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Mattersight Predictive Behavioral Routing (discontinued)

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What is Mattersight Predictive Behavioral Routing (discontinued)?

The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight.

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Technical Details

Technical Details
Deployment TypesSaaS
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish

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FAQs

What is Mattersight PBR?
The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight.
Who uses Mattersight PBR?
The most common users of Mattersight PBR are from Enterprise.