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Birdeye is a reputation management and digital customer experience platform for local brands and multi-location businesses. Birdeye’s AI-powered platform is used by brands to engage with customers, drive loyalty, and excel in local markets.
Best Online Reputation Management Software 2026
What is Online Reputation Management Software? Online Reputation Management Software, sometimes called review management software, is used to monitor, solicit, and share consumer reviews from one user-controlled platform. Online Reputation Management Software offers tools to analyze reviews, follow mentions across social media platforms, and generate interest through local search engine optimization (SEO). The tool can also be used to analyze impressions, including determining the veracity of ...
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All Products(1-25 of 206)
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Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews, ... - 3
Grade.us allows businesses to generate, monitor, and market online reviews to increase the companies visibility in search, create and showcase social proof to build their reputation, and collect feedback to improve their customer experience.Create a Review Funnel Landing PageThe review funnel ... - 4
Brand24 is an AI-powered media monitoring tool that analyzes mentions and presents actionable insights.This tool is designed to keep track of online conversations about a brand, its products, and competitors.It collects real-time data from millions of sources, including social media platforms ... - 5
Brandwatch, from Cision (acquired February 2021) is an enterprise social intelligence platform that is designed to allow brands to listen and analyze online conversation to extract meaningful insights, inform their business decisions and understand more about the return on their marketing spend. - 6
Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah. - 7
NiceJob is offers a platform that helps local businesses collect reviews from their customers and gain a greater presence on social media.According to the vendor, the product makes it easy to create a portfolio of great projects, and use photos to get more reviews on all major review sites.NiceJob ... - 8
BrightLocal is a search engine optimization tool that tracks search rankings, builds citations, and monitors online reviews and stresses local search performance. - 9
RepuGen is a healthcare reputation management software for medical groups, multi-location hospitals, urgent care centers and dental practices that is designed to help them in aggregating patient feedback and reviews, manage it from a dashboard and measure customer and employee satisfaction.RepuGen ... - 10
Yext is a digital experience software provider headquartered in New York, New York. - 11
Reputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where they stand against ... - 12
GatherUp (formerly GetFiveStars) from Traject is a customer experience and online review engine that enables insights, supporting marketing and helping to convert customers. GatherUp is used to gather customer feedback and reviews into one place to drive sales. - 13
Synup is a location intelligence tool that helps businesses with their local marketing, discovery, and engagement. Businesses and agencies alike can use Synup to get listed online, monitor online reputation, generate business reviews and track search engine analytics. - 14
Critical Mention headquartered in New York offers their eponymous media monitoring platform for public relations and crisis management. - 15
LocalClarity offers national brands, franchises, and digital agencies of all sizes a scalable platform for local search listing and reputation management. The vendor states its differentiators include:"Live" direct spreadsheet management of listings. Users achieve visibility and control over ... - 16
Reviews.io is a consumer ratings & reviews platform. The vendor says their differentiation is outstanding customer service and affordable pricing with 0 long contracts. The vendor promises it doesn't just encourage trust, it embodies trust, with morals in all the right places. The vendor also ... - 17
ReviewKite is an online reputation management tool designed to help businesses of all sizes build, monitor, and protect their online presence.ReviewKite lets users 1) set up automated review request campaigns to consistently generate more 5-star reviews, 2) monitor online reviews across 100+ ... - 18
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Chekkit is an all-in-one customer experience software. The Chekkit platform aims to make it easy to get reviews online and conveniently interact through local channels like SMS, Facebook Messenger, webchat, and website leads. Chekkit states they are a small business, out to help other local small ... - 20
SurgePoint is a platform designed to help small and medium-sized businesses manage their online reputation, drive customer referrals, and increase repeat business. By centralizing reviews from platforms like Google, Yelp, and Facebook, SurgePoint simplifies review management and streamlines ... - 21
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iReview Reputation Management is a solution to cultivate and control a brand's digital identity. As a guardian of a brand's online presence, iReview harnesses sentiment analysis and real-time monitoring to curate a brand's reputation.Through the software, every online interaction becomes a ... - 23
Amazeful is an online reputation management platform for local businesses. It helps companies to collect online customer reviews and be chosen by more potential clients. It is a tool to generate sales, increase trust and stand out from competitors. The platform’s reporting and analytics provide ... - 24
Avarup is a review management platform designed to enhance online reputation for businesses across different industries. It addresses common challenges such as managing negative reviews, tracking customer sentiment, and improving sales influenced by customer opinions.Here's a breakdown of what ... - 25
RightResponse AI is a SaaS review management platform that uses generative AI throughout the customer review process, specifically tailored for location-based businesses. The solution transforms how location-based businesses engage with customer feedback to climb in the local map ...
