New Relic

Score7.8 out of 10

307 Reviews and Ratings

Community insights

TrustRadius Insights for New Relic are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Value and Ease of Use: Users have consistently praised New Relic Synthetics for its value and user-friendly interface, making monitoring and gaining insights a straightforward process. The affordability combined with the intuitive design has been highlighted by many reviewers as a key advantage.

Alerting Functionality: Reviewers have highlighted the effectiveness of the alerting functionality within New Relic, emphasizing its importance in promptly notifying them of issues. Several users have specifically mentioned how the timely alerts have helped them address potential issues before they escalate.

UI Organization: The UI of New Relic is commended for how it organizes data in a relevant and easily understood manner, simplifying the monitoring process for users. Many reviewers appreciate the clear layout that allows them to quickly access essential information without confusion or unnecessary navigation steps.

Reviews

140 Reviews

End-to-end monitoring and automation for efficiency and performance gain

Rating: 8 out of 10

Incentivized

April 30, 2025

Use Cases and Deployment Scope

we monitor our energy management systems, assuring the realtime integrity of Big Data we generate from IoT devices and SCADA networks. It allows us to catch underperformance as soon as possible, reduce downtime, and ensure system availability. We use its APM and infrastructure monitoring for to enable energy audits, load forecasting, and keep our client facing analytics dashboards running smooth.

Pros

New Relic APM allows us to follow up transactions across services and trace performance bottlenecks in real-time, crucial when monitoring the processing of energy loads or predictive maintenance algorithms.
It gives us deep visibility into our cloud servers, containers and IOT gateways, so we can catch CPU spikes or memory leaks which can impact the data we ingest from the field devices.
We develop custom dashboards for monitoring trends of power consumption, abnormality in sensors and API health. In conjunction with alerting, it makes sure we are fixing issues before customers even see them.

Cons

And while powerful, building tailored dashboards with organ-specific metrics (such as energy load variance across regions) can be difficult to navigate. The UI isn't as drag-and-drop easy, and query-based widgets typically involve some trial and error for non-devs.
Alerts may be hypersensitive or over general. I We often get a spam of non-critical alerts while doing load testing, all overhauling to me alone and making it difficult to identify actual issues especially in energy systems where spikes are very common.
With our expanding fleet of Iot devices, the per-host pricing model is becoming expensive, quickly. More detailed billing based on microservices, or that works at sensor level, would make it more adaptable for energy platforms.

Likelihood to Recommend

It is perfect for observing our energy platforms during high-load situations, such as grid demand spikes, or our real-time ingest of sensor data, allowing us to respond in real time to anomalies. And it’s a good way to monitor API performance in client dashboards, too. But it’s not as conducive for low-budget/low-code work or deep customization that doesn’t get ample development support given its complexity and expense.

Alex Jones

Energy Engineer in Engineering at nLine (51-200 employees)

Vetted Review

3 years of experience

New Relic Powerful Optimizer in Performance

Rating: 9 out of 10

Incentivized

April 16, 2025

Use Cases and Deployment Scope

In our organization, New Relic serves as a primary part of our observability which help us to monitor and real time analysis and give proper alerts. It really helps us to resolve constrains and ensures seamless experience. By consolidating all the functions in a single platform like APM, log management, AI detection minimize downtime and improves customer satisfaction.

Pros

Application Performance Monitoring - It automatically track transaction, database slow queries and slow payment . This helps the team to quickly check the performance and improve reliability.
Real Rime Alerting System - The AI detection and alerting helps the team to check the problem easily and resolve it at the earliest.
Customized infrastructure - New relic provides an all in one dashboard that is; all the activities can be monitored and controlled in a single platform.

Cons

Log Management Features - The log management cost is a concern, retaining logs is somehow expensive.
Complex UI - The user interface is overwhelming while finding right settings for the program.
High Pricing - Advanced facilities like AI alerting, log management has comparatively high cost scale.

Likelihood to Recommend

New Relic provide a deep monitoring and tracking which helps the team to quickly respond to the performance problem. The automated real time detection, alerting and customized dashboard and infrastructure monitoring are a key features of the platform. Though the pricing of the platform is a key problem for the users especially for small scale businesses.

Adarsh YS

Frontend Developer in Information Technology at Techincoders (11-50 employees)

Vetted Review

Our cost to serve customers dropped dramatically having one single place to view application performance and find errors or problems.

