LexisNexis InterAction+ Reviews & Insights

Score6.9 out of 10

12 Reviews and Ratings

Community insights

TrustRadius Insights for LexisNexis InterAction+ are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Helpful and Resourceful Support Team: Users highly praise the support team of InterAction, including the account manager and technical support, for being nice, resourceful, and helpful. Several reviewers have mentioned this positive experience with the support team.

Straightforward and Easy to Use: Many users find InterAction to be a helpful relationship management tool for staying organized in the legal industry. They mention that it is fairly straightforward and easy to use. The software's simplicity is appreciated by several reviewers.

Highly Customizable: InterAction is praised for being highly customizable, allowing users to track their entire network. Multiple reviewers highlight this aspect of the software, which adds flexibility and adaptability according to individual needs.

LexisNexis InterAction+ Reviews

1 Review

A Really Big CRM

Rating: 6 out of 10

Incentivized

August 26, 2016

Use Cases and Deployment Scope

LexisNexis InterAction (IA) is principally used as a marketing tool and for customer database maintenance. The whole organization uses it since it also holds information about our personnel. It addresses targeted marketing issues and serves as a single source for address and customer contact information.

Pros

Collects contact information from incoming employees
Synchronizes with Outlook contacts
Separate interface for marketing and casual users

Cons

The Windows app for marketing could be more wizard driven and simpler
Technical support documentation is lacking in up to date information

Likelihood to Recommend

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.

Verified User

Technician in Information Technology (501-1000 employees)

Vetted Review

10 years of experience