand outgoing calls. The business problems the product addresses are answer rates and recognition of our brand and company. The goal of implementing Hiya Connect was to increase our answer rates and company recognition for our clients. After going live with Hiya Connect, we saw an increase in answer rates.

Hiya Connect is well suited for any company or organization that is looking to increase its brand recognition with their customer or client base. The difference between unbranded vs. branded outbound calls is great considering many people would not pick up a call from a number they do not trust or recognize. It's important for the client to know from what organization and from where the call is coming.

We use Hiya Connect for branded calling of our remote workforce. Previously we would show as unknown caller, but after implementing Hiya Connect we were able to display our company name, reason for call, and in some cases display our logo. We have been using Hiya Connect for a couple of years now.

If you are looking for a tool that will immediately begin to brand your calls this is a great option. Easy to use and implement, but it can be pricey for something that used to be more common. If you are looking a dialer this is not their functionality, strictly focus on the branded side.