LASSO Crew - The crew management platform that actually works.
Use Cases and Deployment Scope
We use LASSO Crew to onboard, schedule, and manage our teams for events in NYC and across the city. During the registration process crew members complete a skills survey where they articulate their skill set and proficiency in various positions and departments. When crewing a job we can filter our crew list based on there answers to those skill questions.
Pros
- Organize schedule information
- Clearly communicate the staffing status of each event
- Email and text employees important information about their upcoming calls.
Cons
- Some of the page layouts are clunky, especially the crew list page
- LASSO Crew has a calendar feed that can link to gcal, iCal, etc but it’s very limited and doesn’t reliably update the calendar when the schedule changes.
- I would like it to push automated clock-in/clock out alerts to my team. I can set these up manually by scheduling messages but it is a very cumbersome process.
Most Important Features
- Crew communication through Text, Email, and In-App notifications
- Clear call time information communicated to the crew
- Integration with timekeeping software so that supervisors can clock folks in and out from their phone and we can see any schedule deviations clearly.
- The ability to search and filter crew by skill set, location, and rating
- The ability to rate crew members at the conclusion of a job so we have clear data on who are the rockstars and who are just rocks.
Return on Investment
- We've had some complaints from crew members that the communications they receive through the LASSO Crew system feel less personal than when we used to handle everything through direct emails and text messages.
- LASSO Crew branding is super prominent on every communication we send from the platform, I wish they would center the client/employer a bit more and not make the LASSO Crew logo and color scheme the most identifiable thing on the page/email/message.