This product overview synthesizes insights from 12 recent reviews across two dimensions to assess Microsoft Teams' capabilities and impact. Microsoft Teams is primarily used for communication and collaboration, with 4 of 6 reviewers highlighting its role in facilitating meetings, announcements, and general communication, especially for remote work. The platform aims to unify various communication needs within an organization. However, a notable concern is the platform's reliability, with 2 of 6 reviewers citing issues related to message delivery, notifications, and hardware support. Regarding ROI, the impact on productivity is mixed, with 2 of 6 reviewers reporting increased productivity, while another 2 of 6 noted negative impacts on team morale or productivity, suggesting inconsistent user experiences. While Teams offers a comprehensive feature set and integration capabilities, potential buyers should carefully consider the reported reliability issues and mixed impact on productivity when evaluating its suitability for their specific needs.

Pros

Facilitates communication and collaboration, especially for remote teams
Offers a comprehensive feature set for various communication needs
Provides a unified platform for meetings, announcements, and general communication

Cons

Suffers from reliability issues related to message delivery and notifications
Inconsistent hardware support
Mixed impact on productivity and team morale

What positive or negative impact (i.e. Return on Investment or ROI) has Microsoft Teams had on your overall business objectives?

From 6 reviews | Last Published April 23, 2026

Summary

This analysis of 6 recent reviews explores the return on investment (ROI) of Microsoft Teams, highlighting both positive and negative impacts on business objectives. Reviewers cite impacts to productivity, with some finding that Teams enhances workflow, while others report negative effects on team morale and productivity. Specifically, 2 of 6 reviewers mentioned increased productivity, while another 2 of 6 noted negative impacts on morale or productivity. Given the small sample size, these results should be interpreted cautiously.

Microsoft Teams Reviews

280 Reviews

Videos

General Productivity Collaboration

Rating: 10 out of 10

May 6, 2025

Use Cases and Deployment Scope

Microsoft Teams has transformed the way we work, bringing together chat, meetings, and collaboration into a single, reliable platform that keeps our team connected and productive every day.

Pros

General Productivity and Collaboration
Integration with Microsoft 365
Collaboration & Channels
Meetings and Video Calling

Cons

Occasionally the interface can feel cluttered
Improved integration with planning apps

Likelihood to Recommend

Pros:
* Seamless integration with Microsoft 365
* Organised communication through channels and threaded conversations
* Great for hybrid and remote work

Cons:
* Interface can feel busy / cluttered at times
* Occasional syncing delays

Verified User

Director in Product Management (51-200 employees)

Vetted Review

7 years of experience

A good complementary tool

Rating: 5 out of 10

April 22, 2025

Use Cases and Deployment Scope

I use Microsoft Teams for meetings with external partners like web agencies or talent acquisition firms to hire people for my teams. It allows me to exchange with people that are not based in my city and see if we have an opportunity to work together and if we can bring value on the table.

Pros

Web or application tools for meeting
Allow team meeting with many people
Interactive possibilities: screen sharing, chat etc...

Cons

Video quality can be improved
Call reliability / stability
Application seems useless in many context regarding web app feature coverage

Likelihood to Recommend

Microsoft Teams is a good choice if Microsoft suites are fully implemented in your firm's software landscape, it allows native document sharing capabilities with SharePoint, Office, Outlook, etc...
If you are using Google Suite, the story is not the same one: the Google Meet feature is the native solution and offers the potential benefits of Microsoft Teams.

Bertrand POTART

Product manager in Information Technology at ADEO (10,001+ employees)

Vetted Review

7 years of experience

View profile

Microsoft Teams work

Rating: 9 out of 10

December 12, 2024

Use Cases and Deployment Scope

Since Covid, we have daily meetings with everyone to discuss business updates and Microsoft Teams allows us to all be in the "same room" without physically being in the same room but still be able to visually see the information needing to be shared amongst everyone.

