Powerful tool to get your operations to the next level!
Use Cases and Deployment Scope
We use KYP.ai for time tracking and reporting and detailed process analysis in order to:
- manage and improve staff utilization
- optimize work schedules
- assess processes for continuous improvement potential
- minimize any manual tracking needs
We also plan to utilize KYP.ai as a cross-site standard for the above activities.
Pros
- Very easy to deploy into the environment
- Tracking of all PC based activities
- Excellent customer support
Cons
- Ability to track activities that are done not on the tracked PC (requires manual tracking)
Return on Investment
- Getting away from manual tracking to fully digital measurement, eliminating errors and subjectivity
- Ability to optimize operator utilization and process throughputs
Alternatives Considered
Genesys Cloud CX and Avero