Rating: 10 out of 10

Incentivized

April 16, 2025

Use Cases and Deployment Scope

I use New Relic to monitor application performance and a centralised place to view all error and debug logging

Pros

easy to use interface
very easy API to use
logging and dashboard options

Likelihood to Recommend

New Relic was super easy to implement and very easy to use and navigate. Before NR we had log files all over the place on different windows VMs, was horrible to manage. But now we have them in one central place that we can query, review and monitor.

Verified User

Manager in Product Management (11-50 employees)

Vetted Review

4 years of experience

Best Monitoring Agent anyone can use

Rating: 10 out of 10

Incentivized

April 16, 2025

Use Cases and Deployment Scope

New Relic helps me monitor my servers. It is also helpful when there are several instances where it automatically detects the software or applications installed on my server. Also, I can use several features of New Relic to monitor if any services are using excessive resource consumption, ultimately helping me keep servers healthy and memory leak-free.

Pros

Monitoring my Infrastructure Usage
Easy Access to Resource Usage Statistics

Cons

Pricings can be improved
some paid features shall be inluded for Free users, but for a limited use

Likelihood to Recommend

We use New Relic to monitor our work infrastructure, and due to its well-optimised dashboard, which shows me the data without causing many issues. It is a hassle-free way for me to keep a tab on all of the infrastructure health. The monitoring agent can be somewhat improved because sometimes the data collection or updation RPMs are broken, and they should keep this sort of thing in mind while pushing new updates from now on in their infrastructure monitoring agent.

Verified User

Technician in Information Technology (11-50 employees)

Vetted Review

3 years of experience

New Relic gets the monitoring done brilliantly

Rating: 10 out of 10

Incentivized

April 16, 2025

Use Cases and Deployment Scope

New Relic is used to get to monitor systems within the organization for much better understanding of the metrics and online status. It’s useful when getting statistics about different IT related content. Also it is in the cloud offering 100 percent uptime and no downtime. This is very useful for alerting and on premise monitoring

Pros

It gets the monitoring done brilliantly
It does alerting within seconds if there is downtime
It lets you use its AI features for better workload

Cons

It should get more on premise stuff integrated easier

Likelihood to Recommend

New Relic is best suited for really any use case scenario. Whenever you have a dedicated monitoring team as well as you don’t have one. It’s getting the job much easier done in the corp IT. It’s not appropriate if you don’t have any IT at all because not all companies are IT oriented so these may not find it beneficial to their needs

Verified User

Engineer in Engineering (51-200 employees)

Vetted Review

1 year of experience

New Relic - One stop Shop for Monitoring and Observability

Rating: 8 out of 10

Incentivized

April 16, 2025

Use Cases and Deployment Scope

New Relic is mostly used for front end monitoring (Browser) to capture metrics related to pages/rendering. It is also used to measure site availability and user journey proactively using new relic synthetics section. New relic is also used for backend monitoring for a few applications, using APM agents. It is also used to fetch historical data to compare before and after changes

Pros

Capturing Front end Metrics specially web vitals and setting up alerts for violations really helps.
NRQL is great tool to fetch the data you need. With queries you can pull the data and put the data by table or by chart. You can even trend graphs and create dashboards.
Synthetic Monitoring is very helpful for proactive monitoring. You can use it for user journeys by using scripted browser monitor type or just check availability using PING type.
ASk AI is great addition that can fetch details you need with natuaral language

Cons

AI - Need to leverage AI for observability and predictable alerts
Session replays can be improved by leveraging data to create conversion funnels , unique dashboards etc..
Cross account (subaccounts) visibility in user management

Likelihood to Recommend

New Relic does almost everything for your application. And the best is thing is there are plans where you only pay for data ingestion and make use of almost all available features (Browser, APM, Synthetics, Session Replays etc..) . You can even integrate this with other observability/ test tools to validate particular data set

Verified User

Engineer in Information Technology (10,001+ employees)

Vetted Review

3 years of experience

New Relic is the observability platform that just works

Rating: 8 out of 10

Incentivized

April 16, 2025

Use Cases and Deployment Scope

We used New Relic primarily for monitoring the performance and the health of our apps and infra. It helps us keep track of key metrics like response times, error rates and throughput. New Relic solved visibility for us, we can quickly identify issues in production, understand where the bottlenecks are, and take action before users are affected.

