TrustRadius Insights for MomentFeed are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Uberall is a powerful tool that allows businesses to effectively manage multiple locations, ensuring consistent and up-to-date store information across various platforms. Customers have found Uberall to be incredibly beneficial, especially for managing franchise stores and updating them quickly and easily. This includes synchronizing opening times of multiple shops and improving their Google ranking. With Uberall, businesses can also manage over 1000 Google listings and analyze data effortlessly, which increases visibility on Google and ultimately improves overall sales. Furthermore, Uberall helps enhance the customer experience on Google My Business and other directories by optimizing local SEO and providing keyword suggestions for review responses. Users appreciate how Uberall enables quick and easy responses to customer reviews and questions on Google, showing customers that their feedback is being listened to. Moreover, businesses have reported that using Uberall leads to an increase in customer satisfaction by allowing them to respond to unanswered reviews promptly.
MomentFeed is another valuable platform that offers various use cases for businesses. One of the key benefits users have found with MomentFeed is its effectiveness in reputation management. The platform enables users to respond to all online reviews in one place, simplifying the process and saving time for businesses. Additionally, MomentFeed helps businesses maintain a high response rate for reviews, leading to an increase in sales and improving brand reputation. Another crucial use case of MomentFeed is its ability to facilitate social media management. Users appreciate how the platform allows them to schedule regular postings across multiple social media channels, saving them time and effort. Moreover, MomentFeed helps businesses stay connected with local communities by propagating and personalizing social activity based on customer location. The platform also provides real-time access to customers without invading their personal space, making it a silent marketing move that brings in more customer interactions.
Overall, both Uberall and MomentFeed serve as essential tools for businesses looking to streamline their location management processes, enhance customer experiences, improve online visibility, optimize local SEO, manage social media content, and efficiently respond to customer feedback. These platforms have proven to be reliable solutions that solve resource issues, save time and effort, provide excellent customer support, and ultimately drive customer engagement and satisfaction.
The MomentFeed platform has been a valuable tool for Byrider. It's use is primarily at our corporate office in order to manage review traffic for 100+ locations, as well as social media publishing and listing management for those locations.
Pros
Central platform format - great for multi-unit brands.
Versatile when using for multiple pages and corresponding channels.
Cons
Seems to be primarily focused on restaurants - could branch out more with specifics for other industries.
A review invite tool would help them be a more all-encompassing platform.
Likelihood to Recommend
I would recommend MomentFeed especially for multi-unit and franchise brands to manage their reputation online.
We use it within our marketing department at corporate, to help with onboarding users in our operations department at our agency, and most importantly, with the local store owners and their staff. It helps us to manage incoming reviews across social media and the web, and it also helps to update and maintain the accuracy of our local listing data across the searchable web.
Pros
Local social media management: being able to run social media accounts across multiple networks from one place
Reputation management: responding to reviews from a number of sources all from one tool
Local listing data: this is the unsung hero of the platform that works in the background. Without accurate data, people might not even be able to come in and actually spend money with you
Customer support is very strong for us, and our reps (and others we have met at their conference) are all great folks
Cons
More reporting options. There is a wealth of data able to be reported around just one Facebook page; now imagine the type of data you have available to analyze across dozens, hundreds, or even thousands of local pages. They already do a good job of showing some valuable insights (and providing every other metric they can via spreadsheet exports) but I think there's pretty much an endless array of possibilities beyond what they have. I suppose that's a slippery slope though.
Some minor UI/UX issues. Some fields operate weirdly, some buttons may act funky, or the platform may not remember your location group selection when you move from one part of the product to another. Easily overlooked, however.
Social media publishing is sometimes delayed and may go out a handful of minutes after you intended. Not a problem in most cases, but I'd schedule natively or with another tool if you're depending on a post to go out at an exact moment.
Likelihood to Recommend
It is my absolute recommendation for anyone at a multi-location, brick-and-mortar business that is consumer-focused. I haven't demoed any other tools that could come close to meeting the needs that I would have either at my previous agency role for clients or currently at my client-side job. However, not all companies that have a footprint/distribution in multiple areas are suited; I had a brewery client with a presence in multiple states (their products were in stores and salespeople were staffed in the area), but given MomentFeed's basis in listing data around physical locations, there wasn't a real way that the product could have accommodated. Cases like that are a square peg/round hole situation.