Learn More about Online Reputation Management Software
What is Online Reputation Management Software?
Online Reputation Management Software, sometimes called review management software, is used to monitor, solicit, and share consumer reviews from one user-controlled platform. Online Reputation Management Software offers tools to analyze reviews, follow mentions across social media platforms, and generate interest through local search engine optimization (SEO). The tool can also be used to analyze impressions, including determining the veracity of negative and positive reviews and their impact on the brand and performance of the business. Products in this category can also build customer databases, automatically respond to queries and suggestions, and address confidential information quickly.
Online Reputation Management Software is an invaluable tool to help grow your business’ presence and positive reception online. Reputation management tools not only alert users of negative reviews and aggregate all mentions across popular websites, but they also provide ways to contact reviewers directly and offer reconciliation. Online Reputation Management Software can also analyze and report on customer sentiments from a single dashboard, giving you a clearer impression of the overall impact of your business. Additionally, reputation management tools can help you construct consistent and effective marketing campaigns directly from the product dashboard.
Online Reputation Management Software combines elements of Search Engine Marketing (SEM) Tools and Consumer Ratings & Reviews Software, namely the ability to manage impressions and collect reviews. Compared to these categories, Online Reputation Management Software products offer more robust sentiment analysis and stronger marketing campaign tools. Online Reputation Management Software also has more advanced overall monitoring and management capabilities than Consumer Ratings and Reviews Software. The biggest benefit Online Reputation Management Software has here, however, is the ability to catch and manage sensitive or confidential details as they appear online, which ensures business security.
Online Reputation Management Software Features
The most common Online Reputation Management Software features are:
- Customizable search parameters
- Customizable dashboards
- Feedback aggregation
- Sentiment analysis and reporting
- Social media monitoring
- Review monitoring
- Search engine optimization and auditing tools
- Real-time alert management
- Customizable review search queries
- Automated review solicitation
- Automated review response
- Automated email templates
- Net promotion scoring
- Review response templates
- Third-party integrations
- Private feedback channels
- Multiple site search
- Customer survey construction
- Visual content template
- Business listing management
- On-demand customer support
- Cloud, web, and on-premise deployment
- Lead generation tools
- Bulk review management
- Single sign-on functions
- Knowledge bases
Online Reputation Management Software Comparison
When choosing the best Online Reputation Management Software for you, consider the following:
Business size: The size of your business will determine which Online Reputation Management Software will be most appropriate for you. More specifically, most price plans are scalable to accommodate a number of locations, users, and alerts. As your business grows and the size of your marketing team increases, you will need to consider which products and plans have the most agreeable pricing for the features you need.
Social media marketing tools: One of the best ways to generate interest in your brand is to share positive reviews on social media sites. Some Online Reputation Management Software includes tools to select reviews, generate eye-catching visual content, and automatically share marketing materials to social media accounts. Others include options to respond to mentions on social media sites directly.
Review solicitation tools: Online Reputation Management Software may have varying ways in which they can solicit reviews from customers. These can include, but are not limited to, individual solicitations using text, automated phone calls, emails, direct messages, and social media posts. Types of review funneling tools can also vary, including QR codes, survey creation, or embedded widgets on businesses’ websites. These are powerful tools to market your business and build your brand, so make sure that a Review Management Software has the features you will need.
Pricing Information
Online Reputation Management Software usually follows per-month subscription models that adjust according to the number of software users, number of locations, and features included. At the lowest tiers, products range between $10 and $110 per month. Custom enterprise pricing plans are also available. Most vendors offer free trials and demos.
More Resources
The following blog post may be helpful in using Online Reputation Management Software effectively:
Online Reputation Management FAQs
What does Online Reputation Management Software do?
Online Reputation Management Software collects and consolidates reviews and mentions of a business into one platform. These products also analyze customer sentiment, automate responses, and assist with marketing campaigns.
What are the benefits of using Online Reputation Management Software?
Online Reputation Management Software gives invaluable insight into brand effectiveness and business presence online. They also provide one location to see, respond to, and solicit consumer reviews, which streamlines the customer relationship development process.
What are the best Online Reputation Management Software products?
The most popular Online Reputation Management Software products are:
- Trustpilot
- LocalClarity
- NiceJob
- Birdeye
- Podium
- Swell
- Critical Mention
- Reputation.com
- Brandwatch
- Brand24
- Falcon.io
How much does Online Reputation Management Software cost?
Online Reputation Management Software ranges between $10 and $110 per month at the lowest subscription tiers. Enterprise price plans, demos, and free trials are available.