Great Tool Easy to Use and Manage. Totally Recommend
Use Cases and Deployment Scope
Natterbox is our phone system since Covid, where the working from home became the normal. We wanted to replace the old landline phones for a solution that could address the needs of the organisation moving to a remote set up. They support us very well, with an a great user interface, and a friendly admin setting.
Pros
- Great Interface
- Friendly Admin backend
- Great integration with Salesforce
- Support responsive and actively working to solve issues
- Customer Manager accessible
Cons
- For our use case, Natterbox fits all checkboxes, we're now starting to investigate the use of their AI, but that's in very early stage.
Return on Investment
- It doesn't matter where anyone is physically located now, everyone can have their calls delivered to their mobile or laptop and answer them.
- We now have internally the capacity to manage our call queues.
- We now have a lot of data to report on, either grouping the calls by Campaign on Salesforce, or grouping them by Inbound or Outbound calls, or by User, or by Team.
Usability
Other Software Used
Salesforce Nonprofit Cloud, FormAssembly