TrustRadius: an HG Insights company

Lob

Score10 out of 10

3 Reviews and Ratings

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What is Lob?

Lob in San Francisco provides the building blocks for developers to automate offline correspondences. Enterprise companies use Lob’s suite of APIs to mail fully dynamic and personalized customer communications with print media. Lob also provides insight into deliverability with piece-by-piece tracing and a proprietary Print Delivery Network to streamline production across fully redundant nodes all over the country.

Categories & Use Cases

Media

Screenshot of Lob's available integrations, that include CRM, CDP or marketing automation tools.
Screenshot of Lob Analytics. These demonstrate the value of every send and find winning strategies with advanced analytics.
Screenshot of the Lob Template Gallery. This includes professionally designed templates optimized by a team of experts.
Screenshot of the Lob Template Gallery. This includes professionally designed templates optimized by a team of experts.

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Screenshot of Lob's available integrations, that include CRM, CDP or marketing automation tools.

Most Frequent Users

Top 3 industries using Lob
Based on HG Insights installation data
View all Reviews
#1 most frequent

Information

33.3%

3 installations of 9

#2 most frequent

Finance and Insurance

22.2%

2 installations of 9

#3 most frequent

Professional, Scientific, and Technical Services

11.1%

1 installation of 9

Reviews

What users are saying about Lob.
View all reviews

Best-in-Class for Autocomplete and Address Verification

Incentivized
Salvatore (Sal) SalpietroView profile
Chief Experience Officer in Customer Service at Fundraise Up (51-200 employees employees)

Pros

  • Address Verification and NCOA Cleaning
  • Autocomplete for our forms that allow a user to SKIP typing
  • Printing and mailing documents automatically over API

Cons

  • International Expansion for Address Autocomplete
  • A better partner-platform for one-to-many partners

Most Important Features

  • Autocomplete
  • Address Verification
  • Printing

Return on Investment

  • Reduced engineering hours
  • Improved customer satisfaction
  • Provided us with a unique selling value-add

Alternatives Considered

Google Maps API and Loqate (GBG Matchcode360)

Other Software Used

Slack, Front, Notion

Fantastic API for US address verification.

Incentivized
JJ EnglertView profile
Founder & Product Manager in Product Management at Industry Jump (1-10 employees employees)

Use Cases and Deployment Scope

We use LOB to verify addresses within the US to ensure the products that we send them are sent to an address that is deliverable. We've integrated it into our ordering platform and based on the user's address input, we can automatically verify the address, and if deliverable, allow the user to proceed. If the address they enter is not deliverable, then we prompt the user in real-time to update their address.

Pros

  • Address verification
  • Great API
  • Good Documentation

Cons

  • None at the moment.

Most Important Features

  • Address verification
  • Address auto complete

Return on Investment

  • Helped us reduce cost on product being sent to addresses that were invalid.

Other Software Used

Bubble.io, Zapier

Lob has helped us eliminate many manual processes.

Incentivized
Verified User
Director in Information Technology (11-50 employees employees)

Pros

  • Generate physical mail with data sent through an API
  • Provide tracking data to track deliverability

Cons

  • Speed of mail production
  • Additional options for mail types (envelopes, postcards, etc.)

Most Important Features

  • API
  • Data
  • Tracking

Return on Investment

  • Extremely positive reducing cost of managing the mail production process and spending on paper, printers, and printer supplies.
  • More secure than sending spreadsheet to a mailing house.

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