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Mitratech PolicyHub

Score5.8 out of 10

8 Reviews and Ratings

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What is Mitratech PolicyHub?

Mitratech PolicyHub is a policy management solution designed to create, update, approve and communicate policies to automated knowledge assessments, audit and reporting.

Categories & Use Cases

Reviews

What users are saying about Mitratech PolicyHub.
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PolicyHub works!

Incentivized
Margaret E. BakerView profile
Director of Corporate Compliance, Risk Management, and Grants Adminstration in Corporate at HopeHealth, Inc. (201-500 employees employees)

Pros

  • Response time. Anytime we have a question or comment, the team at PolicyHub is quick to respond and help us figure out next steps.
  • End-User versus Administrative Access. The End User only sees the policies they NEED to see, so an employee doesn't have to go shifting through needless policies just to find the one they want. Administrative access enables someone to see the entire system in a user-friendly manner.
  • Testing Functionality. PolicyHub not only allows acknowledgment features for policies, but we can also use the system to test our employee's knowledge base on key policies. This helps us with annual training requirements that we have as a federally-qualified health center.

Cons

  • Lists/Groups. This tab could be more user-friendly.
  • Finding the publication list. To find this list, you have to click a few times into the system. It would be nice for this to be a tab on the left-hand side where we could just see a list of what we've published recently. Given that many people have publisher rights, we need to see when things have been pushed out so we can be sure correct follow-up occurs.
  • Reporting. This is another tab where you have to click down a few times to get to the real information you are seeking. This could be more user-friendly, but this is only on the administrative side.

Return on Investment

  • It has enabled us to maintain a central database of P&P to ensure everyone is on the same page. We were completely paper/manual before so some things didn't get updated appropriately. This enables us to review and comply with requirements we have as a federally-qualified health center. It also makes it easier for us to pull policies when we need them.

Meet compliance needs with PolicyHub policy management

Incentivized
Aaron NielsonView profile
Sr. Systems Engineer in Information Technology at Nature's Sunshine Products (501-1000 employees employees)

Pros

  • Employee document compliance and acknowledgment is very simple and straight forward. Virtually no learning curve.
  • Software makes it very easy to publish to large or small groups.

Cons

  • Document retraction can be confusing. Document in the library will still show as published even though it has been retracted.
  • Reporting is lacking in some areas. We have had issues meeting compliance requirements for document review status dates.

Return on Investment

  • PolicyHub is a cost-effective solution that allows our company to track and manage the many policies we are required to produce. It has significantly reduced the amount of time and effort it takes to distribute policies to employees corporate-wide.

Policy Hub - OK at the basics

Incentivized
Verified User
Employee in Quality Assurance (201-500 employees employees)

Pros

  • Reminders of policies needing updating
  • Simple inbox for end-user
  • Online Access

Cons

  • Communication of impending developments - lots of bugs, and improvements were reported, but the communication whether these would be developed was almost non-existent.
  • Quiz output management - There is a lack of ability to report on quiz outcomes across multiple users.
  • Lack of flexibility - once something has been published there is no flexibility to make edits without retracting from everyone, and re-publishing.

Return on Investment

  • One single location for management of policies, procedures, and statutory training
  • The ability to report on who has / hasn't read / completed a particular policy or procedure.
  • The ability to create an ongoing cycle for review of policies.

Use PolicyHub so your HR can do what they need to do.

Incentivized
Verified User
Executive in Information Technology (51-200 employees employees)

Pros

  • Keeps track of all policies in a centralized location.
  • Single sign-on lets us be able to use our AD credentials.
  • The GUI interface is really nice.

Cons

  • The support can be a lot better. It takes a lot of time for support to get back to the user.
  • The search function doesn't work too well to find policies.

Return on Investment

  • It has helped us by not having HR spend time/energy on tracking users (new/old) to make sure they read a policy.

Not quite what we thought

Incentivized
Verified User
Professional in Quality Assurance (201-500 employees employees)

Pros

  • I've had no real contact from anyone at Mitratech since they took over hitec. Except for an itro call with someone called Justin.

Cons

  • We made a number of suggestions to improve the system, like changing the publication date to something relevant. having the ability to temp disable people with a time frame etc but nothing has been done
  • You are not reminded of reviews and in order to review a document annually you have to manually set the reminder- not ideal

Return on Investment

  • Its been good for tracking peoples' reading of documents- but is still very manual.

Alternatives Considered

MS SharePoint / SQL