Pros

Meetings
Direct Messaging Chat
Calendar reminders

Cons

Load time
Join Meeting on mute automatically
Less activity notifications

Likelihood to Recommend

I just like the format of meetings in Microsoft Teams better than Skype and Webex and similar programs. The direct calling and interfacing is nice as well as functionality with screen sharing.

Verified User

Manager in Manufacturing (51-200 employees)

Vetted Review

7 years of experience

Collaboration at its finest

Rating: 8 out of 10

November 27, 2024

Use Cases and Deployment Scope

Microsoft Teams is something that is used daily for me. We are a team with a mix of work from the office and home employees. We use Microsoft Teams as a way to communicate with each other, share information and ideas and just keep in touch.

Pros

Ease of use
Easy to share files
Love the integration of emojis and gifs
Microsoft Teams meetings are easy to organize and keep participants engaged

Cons

Microsoft Teams can be glitchy and show inaccurate status. It will show away however people are present. This is often only fixed after a restart.
Gifs and images don't load or aren't easy to search for.

Likelihood to Recommend

Microsoft Teams is great for large meetings and even including corporate training. This saves time and money by not having to fly and house participants all over the country and perform the training virtually.

Verified User

Employee in Corporate (10,001+ employees)

Vetted Review

20 years of experience

In my opinion, Avoid like the plague

Rating: 1 out of 10

November 27, 2024

Use Cases and Deployment Scope

In my opinion, it has a thousand features and integrates with a million apps, but can't do its primary function well. In my experience, unreliable message delivery, unreliable notifications, unreliable hardware support, unreliable AI, plenty of bugs.

Pros

Large conference calls
File sharing

Cons

In my experience, plenty of bugs and unreliable features
In my opinion, terrible UX
Artificial restrictions in usability
Constant ads about other MS products

Likelihood to Recommend

To me, its only advantage is that it can support larger calls than Slack. And I suppose it is free if you have Office 365 and don't pay for AI.

In my opinion, for that you will pay for with lower team morale and lower productivity.I have sets of screenshots where for one person one of the messages in the middle of the conversation is simply missing. I've had important questions sent during work hours delivered long after work hours. I've scrolled yesterday's chats to see important review requests that simply were not there yesterday. It only happens when the network is busy - maybe they have better networks in MS and haven't seen it. But it can cause a lot of grief.

Nikola Tasev

programmer in Information Technology at Creative Assembly (201-500 employees)

Vetted Review

3 years of experience

Verified on LinkedIn

Very easy and Fast microsoft tool to use, makes work fun and enjoyable.

Rating: 10 out of 10

Incentivized

November 20, 2024

Use Cases and Deployment Scope

We use Microsoft Teams as a form of communication, by that i mean for meetings, announcement, changes and also trainings within the orgaisation. It is also used for coaching and some other emergency live communications. It is also a very powerful tool that we use to improve production within the organisation as it links people within different sites to improve work.

Pros

Showing your screen while ellaborating sometiong to the board or atendees.
Showing yourself to see that people are paying attention.
Lifting hand otion if you have something to say, this shows that no speaker will be spoken on to.
Mute yourself if not the speaker so that the speaker on person on the floor is not disturbed.

Cons

The backgrounds are much complex could do with some improvement.
Allocation and showing of slides sometimes become slow.

Likelihood to Recommend

It is very appropripriate when you more variety of workers and you need to announce a thing urgently visually and you can not do one on ones.

Zusipe Ngxamile

Documents support agent in Customer Service at motorway (201-500 employees)

Vetted Review

11 years of experience

Microsoft Teams Review

Rating: 9 out of 10

October 22, 2024

Use Cases and Deployment Scope

We use Microsoft Teams in my organization to instant communication (texting), video and audio calls, and either between 2 or more colleagues.
We also use it for meetings where we can collaborate with colleagues from multiple locations and departments. We also create channels where we can communicate important information with a restricted group of people.