Pros

Deep visibility into application performance
Alerting system
Distributed tracing feature

Cons

user interface, sometimes it is overwhelming or unintuitive, especially for new members. Finding right dashboard or digging into specific traces often takes a few more clicks
We also noticed that setting up custom dashboard and queries using NRQL has a bit of a learning curve. Some more visual builders or templates would help bridge that gap
Lastly, pricing can become a concern as usage scales. It's not always easy to predict costs, and it sometimes feels like we have to be strategic about what we monitor closely vs what we leave out

Likelihood to Recommend

New Relic really shines in scenarios where you need end to end visibility across distributed systems. For example, during high-traffic product launches or promotional events. It is also great for monitoring SLAs and keeping an eye on long term performance trends. New Relic can feel like overkill for very small apps or internal tools where detailed performance metrics are not as critical.

Verified User

Engineer in Engineering (501-1000 employees)

Vetted Review

1 year of experience

Good value for money easy to set up.

Rating: 8 out of 10

Incentivized

April 16, 2025

Use Cases and Deployment Scope

We use New Relic heavily for logging, performance analysis and observability. It gives us a good searchable dump of all logs in one place, which we don't have to worry about maintaining ever, along with all the p90, p99 metrics and error rates for all APIs in one place. Alerting could be a little bit better though.

Pros

Slow SQL trace detection
Log collection
API error rate monitoring

Cons

Logs are limited to low sizes causing incomplete logs
Alerting integration with slack and golden signals is not straightforward
In Node Js, a lot of spans are just Unknown application code which is not at all helpful while analysing traces

Likelihood to Recommend

It is great if you want something light for log collection, API and web app performance monitoring. Out of the box it can collect slow API traces and slow database logs. If you need to analyze larger logs, steer away. Support for golang is bleak and so is the trace analysis and collection for Node Js. Event loop blocks will also be just visible like an Application code lag without any specific mention.

Anubhav Malik

CTO in Engineering at Weekday (51-200 employees)

Vetted Review

3 years of experience

View profile

Very powerful solution for infra monitoring that doesn't keep you up at night

Rating: 8 out of 10

Incentivized

March 4, 2025

Use Cases and Deployment Scope

We are self-hosting our app and its microservices and db on Hetzner VPS so naturally we needed a tool to monitor the servers' health, including memory, CPU, storage as well as nginx and php-fpm performance, MySQL replication monitoring, and more.

The 2 main use cases are:
1. Get alerts when something is wrong and react to them
2. Use the historical data to investigate ongoing or past issues

Pros

Server health monitoring
Historical data for in-depth invesigation
Alerts (slack, email, etc. based on rules)

Cons

Pricing structure
UI (it looks good, but very easy to get lost with lots of layers of info)
Ability to easier data selection of what data we need to collect and store

Likelihood to Recommend

1. Monitoring server health - make sure New Relic tracks all necessary metrics and reports on them so the DevOps team can act on them and fix them timely so there are no downtimes or unexpected surprises.
2. Monitoring MySQL, nginx, and php-fpm metrics, to make sure web apps work correctly.
3. Investigating performance issues in production (easier said than done but New Relic gives you the tools).

Sergiu Cazac

Founder in Information Technology at Personizely (1-10 employees)

Vetted Review

3 years of experience

New Relic is a good mix of a fully supported platform and allowing you to get your hands dirty

Rating: 8 out of 10

Incentivized

February 27, 2025

Use Cases and Deployment Scope

We use it for logging, some traces, and a few synthetic checks. We have tied it into our Open Telemetry framework and it has helped us start to understand our tech stack better. Business problems we have addressed with New Relic are specific to finding slow web service calls, detecting errors, and seeing latency in real time.

Pros

Observability
Logging
Traces
Dashboards
Apdex
SLA

Cons

Their integration with OpenTelemetry is a little lacking
Cost can be high if we don't rate limit the data we ingest
Account team are good, but don't engage enough

Likelihood to Recommend

We have used Splunk, Grafana, Elastic, and New Relic extensively. Of all the paid tools, New Relic has been the most transparent, easiest platform to integrate with, and has been the most forthcoming with their pricing model and how we manage our costs. We have had relatively few incidents where their platform has been unavailable and haven't had too many tough discussions with them around SLA and performance.

Verified User

Director in Information Technology (501-1000 employees)

Vetted Review

5 years of experience