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LevelEleven

Score8.3 out of 10

12 Reviews and Ratings

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What is LevelEleven?

LevelEleven is sales gamification software meant to both identify key sales performance behaviors, and drive performance by incenting positive sales behaviors once they're discovered. Billed as "Fitbit for sales", LevelEleven creates engagement and visibility of top and poorest performers (and their work habits) to increase awareness and adaptiveness overall, resulting in higher sales. To do this it includes many features, like leaderboards, email notifications and popups, and CRM notifications. It can be administered within Salesforce.com.



For $600 per month 10 users may use its basic functions in the Mini package. For $1250 the Standard pack offers basic functions for 25 users. At $3000 per month the Power pack offers 75 users basic features as well as executive reviews & benchmarking, custom manager training and support, and a rollout/execution plan. Finally the Enterprise pack can be enjoyed by unlimited users for $12,500 per month.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features LevelEleven has to offer, as determined by TrustRadius' reviewers.
Based on 12 ratings of LevelEleven's features
View all features

Top Performing Features

  • Sales rep view

    Sales reps have their own profiles/personal view of the platform to monitor performance, progress, and goals. May include mini-games or coaching; often mobile access is important.

    Category average: 8.6

  • Sales performance reporting

    Gamification software reports on individual and team sales results in an engaging, clear, and simple way.

    Category average: 8.2

  • TV streaming

    Results of competitions, along with other motivational and competitive material, can be televised. This may be a matter of digitally displaying the sales performance report (static), or may be more like a news report/continuous content feed.

    Category average: 8

Areas for Improvement

  • Team competitions

    Enables contests involving groups of employees playing against one another, rather than one-on-one competitions or every rep for themselves (as with a leaderboard).

    Category average: 7.6

  • Mobile game functionality

    Users can view results or participate in games and contests on their mobile devices.

    Category average: 7.3

  • Social competition / Game collaboration

    There is a social element to the competition; the gamification software allows users to post, like, share, and comment on each others’ wins and losses, or integrates to the company’s social/collaboration channel(s). May also allow non-salespeople to get involved.

    Category average: 7.5

Reviews

What users are saying about LevelEleven.
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Employee motivation and reliable performance measuring product

Incentivized
Jason StakerView profile
Project Manager in Marketing at Elite Digital (51-200 employees employees)

Use Cases and Deployment Scope

Team performance improves as motivation programs increase with healthy competition enhanced by LevelEleven. It monitors the contribution of each member across our company and rewards the best to improve production. All our sales are automatically monitored to ensure that the volumes keep on increasing on daily basis. Any barrier affecting effective production is eliminated to pave way for continuous lifecycle. All team members are coached regularly based on their roles to ensure they use the latest technology.

Pros

  • Team supervision.
  • Measuring performance in each production level.
  • Rewarding best performing employees.

Cons

  • Everything performs well.
  • All the features works effectively.

Most Important Features

  • Performance tracking.
  • Updating list of best performing members.
  • Managing revenue from sales.

Return on Investment

  • Production volumes have increased leading to positive ROI.
  • All our employee motivation plans have been implemented.

ADR perspective over 2 years!

Incentivized
Napoleon HuynhView profile
Sr. Sales Enablement Specialist in Sales at Highspot (51-200 employees employees)

Pros

  • SFDC integration. Having the metrics on the left-hand side of the CRM is useful. As someone who lives in CRM, I can see real-time what my metrics and output is throughout the week.
  • Visibility into team metrics. Great to compare and contrast how I'm doing in relation to the team.

Cons

  • I've noticed a decrease in the speed of my browser experience. The plug-in has slowed down my page loading times for SFDC.
  • I don't use the coaching feature at all - it's not something that is emphasized for our team.
  • The LPI leaderboard scores are still vague - not sure what goes into those metrics and how they make sense.

Return on Investment

  • The business value has come from productivity from our ADR's. Being able to track metrics and gamify has led to a higher number of conversations and meetings set.
  • We tried using the coaching aspect of the tool for performance reviews and it was more buggy than expected. It wasted time rather than getting the information from our reps to managers.

Other Software Used

Highspot, RingCentral, ZoomInfo

Great for performance reviews, pacing, and drives ROI with competitions

Incentivized
Verified User
Manager in Sales (201-500 employees employees)

Use Cases and Deployment Scope

We were looking for a better way to visualize the performance data of both our sales and support teams. Salesforce is great, but it's not always easy to see "am I going to hit quota? How far behind am I compared to where I should be? What do I need to pace at to catch up?" These are all things LevelEleven easily solved for us. On the management side, it allowed us to not only do the same at the team, director, etc level, but it also let us set custom goals per rep easily, rather than getting into the weeds tweaking complicated Salesforce reports. Finally, it created a paper trail of performance reviews, and took things from informal Google Docs and put them into professional, organized, structured performance reviews that could easily be viewed and managed.

Pros

  • Set individualized goals.
  • Measure pacing towards goal, and what needs to change to hit goal.
  • Structure 1-1 and other feedback forms in a digestible, formal way rather than Google Docs.

Cons

  • Setting up the dashboards was a little weird but manageable.
  • The "Contest" feature wasn't great for us. It was hard to track outcomes effectively, or limited us in what kind of incentives we could run. When it worked for us it was great though.

Most Important Features

  • Pacing to goal.
  • 1-1 and other performance forms.
  • Setting "next-step" to-do's with time limits after performance meetings to remind us to check back on results.

Return on Investment

  • Really helped performance reviews be streamlined and consistent across teams.
  • Competitions helped drive revenue when our incentive idea fit the mold.

Cool, but how useful is it?

Incentivized
Devin RiggView profile
Sales Development Team Lead in Sales at Kotis Design (201-500 employees employees)

Pros

  • Easier to use reports for our SDR and AE managers.
  • Much nicer looking reports, matching the modern office aesthetic.
  • Helping to create competition and recognize reps who are successful.

Cons

  • When first implementing, we regularly had crashes that would leave the monitors useless for at least a full day.
  • Some lag time between when our reps would log activity and when the numbers would appear on the screens.
  • Slow response time from their support team.

Return on Investment

  • As fun as the software is, it's ultimately not necessary.
  • I saw no evidence that it improved employee performance.
  • Regular crashes make it a frustrating product to use.

Great for Sales Motivation, but can be complex to setup and maintain live

Incentivized
Verified User
Administrator in Sales (51-200 employees employees)

Pros

  • The competitive aspect motivates the sales team to hit their goals.
  • Ability to play a short video as endorsement is an absolute favorite of our sales and CS teams.
  • It can be displayed on any screen. They have Salesforce Sidebar/Component to display Contest data.

Cons

  • Casting Capabilities. LevelEleven is a complex program and can't be cast to multiple TV screens via Chromecast.
  • Every Splash action needs to be built as it's own Process in Salesforce.
  • Improve UI of Salesforce Contest Engine.

Return on Investment

  • Sales Performance goes up during every contest. If you add prizes, you can triple you #.
  • We will no longer use the tool because to cast Channel11 to multiple TV. You need a decent computer with lots of RAM(or a cheap Chromebook for every TV we have). Extra spent wasn't the part of a yearly budget.
  • Put Sales Reports, Forecasts, and Goals on screens for transparency.

Other Software Used

Seismic, HubSpot, Wrike