Pros

Good setup for meetings
Options to add background
Options to interact w/ colleagues during meetings

Cons

Performance issues when multiple people in
Limit when searching for conversations
Doesn't work at all offline

Likelihood to Recommend

Well suited for working environment where you work with colleagues from different departments, in multiple locations (city or country). Also good for complex environments, especially in big companies with a large amount of workers.

Not well suited when there's a lack of IT knowledge or bad internet access at least in some locations.

Verified User

Project Manager in Information Technology (501-1000 employees)

Vetted Review

5 years of experience

Microsoft Teams Overview

Rating: 9 out of 10

September 16, 2024

Use Cases and Deployment Scope

Microsoft Teams has been one among all the collaborative tools that had a huge impact after Covid. Business needs have changed drastically with the proximity of this tool and this had helped to organise more and more remote collaborative meetings.

With screen sharing and easy scheduling, meeting peers or customers has been made easy within a few clicks. Especially with the help of the Outlook plugin which helped a lot.

Pros

Meeting scheduling
Join option as guest or from a device
Easy screen sharing

Cons

call audio control
Microsoft teams room integration is quite complexe specially with AD accounts
call quality monitor dashboard to know where between hops the network is dropping

Likelihood to Recommend

Microsoft tool for corporate is a proximity tool. Within a few clicks, you can organise a meeting and invite participants, either it is organisational or external.

Hybrid meetings can also be integrated in part of the Microsoft collaboration, especially with Microsoft Teams Room either in BYOD mode or having a Microsoft account. This helps meetings to be running through PCs, mobile phones, Microsoft Teams Room and especially if ever you have any firewall restrictions you can join into meeting via IVR (audio bridge) in listening mode.

kavinien kooroosamy

Customer Success Experience Manager in Product Management at Orange business services (10,001+ employees)

Vetted Review

5 years of experience

Microsoft Teams convenient way to Engage

Rating: 9 out of 10

September 4, 2024

Use Cases and Deployment Scope

Microsoft Teams is one of the main communication channels for the organization.

Microsoft Teams has been integrated with other Third-party Applications to enable ease of work. Microsoft Teams is also used for almost all virtual meetings as well as trainings

Pros

calls
Online/ virtual Meetings
online chats

Likelihood to Recommend

Microsoft Teams is well rounded application well suited for a lot of things. The calls with Microsoft Teams are clear devoid of breaks. Virtual meetings are also quite clear and no disruptions. Scheduling meeting is also easy. Microsoft Teams also allows for easy integrations to other Applications. its settings are friendly and allows for you to change settings. ( theme display..etc)

Yvonne Kumordji

Service Desk Analyst in Information Technology at eProcess International SA (1001-5000 employees)

Vetted Review

4 years of experience

View profile

Best Communication Tool!

Rating: 9 out of 10

July 8, 2024

Use Cases and Deployment Scope

I use Teams to interact with my team members daily. Teams is majorly used in our organization to conduct meetings for townhalls, meeting rooms are also used by specific groups.
I use Teams to contact employees to help them with their technical problems over chat or call or a screen share.

Pros

Integration of Teams meeting via Outlook/Outlook Calendar.
Integration of chat bots, company website, One Drive and other essential apps.
Chats, calls, meeting...etc are the strong suites of Teams
Sharing a file be it online link of sharepoint or a on device file, it does it without any hickups.

Cons

It works well when it does, but if it starts to stutter it gets worse.
Improve the integration of Teams meetings via Outlook, Outlook keeps disabling the teams meeting addin due to heavy work load, keep the app minimal to avoid heavy usage errors.
We moved to the new teams but that is also slow, smoothness has increased but keeps getting slow over time.

Likelihood to Recommend

I can get on a screen with my coworkers to help them with their issues.
I can contact an employee and help them over screen share with their technical issues as I am an IT analyst.
Teams has to integrate elevated access like remote support tools where we should be able to take full elevated access of the employee screen for any admin related tasks.

Verified User

Engineer in Information Technology (10,001+ employees)

Vetted Review

3 years of experience

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