LexisNexis InterAction+

Score6.9 out of 10

12 Reviews and Ratings

What is LexisNexis InterAction+?

LexisNexis InterAction is a fully-featuerd customer relationship management (CRM) software.

Categories & Use Cases

Customer Relationship Management (CRM)

Call center management
This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.
Category average: 6.9
Help desk management
This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.
Category average: 8.1
Email marketing
This involves the ability to send mass email to groups of people based on particular qualifications.
Category average: 7.2

Workflow management
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
Category average: 7.4
Territory management
Users can defines salesperson territories based on customer or market characteristics.
Category average: 7.2
Interaction tracking
Users can log and track all customer interactions through any channel, including social, email, phone and in-person.
Category average: 8

Verified User

Technician in Information Technology (501-1000 employees employees)

Pros

Collects contact information from incoming employees
Synchronizes with Outlook contacts
Separate interface for marketing and casual users

Cons

The Windows app for marketing could be more wizard driven and simpler
Technical support documentation is lacking in up to date information

Return on Investment

I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.

Other Software Used

Microsoft Access