TrustRadius: an HG Insights company

IFS Assyst Reviews & Insights

Score10 out of 10

7 Reviews and Ratings

Get a Demo

Community insights

TrustRadius Insights for IFS Assyst are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Asset Management Capabilities: Users have consistently praised the product for its strong asset management capabilities, noting that it effectively handles this aspect of IT service management. This feature has been particularly appreciated by many reviewers.

Ticketing System: The ticketing system stands out as a positive feature, with users finding it user-friendly and commending its seamless workflow. Several reviewers have expressed satisfaction with the ease of use and overall flow of the ticketing system.

Customization and Scalability: Assyst offers a high level of customization and scalability, catering to various needs such as service desk, project management, knowledge base, and incident management. Multiple reviewers appreciate this flexibility in adapting the system to their specific requirements. They have found it beneficial in accommodating different levels of organizational needs.

IFS Assyst Reviews

2 Reviews

The right tool for ITIL implementation

Rating: 9 out of 10

Use Cases and Deployment Scope

Axios assyst is being used primarily as a service desk tool. Since the deployment we have also introduced change management, problem management and asset management.

Pros

  • IT Asset Management and IT Service Management in one product
  • ITIL framework
  • Highly customisable service catalogue and processes
  • Mature mobility product

Cons

  • Like many other ITSM tools, built-in reports are limited; third party reporting tool such as Microsoft SQL need to be used.
  • Axios service desk does not offer much help, our internal technical people know more than their support analysts.

Likelihood to Recommend

Axios assyst is for organisations that want to improve and automate processes.
VU
Verified User
Administrator in Information Technology (1001-5000 employees)
Vetted Review
IFS Assyst
2 years of experience

Axios did not Assyst

Rating: 2 out of 10
Incentivized

Use Cases and Deployment Scope

Service Requests. Incident, Problem, and Change management across the whole organization (or that was the intent). Actually primarily used by IT. Originally it sold to us for use with knowledge management as well but that was a total failure.

Pros

  • It was a low cost solution
  • The service catalog is an ITIL compatible format

Cons

  • Service requests, incident, problem, and change management
  • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
  • Axios help desk does is not knowledgable and does not follow up on reported incidents
  • Training is incomplete - no real resources available except billable by the hour.

Likelihood to Recommend

I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
VU
Verified User
Analyst in Information Technology (1001-5000 employees)
Vetted Review
IFS Assyst
2 years of experience