Khoros Communities

Khoros Communities is an enterprise-grade platform designed to help brands build and manage thriving online communities. With engagement features, advanced management tools, and integration capabilities, Khoros empowers companies to foster meaningful customer interactions, drive revenue growth, and enhance customer lifetime value.

Value and Innovation

Khoros delivers value through ensuring that community members, managers, and developers have the tools they need to build and sustain high-performing online communities. Whether the goal is reducing service costs, increasing organic customer engagement, or integrating into existing digital ecosystems, Khoros aims to provide flexibility and scalability.

For Buyers: Engagement Features

Khoros Communities offers engagement features and supports multiple interaction styles. The platform’s rank and reputation engine incentivizes ongoing participation, while its web framework ensures a premium user experience that is responsive, accessible, and optimized for both desktop and mobile. These capabilities enable brands to create dynamic communities to foster long-term customer success.

For Practitioners: AI-Driven Efficiency, Automation and Spam Management

Community managers can take advantage of AI-powered automation, orchestration, and no-code tools for community management. With Khoros, routine administrative tasks are minimized, allowing community professionals to focus on strategy, engagement, and value-driven initiatives. Built-in analytics and reporting tools further simplify performance tracking, ensuring data-driven decision-making for sustained community growth.

Creating a positive community atmosphere also requires continuous moderation to ensure members feel welcome and secure. Khoros provides moderation tools that enable teams to assess and process large volumes of user-generated content in accordance with community guidelines. Whether moderating forum posts, blog comments, knowledge base contributions, or idea submissions, practitioners can proactively manage and resolve flagged content—such as spam, abuse, or other policy violations—before or after publication. This is to ensure a safe, high-quality experience for all members.

For Developers & Influencers: Flexibility, Scalability, and Integration

Khoros is built with an API-first architecture and a streamlined developer workflow, and is presented as an adaptable community platform. Integrations with existing tech stacks enable brands to extend their community’s reach and impact, driving deeper engagement across digital touch points. Khoros can be used to scale an existing community or launch a new one.