What is Merchant Centric?
Merchant Centric is a solution used to monitor business performance, spot operational and employee issues, plus reply to reviews for all business locations. The solution shines a light on customer feedback that impacts sales and shows all levels of management their progress at a regional, district and location level.
Business Performance Analytics & The Spotlight Report
Merchant Centric Business Performance Analytics transforms guest feedback and sales data into actionable insights that are easy to understand, validate, and act on. These analytics show how restaurant locations fit into performance groups based on the strong correlation between guest ratings and sales. Based on the top and bottom performers, users will be able to see which themes mentioned in the guest feedback have the greatest impact on sales like: service, staff, price or timeliness. The Merchant Centric Spotlight Report is designed to make it easy to understand and track how key themes are mentioned in guest feedback, from brand to location level.
Online Reputation Management
To track and manage business listings, ratings, and reviews for franchises, chains, and agencies of all sizes. Users can track reviews and ratings across locations and over time. Plus, compare average ratings of regions, districts, locations, or any grouping desired. The user can Rreply to reviews from top sites, like Google, Yelp, Facebook and TripAdvisor within one platform. And users have the option of managing reviews, or using Merchant Centric's Full-Service Reputation Management Solution.
Feedback Collection
Receive the information needed to address customer feedback from any device. Assign team members to get alerts and manage feedback per location. Feedback can be managed from a website, surveys and call center or any place reviews from sites like Google, Yelp and Facebook are managed.
Social Media Management
Receive alerts at the regional, district, or location level when direct messages, posts, or comments mention issues to be aware of right away. Plus, see how issues are being addressed across Facebook, Twitter, and Instagram, and respond to direct messages to supply customer support. Also users can monitor how posts, comments and direct messages are being managed, and track brand’s followers and other engagement metrics tha to optimize a social media marketing strategy.
Business Listing Management
View and update business listings on top sites through one master listing control, to eliminate confusion and get found online. Users receive alerts about any inconsistencies, or merge and eliminate duplicate listings, or fix and enhance them.
SEO Location Pages
Optimized location landing pages used to convert online searches into offline local traffic is simplified with Location Pages. Used to guide guests’ path from discovery to order, in-store or online, across any device with relevant, easy to navigate location pages.
Competitive Intelligence
Pick businesses to track, compare and learn from and observe how they get customers and what their customers say about them to learn their strengths and weaknesses. The user's own brand and its chosen competitors are monitored daily.
Online Reputation Management
To track and manage business listings, ratings, and reviews for franchises, chains, and agencies of all sizes. Users can track reviews and ratings across locations and over time. Plus, compare average ratings of regions, districts, locations, or any grouping desired. The user can Rreply to reviews from top sites, like Google, Yelp, Facebook and TripAdvisor within one platform. And users have the option of managing reviews, or using Merchant Centric's Full-Service Reputation Management Solution.
Feedback Collection
Receive the information needed to address customer feedback from any device. Assign team members to get alerts and manage feedback per location. Feedback can be managed from a website, surveys and call center or any place reviews from sites like Google, Yelp and Facebook are managed.
Social Media Management
Receive alerts at the regional, district, or location level when direct messages, posts, or comments mention issues to be aware of right away. Plus, see how issues are being addressed across Facebook, Twitter, and Instagram, and respond to direct messages to supply customer support. Also users can monitor how posts, comments and direct messages are being managed, and track brand’s followers and other engagement metrics tha to optimize a social media marketing strategy.
Business Listing Management
View and update business listings on top sites through one master listing control, to eliminate confusion and get found online. Users receive alerts about any inconsistencies, or merge and eliminate duplicate listings, or fix and enhance them.
SEO Location Pages
Optimized location landing pages used to convert online searches into offline local traffic is simplified with Location Pages. Used to guide guests’ path from discovery to order, in-store or online, across any device with relevant, easy to navigate location pages.
Competitive Intelligence
Pick businesses to track, compare and learn from and observe how they get customers and what their customers say about them to learn their strengths and weaknesses. The user's own brand and its chosen competitors are monitored daily.
Categories & Use Cases
Technical Details
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FAQs
What is Merchant Centric?
Merchant Centric is a solution used to monitor business performance, spot operational and employee issues, plus reply to reviews for all business locations. The solution shines a light on customer feedback that impacts sales and shows all levels of management their progress at a regional, district and location level.
What are Merchant Centric's top competitors?
guestXM and Service Management Group (SMG) are common alternatives for Merchant Centric.