Lob Reviews & Insights

Score10 out of 10

3 Reviews and Ratings

Community insights

TrustRadius Insights for Lob are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive and Easy to Use API: Users have consistently praised Lob's API for being intuitive and easy to use, with many reviewers stating that it made implementing the solution for their business a seamless process. The positive feedback from multiple users indicates that Lob's API is user-friendly and requires minimal effort to integrate.

Excellent Documentation: Lob's documentation has received high praise from users, who find it to be excellent and helpful in understanding how to effectively use the API. This positive sentiment highlights the value of clear and comprehensive documentation in facilitating a smooth implementation process.

Efficient User Interface: Lob's user interface has been commended by users for its efficiency and user-friendly design. Multiple reviewers have expressed satisfaction with the ease of navigation and usability of the platform, indicating that Lob has successfully created an interface that enhances the overall user experience.

Lob Reviews

3 Reviews

Best-in-Class for Autocomplete and Address Verification

Rating: 10 out of 10

Incentivized

November 6, 2021

Use Cases and Deployment Scope

We use Lob to help nonprofits have better addresses of donors in their database. This is important, as addresses provided by the donors are often sloppy and need to be cleaned in order to be usable. LOB does this WONDERFULLY.

Pros

Address Verification and NCOA Cleaning
Autocomplete for our forms that allow a user to SKIP typing
Printing and mailing documents automatically over API

Cons

International Expansion for Address Autocomplete
A better partner-platform for one-to-many partners

Likelihood to Recommend

If you need a more custom and flexible autocomplete over Google Maps API, this is the solution for you. Google Maps API works on LOCATION, while LOB works on MAILING ADDRESS. Often a very big difference. Use the best-in-class tools to get it done... like LOB.

Salvatore (Sal) Salpietro

Chief Experience Officer in Customer Service at Fundraise Up (51-200 employees)

Vetted Review

2 years of experience

Lob has helped us eliminate many manual processes.

Rating: 10 out of 10

Incentivized

November 6, 2021

Use Cases and Deployment Scope

We use Lob for almost all transactional mail that we send our customers including batch jobs (billing and renewal notifications) and daily customer mailing requests. We also use it for generating checks, certified mailing notices, and some other marketing outreach. Lob replaces our physical mailing house and provides data related to each piece of mail we send including delivery status and time to delivery.

Pros

Generate physical mail with data sent through an API
Provide tracking data to track deliverability

Cons

Speed of mail production
Additional options for mail types (envelopes, postcards, etc.)

Likelihood to Recommend

Lob is working well for batched or scheduled jobs where timing isn't as critical. For items that need to be sent quickly, it's still faster to manually produce.

Verified User

Director in Information Technology (11-50 employees)

Vetted Review

4 years of experience

Fantastic API for US address verification.

Rating: 10 out of 10

Incentivized

November 2, 2021

Use Cases and Deployment Scope

We use LOB to verify addresses within the US to ensure the products that we send them are sent to an address that is deliverable. We've integrated it into our ordering platform and based on the user's address input, we can automatically verify the address, and if deliverable, allow the user to proceed. If the address they enter is not deliverable, then we prompt the user in real-time to update their address.

Pros

Address verification
Great API
Good Documentation

Cons

None at the moment.

Likelihood to Recommend

To verify US addresses to ensure they are deliverable. Less appropriate for verifying addresses outside of the USA.

JJ Englert

Founder & Product Manager in Product Management at Industry Jump (1-10 employees)

Vetted Review

1 year of experience

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