Jira Work Management

Score8.3 out of 10

218 Reviews and Ratings

Community insights

TrustRadius Insights for Jira Work Management are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Interface: Many users have found the product's user interface to be friendly and intuitive, making it easy to navigate and use the product effectively. This positive sentiment was expressed by a significant number of reviewers, highlighting the widespread appreciation for the seamless and efficient workflow promoted by the interface.

Helpful Knowledge Base: The knowledge base provided by the product has been praised by users for its helpfulness in providing information and resources. Several reviewers have mentioned how this feature enhances their understanding and usage of the product, indicating its value in supporting users' needs.

Versatility and Scalability: Users have commended the scalability of the product for different uses and projects. Its versatility and adaptability were highlighted as key strengths, with many reviewers expressing satisfaction with its ability to cater to varying requirements. This feedback reflects a consensus among users about this aspect of the product.

Reviews

30 Reviews

Jira Work Management - Iffy For Marketing Teams

Rating: 4 out of 10

Incentivized

April 11, 2025

Use Cases and Deployment Scope

Our marketing team has used Jira Work Management to project manage the creation of deliverables for marketing campaigns. The tool is used among teams in one business unit to organize work, repeat regular tasks, and communicate about ongoing projects.

Pros

Repeatable tasks
Kanban approach to organized work
Commenting and collaboration

Cons

Task updates are manual
Lacking automation and AI-driven features
Limited flexibility in an administrator-led instance

Likelihood to Recommend

I see Jira Work Management as an ideal platform for software development and testing. For marketing and creative work management, there are more comprehensive and flexible tools on the market.

Verified User

Manager in Marketing (10,001+ employees)

Vetted Review

2 years of experience

Complicated and simple all in one

Rating: 10 out of 10

Incentivized

April 2, 2025

Use Cases and Deployment Scope

My company uses Jira Work Management to list content tasks, epics and bugs all in one place, this allows us to easily alert the team of issues that can be resolved, then pass those onto quality assurance once fixed. With out it, communication surrounding software development would be chaos. Multiple projects are managed through this software, meaning a release timeline and time can be planned to complete the work.

Pros

Bug and issue listing
Content tasks and epics, showing everything with a progress bar
Deadline planning
change list management

Cons

Allow me to easier get to the kanban board
Make a windows app
teams integration

Likelihood to Recommend

From my experience, anything that has individual tasks that contribute to a wider project are suited to Jira Work Management. Examples that relate to my company are as follows: Software development, games development, case file management. In a company where communication is strained, this software will aid in getting things across clearer

Verified User

Employee (51-200 employees)

Vetted Review

3 years of experience

Jira Work Management is right for you if Implemented correctly

Rating: 5 out of 10

Incentivized

April 1, 2025

Use Cases and Deployment Scope

Jira Work Management is used to track Engineering requests that come from Support, or other parts of the business when interfacing mainly with customer issues and we need either engineering or a technical architect to help with the problem. We try to include as much details as possible, including screen shots to hopefully shorten the time span of getting resolution.

Pros

Interacting between Jira Work Management and communications tools to provide updates on ticket
Allow the addition of customer names affected by an issue
Tagging users in comments/responses

Cons

The search tool, at times, doesn't work as well as one would hope

Likelihood to Recommend

I think a big part of the success of Jira Work Management is both Implementation, Maintenance, Training and setting expectations. If you think of those 4 as the legs to a chair, if one is weak or short, so is your chair. Sometimes, Jira Work Management really helps in finding and tracking issues, but, in my experience, other times, it turns into a dumping ground with too much replication.

Verified User

Contributor (5001-10,000 employees)

Vetted Review

5 years of experience

Robust realiable and a cornerstone for successful work management

Rating: 9 out of 10

Incentivized

March 31, 2025

Use Cases and Deployment Scope

Robust, intuitive and constantly developing. We have thoroughly enjoyed working with Jira Work Management, as our one source of truth for project management. It has significantly made it easier to get a better overview, and set prioritizations right for critical projects. If you are also integrated to the overall Atlassian ecosystem, this is a no brainer to have.

Pros

Task Management
Labelling
Prioritization

Cons

You do need to ensure you have an overall strategy for Atlassian, otherwise you risk just making this a place to document things with no proper strategy

Likelihood to Recommend

Really is very robust, in particular coupled with the overall Atlassian Ecosystem. Moreover, We really like how you can cater it to suit your own needs, whether you like to work in tables or kanban views. Labelling is also a great solution. I would have wished more intuitive red flags directly from the system in case it detects that we might be going overboard with certain things, thus making it complicated.

