Q: What are Mattersight PBR's top competitors?

Sprinklr Service , MicroStrategy Analytics , and Genesys Cloud CX are common alternatives for Mattersight PBR.

Question 1

What is Mattersight PBR?

Accepted Answer

The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight.

Question 2

What are Mattersight PBR's top competitors?

Accepted Answer

Sprinklr Service, MicroStrategy Analytics, and Genesys Cloud CX are common alternatives for Mattersight PBR.

Question 3

Who uses Mattersight PBR?

Accepted Answer

The most common users of Mattersight PBR are from Enterprises (1,001+ employees).

Mattersight PBR Competitors and AlternativesFormerly Nexidia Predictive Behavioral Routing

Most Commonly Comparedto Mattersight PBR

Sprinklr Service

MicroStrategy Analytics

Genesys Cloud CX

Mattersight Behavioral Analytics (discontinued)

Eleveo

Nextiva

Alvaria Workforce

Salesforce Sales Cloud

Porch Group Media

Five9