Verified User

Administrator in Customer Service (11-50 employees)

Vetted Review

2 years of experience

Jira A dynamic project management platform

Rating: 10 out of 10

Incentivized

March 31, 2025

Use Cases and Deployment Scope

Atlassian's Jira is a potent tool for managing tickets and projects. The portal is incredibly stable and easy to use. There are two versions available: cloud-based SaaS and on-premises data center. India is now home to Atlassian data centers. Therefore, the Jira SaaS platform can also be used to meet regulatory obligations. Agile project management frameworks such as Scrum and Kanban are used with Jira. Jira has excellent ticket management features. You may construct your change management process by using automation workflows.

Pros

Jira is easy to deploy
User Interface is easy
Jira reports can also be exported to excel

Cons

Notification features are less preferred by users due to their complexity

Likelihood to Recommend

Detailed and granular level permission controls for better user access management. User Interface and API both support are available users can use as per their easiness.

Verified User

Engineer in Engineering (51-200 employees)

Vetted Review

4 years of experience

Backbone of our team

Rating: 10 out of 10

Incentivized

March 30, 2025

Use Cases and Deployment Scope

We use Jira to log and organise all tasks and track progress through the To do, In progress, and Review stages, all the way to Done. The organization allows us to break down tasks to be manageable but keep track of the overall progress of the entire project and across multiple projects and teams.

Pros

Organisation.
Progress Tracking.
Task assignment.

Cons

Automatic resource allocation.
Automatic stakeholder notification of changes to project timelines.

Likelihood to Recommend

Jira Work Management is well suited to teams of any size, managing projects or programmes of projects of any size and type, from software projects to marketing communications to construction and many more industries.

Neil Crookes

Technical Director in Information Technology at The Delivery Group (201-500 employees)

Vetted Review

4 years of experience

View profile

Highly recommended add-on if you already use Atlassian

Rating: 6 out of 10

Incentivized

March 28, 2025

Use Cases and Deployment Scope

In my organisation, we use Jira Work Management to track tasks, manage workloads, and streamline collaboration across the team. It allows me to create and assign tasks to teammates, set priorities, and track progress efficiently. Overall, Jira Work Management helps us stay organised, prioritise work effectively, and improve team collaboration.

Pros

task and project management
workflow automation
reporting
insights

Cons

ease of use
pages can be slightly slow to load
a more intuitive mobile experience

Likelihood to Recommend

Some useful scenarios would be if you have lots of repetitive tasks that need to be automated, especially across different teams. Otherwise, in my opinion, it wouldn't be most suitable for highly complex software development - Jira Work Management software would be more suitable. Also, work management is slightly too complex if all you're looking for is a simple task manager / to do list. I think Trello would be better for this.

Verified User

Analyst in Customer Service (51-200 employees)

Vetted Review

3 years of experience

I love Jira Work Management

Rating: 10 out of 10

Incentivized

March 25, 2025

Use Cases and Deployment Scope

We use Jira Work Management to organize each product pod's sprints as well as to organize product discovery. Each pod has a backlog of tickets that includes background, acceptance criteria, and deliverables so that we know what's happening, how it happened, and when. Using this system has really increased our productivity.

Pros

Managing product delivery tickets
Managing customer support tickets
Delegating tasks to team members

Cons

creating a ticket as a follow on of a ticket that's already complete
going back to review what happened in the previous sprint
sprint retros

Likelihood to Recommend

Jira Work Management is a great tool for organizing your backlog, understanding who has been assigned which tasks, understanding which tasks are coming up soon, and which ones can wait until later. You can even make tickets appear on the backlog of multiple teams if there's more work to be done and handoffs to manage.

Verified User

Manager (51-200 employees)

Vetted Review

2 years of experience

Great Tool for bug tracking

Rating: 10 out of 10

Incentivized

March 25, 2025

Use Cases and Deployment Scope

I use Jira Work Management to report, test and manage bugs in staging and production environnement. I love having easy access to the backlog and current bugs to test and manage at my own time. I use it as a reporter, reviewer and tester of bugs and software news prior and after the new releases

Pros

integration with other softwares
bug tracking
team time managment

Cons

it's perfect, I love it!

Likelihood to Recommend

Jira Work Management is useful to report, test and manage bugs in staging and production environnement. It provides easy access to the backlog and current bugs to test and manage.

Verified User

Representative in Customer Service (11-50 employees)

Vetted Review

2 years of experience

My Experience with Jira

Rating: 7 out of 10

Incentivized

March 24, 2025

Use Cases and Deployment Scope

Jira has been a legacy application for our organization to manage software and applications development, which is part of the best practices, among this industry. Although the Jira is mainly for IT guys in our company, we also leverage it for other areas such as program management office and research & development.

Pros

Workload management
Resource Availability

Cons

Visibility
Collabotarion
Steep learning curve

Likelihood to Recommend

The workload management and views are perfect. The message is delivered in the cards and layouts. However, the customization of the view is poor. In addition, the workflows and rules are robust and cover many scenarios, but the set-up is pretty complex since the hierarchy might noy be clear enough.

Verified User

Administrator in Manufacturing (1001-5000 employees)

Vetted Review

3 years of experience

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